Billing Analyst

Billing Analyst – The VoIP Shop (On-Site, Pune Office)

Location:

Work Hours:

Salary Range:

Employment Type:

About The VoIP Shop

The VoIP Shop is a UK-based telecommunications company providing cloud-based phone systems, VoIP solutions, and communication services to businesses across the UK. With a strong focus on service quality, innovation, and customer satisfaction, we’re expanding our India operations and looking for a detail-oriented Billing Analyst

This role is ideal for someone with a strong analytical mindset, a passion for accuracy, and the ability to work within fast-paced international business operations.

Role Overview

As a Billing Analyst

Key Responsibilities

• Add new companies, accounts, and associated service charges to the billing portal.
• Generate, verify, and issue customer invoices accurately and within deadlines.
• Ensure all internal billing documents and data sheets are up to date.
• Create and manage billing-related tickets, tracking errors or discrepancies until resolution.
• Respond promptly to billing-related emails and customer or internal team inquiries.
• Maintain organised and accurate digital records of all billing activities.
• Assist in monthly billing and revenue reports, reconciling data as required.
• Collaborate with the UK team to ensure consistency and transparency in billing processes.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• 1–3 years of experience in billing, accounting, or administrative roles (telecom or SaaS industry experience is a plus).
• Strong attention to detail and excellent numerical accuracy.
• Good knowledge of Microsoft Excel and familiarity with billing or CRM platforms.
• Strong communication skills (verbal & written) in English.
• Ability to work efficiently during UK business hours (9:00 AM – 5:30 PM UK Time Zona).
• Problem-solving mindset and capability to handle multiple priorities.

Why Join The VoIP Shop

• Work directly with UK-based clients and teams.
• Be part of a growing international telecom business.
• Gain hands-on experience with real-time billing operations and automation tools.
• Friendly, collaborative, and supportive work environment in Pune.

How to Apply

We do not

CV and cover letter

jobs.billing@thevoipshop.co.uk

Kindly include the subject line: