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Home
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Shadowfax Technologies
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B2C Sales & Account Manager from Logistics or E-commerce or SCM

B2C Sales & Account Manager from Logistics or E-commerce or SCM

Shadowfax Technologies

5 - 8 years

10 - 20 Lacs

Gurugram Bengaluru Mumbai (All Areas)

Posted:1 week ago| Platform:

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Skills Required

Key Account Management Brand Strategy Program Management Brand Management Enterprise Sales Category Management Business Expansion Revenue Maximization Vendor Management Business Growth B2C E Commerce Operation Pnl Management Growth Strategy Stakeholder Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

B2C Sales & Account Manager

Key Responsibilities:

Customer Acquisition & Onboarding (B2C):

Identify and onboard small businesses, D2C brands, home entrepreneurs, or individual shippers
Pitch courier/logistics/e-commerce fulfillment solutions
Conduct product demos, handle inquiries, and close deals

Account Management & Retention:

Maintain strong relationships with onboarded customers
Ensure smooth operational delivery and customer satisfaction
Handle escalations and coordinate with backend ops/support teams
Promote loyalty programs and drive repeat usage

Sales Execution & Reporting:

Meet monthly sales and activation targets
Keep CRM updated with all interactions
Share customer feedback with internal stakeholders for continuous improvement

Key Skills & Competencies:

B2C or D2C sales experience
Logistics / Courier / E-commerce industry knowledge
Strong communication and interpersonal skills
Tech-savvy with ability to use CRM or sales platforms
Problem-solving attitude with customer-first mindset
Fluency in Hindi, English; Marathi is a plus

Educational Qualification:

Graduate in any discipline (B.Com, BBA preferred)
MBA or equivalent degree is a bonus, not mandatory

Industry Preference:

Courier / Last Mile Delivery Services
E-commerce (especially D2C platforms)
Fulfillment or hyperlocal delivery
Logistics Tech Startups / Aggregators

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