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Role Overview JOB DESCRIPTION As part of our Investment Banking - Quality transformation team, you will be working with our key operation stakeholders to transform processes and controls that build capacity and scale. The leader must demonstrate an ability to anticipate, understand, and act on evolving stakeholder & business needs, both stated and unstated. Through this, he/she must create a customer-centric organisation and use innovative thinking frameworks to identify high impact improvement opportunities & value-added solutions. With the right balance of Innovative initiatives, continuous improvement and governance, the leader must help in overachieve delivery standards set by the client and eClerx by leveraging the knowledge of market drivers and competition to effectively anticipate trends and opportunities. Associate Program Manager Roles And Responsibilities Working with senior business/Client stakeholders in structured way to identify business/process transformation opportunities & build project book of work Working closely with business processes & stakeholders to understand improvement opportunities, create business case, convert to projects & implement with quantified business outcomes Identification, Initiating & implementing high impact business transformation projects leveraging domain + Quality + technology knowledge Strong stakeholder management skills to identify stakeholder need, align improvement projects/initiatives in line with stakeholder need along with strong execution & governance till project closure Regular governance with key stakeholders on project progress via daily/weekly/monthly meetings Understanding & implementation experience of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma black belt certified), Lean / Six sigma project management, TQM In depth Process & Risk Audits with working knowledge of risk frameworks Execute and lead key projects delivering tangible results for the business RPA/ AI/ML & Business Analytics background to identify & support improvement opportunities. Working knowledge of same would be added advantage knowledge of Statistics, Data Analysis & Hypothesis testing He/She should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise within team and lead from the front with the ability to work under pressure & handle multiple priorities. Technical Skills Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM) with 12+ years of work experience. Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope Delivery of productivity gains, Risk elimination and identify and implement process improvements. Possess strategic perspective, business acumen, action orientation and drive for results. Ability to present and lead senior stakeholder’s meetings Willingness to continuously learn, upgrade skills and stay relevant to business demands About Us At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less
