Benefits Manager

highly experienced Senior PBM Professional

Key Responsibilities

• Serve as

  primary PBM domain SME

  supporting Technology & operations teams.

• Design and deliver training programs

  to onboard and upskill teams on the U.S. pharmacy and PBM ecosystem, terminology, workflows, regulations, and compliance.
• Collaborate with US teams to tailor training content & sessions for Technology & Operations teams in India, based on their roles, to equip them with subject knowledge for effective delivery output.
• Act as a

  bridge between U.S. and India teams

  , ensuring clarity of business requirements, domain expectations, and operational priorities.
• Provide subject matter expertise on PBM Knowledge to teams across Technology & Operations portfolio.

• Collaborate with cross-functional teams

  including operations, analytics, clinical services, and technology to drive PBM-aligned deliverables.
• Support knowledge documentation, SOP creation, and continuous learning efforts to

  build a sustainable PBM knowledge base

  in the GCC.
• Guide strategic domain-related initiatives and

  contribute to domain-specific process excellence

  .

Required Qualifications & Experience

• 10-15 years of progressive experience

  in the U.S.

  Pharmacy and PBM industry

  , with in-depth knowledge of PBM domains such as benefit configuration, claims processing, formulary management, pricing, and compliance.
• Prior experience working with or within a

  PBM or healthcare organization

  in the U.S. is

  mandatory

  .
• Experience working in or with a

  Global Capability Center (GCC) in India

  is strongly preferred.
• Proven track record of

  training, mentoring, and capability building

  across global teams.
• Deep understanding of U.S. healthcare regulations (HIPAA etc.) and how they impact PBM functions.
• Excellent communication, leadership, and stakeholder engagement skills.
• Has Knack for technology & understanding of Common Software Development Methodologies.

Preferred Attributes

• Experience with

  PBM platform tools and systems

• Clinical or pharmacy background (e.g. BPharm) is a plus but not required.
• Passion for knowledge sharing, team development, and process excellence.