Back Office Executive

Open Positions : 3 Office Executive We are looking for a dedicated and customer-focused Back Office Executive to join our Customer Service team. The successful candidate will provide support to our customers, ensuring their inquiries and issues are resolved promptly and efficiently. Roles & Responsibilities : Customer Support: Handle customer inquiries and complaints via phone, email, or chat, providing accurate and timely information. Order Management: Process customer orders, track shipments, and ensure timely delivery of products and services. Issue Resolution: Investigate and resolve customer issues, escalating complex cases to senior team members or other departments as necessary. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and feedback. Reporting: Prepare and present regular reports on customer service activities, including key metrics and trends. Feedback Management: Gather and analyze customer feedback to identify areas for improvement in products and services. Collaboration: Work closely with other departments to ensure customer needs are met and issues are resolved efficiently. Continuous Improvement: Participate in training and development programs to stay up-to-date with industry best practices and enhance customer service skills. Qualifications: Bachelor’s degree in Business Administration, Communication, or a related field. Proven experience in a customer service role Strong communication and interpersonal skills. Proficiency in customer service software and Microsoft Office Suite. Excellent problem-solving abilities and attention to detail. Ability to manage multiple tasks and prioritize effectively. Strong organizational and time management skills. Ability to work independently and as part of a team. Office Executive - Admin Assistant We are seeking a diligent and detail-oriented Back Office Executive - Purchase Assistant to join our team. The ideal candidate will support the purchasing department by managing procurement activities, maintaining inventory records, and ensuring timely delivery of materials. Roles & Responsibilities: Procurement Management: Coordinate and manage the end-to-end procurement process, including sourcing, negotiating, and purchasing materials and services. Vendor Relations: Establish and maintain strong relationships with vendors and suppliers, ensuring compliance with company standards and requirements. Inventory Control: Monitor and maintain optimal inventory levels, ensuring timely restocking and minimizing excess or obsolete stock. Order Processing: Process purchase orders, track deliveries, and ensure accurate and timely receipt of goods and services. Documentation: Maintain accurate and up-to-date records of all procurement transactions, contracts, and agreements. Cost Management: Analyze and evaluate cost-saving opportunities, negotiate prices, and manage budgets effectively. Compliance: Ensure adherence to company policies, procurement guidelines, and regulatory requirements. Reporting: Prepare and present regular reports on procurement activities, supplier performance, and inventory status. Qualifications: Bachelor’s degree in Business Administration, Supply Chain Management, or related field. Proven experience in a purchasing or procurement role. Strong organizational and multitasking skills. Excellent communication and negotiation abilities. Proficiency in MS Office and purchasing software.