AVP- Facility & Operation

Role: AVP – Facility & Operations

We are looking for a highly experienced and process-driven AVP – Facility & Operations to lead our facilities function across all centers. This is a senior leadership role responsible for ensuring operational excellence, health & hygiene standards, cost control, and compliance across all facilities. The role includes overseeing soft and hard services, vendor performance, preventive maintenance, expense tracking, and end-to-end center management. We currently have several ISO-certified centers and aim to make all our spaces 100% ISO-compliant. A strong understanding of process adherence, compliance management (especially air, safety, and statutory regulations), and experience with ISO certification processes will be highly valued. Must be well-versed in using facility management software to drive consistency, automation, and reporting across locations.

• Lead all facility operations across centers pan-India, ensuring consistent delivery of top-notch services across soft and hard service domains.

• Drive the upkeep, hygiene, and maintenance of all locations—covering housekeeping, MEP, HVAC, security, and overall facility health.

• Implement robust preventive and breakdown maintenance processes to ensure uninterrupted operations.

• Oversee vendor sourcing, negotiation, onboarding, and performance tracking across all facility functions.

• Plan and manage annual facility budgets, monthly projections, and cost control across all centers.

• Establish and enforce facility SOPs, audit checklists, and operational benchmarks for service delivery.

• Ensure strict adherence to compliance, statutory, environmental, and safety norms, including air quality, emergency systems, and fire safety.

• Support and drive the organization’s ISO certification journey—currently covering several centers—with a goal of 100% ISO-compliant operations.

• Coordinate with cross-functional teams during center setup and ensure facility readiness for handover and launch.

• Lead and mentor a team of facility executives/managers while fostering a proactive, ownership-driven culture.

• Drive training and development initiatives for the facility team, ensuring continuous upskilling, SOP adherence, and audit preparedness across all centers.

• Use facility management software to maintain logs, manage workflows, automate checklists, and generate reports.

• Graduate/Postgraduate in Facility Management, Engineering, Operations, or a related field.

• 15+ years of hands-on facility management experience, including at least 5+ years in a leadership capacity.

• Experience managing multi-location operations in managed offices, co-working, or commercial real estate is preferred.

• Strong understanding of facility systems (electrical, HVAC, plumbing), vendor ecosystems, and service contracts.

• Strong grasp of safety standards, statutory regulations, environmental norms, and process-driven operations.

• Prior exposure to ISO certification processes is a strong advantage (not mandatory).

• Must have strong experience working with facility management software and digital checklist systems.

• Ability to manage large cross-functional teams and deliver consistently high service standards at scale.

You can share your profile at harsha@hummingbirdconsulting.work