Automation Specialist

• Develop and execute a comprehensive automation strategy incorporating AI, machine learning, and robotic process automation (RPA) to transform IT operations.
• Identify and prioritize opportunities for AI-driven automation across software development, testing, infrastructure management, security, and IT service management.
• Lead the evaluation, adoption, and integration of AI/ML frameworks and automation tools (e.g., UiPath, Automation Anywhere, TensorFlow, Azure Cognitive Services).
• Establish and lead an Automation and AI Center of Excellence (CoE) to standardize practices, manage governance, and promote innovation.
• Collaborate with data scientists, AI engineers, DevOps teams, and IT stakeholders to develop intelligent automation workflows.
• Build and mentor a skilled team of automation engineers, AI specialists, and data analysts.
• Ensure compliance with security policies and regulatory requirements in all AI and automation implementations.
• Leading IT/Technical Operations,
• IT procurement & management of technical contracts
• IT Operation Maintaining SLAs to ensure that IT projects are delivered successfully, few to name .
• Security - Sophos EPP, XDR, Sophos MDR, DLP Trellix, Defender mail Security gatway etc.
• Business process improvement - Setup of ITSM Manage Engine, ITAM, CMDB, change management, Incident, O365, Sharepoint, SSO etc.
• IT Policy Design and implementation of InfoSec policies, Cyber Incident Policy, Incident policy, response table top exercise, ISO27001, ISO9001, Responsible for InfoSec audits, SOX, ITGC, statutory audits, Management of intellectual properties such as domains, etc.
• Team management - Hiring, training, growth plan, performance management, mentoring & continuous guidance for Technical Operations.
• Vendor Management -Negotiation/renegotiation of Technical contracts/subscriptions, Responsible for IT budget, vendor mgmt., software licence compliance, IT Asset lifecycle

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Information Technology, or related field.
• 8+ years of experience in IT automation, with 3+ years focusing on AI and machine learning in automation.
• Strong hands-on experience with automation and AI tools/platforms such as UiPath, Blue Prism, TensorFlow, PyTorch, Azure ML, or AWS SageMaker.
• Proficiency in programming/scripting languages including Python, R, Java, or similar.
• Experience with cloud platforms (AWS, Azure, Google Cloud) and infrastructure as code (IaC) tools.
• Solid understanding of AI/ML concepts, algorithms, and model deployment.
• Familiarity with DevOps, CI/CD pipelines, and Agile methodologies.
• Proven leadership experience managing cross-functional teams and complex projects.
• Excellent analytical, communication, and stakeholder management skills.

Preferred Skills:

• Certifications in AI, RPA, or cloud technologies.
• Experience in applying AI for IT operations (AIOps), predictive analytics, or intelligent automation.
• Knowledge of cybersecurity and data privacy principles related to AI solutions.