Back Office Executive

Company Description

Nakoda Infotek, with over 15 years of experience, is a leading provider of innovative IT solutions, offering a broad spectrum of services tailored to meet the needs of various industries including Banking, Pharmaceuticals, Construction, Manufacturing, Public, IT, and Private sectors. We specialize in IT hardware and software solutions, network security, server and backup/storage systems, data centre management, surveillance solutions, and communication systems. Based on over 1500 successful projects, we have earned a reputation for excellence and reliability. We are an authorized partner for over 25 global IT brands, ensuring world-class expertise in every project. Our dedicated team of expert engineers and consultants ensures seamless IT operations for businesses of all sizes.

Job Summary:

• We are seeking a detail-oriented and proactive Back Office Executive to join our IT Network & Security team. The ideal candidate will be responsible for managing ticketing tools, maintaining documentation, coordinating with technical teams, and ensuring the smooth operation of backend IT support processes.

Key Responsibilities:

• Monitor, manage, and update the IT ticketing system (e.g., ServiceNow, Jira, Fresh desk).
• Assign, track, and escalate support tickets to the appropriate teams.
• Maintain logs and reports using Microsoft Excel (including excel, word, charts, pivot tables).
• Prepare documentation, emails, reports, and summaries using Microsoft Word.
• Communicate with internal departments and clients for status updates and issue resolution.
• Ensure SLA compliance by following up on pending requests and tickets.
• Assist in asset tracking, user access management, and audit preparation.
• Maintain and update internal records, SOPs, and process documentation.
• Coordinate with vendors for hardware/software issues, AMC renewals, or service requests.
• Provide support for internal IT team in non-technical administrative tasks.

Required Skills & Qualifications:

• 1–2 years of experience in a back office or IT support role.
• Proficient in Microsoft Office tools (especially Excel and Word).
• Working knowledge of ticketing systems and IT service desk workflows.
• Basic understanding of IT infrastructure, networks, and cybersecurity terms.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking skills.