Associate Process Manager

The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. The candidate must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives.

Key Responsibilities:

Background Verification (BGV):

• Oversee the background verification process in coordination with third-party vendors.
• Track and follow up on pending BGV cases to ensure timely closure.
• Escalate discrepancies or red flags to relevant stakeholders.
• Maintain accurate BGV records and ensure compliance with audit requirements.
  

Onboarding:

• Manage the complete onboarding lifecycle from offer acceptance to Day 1 readiness.
• Coordinate with cross-functional teams (IT, Admin, Payroll, etc.) to ensure timely provisioning of assets and access.
• Ensure all pre-joining formalities and documentation are completed accurately.
  

Induction:

• Collaborate with internal stakeholders to schedule and facilitate induction sessions.
• Gather feedback from new hires to continuously improve the induction experience.
• Maintain induction materials and ensure they are up-to-date and aligned with company policies.
  

Required Skills & Qualifications:

• Bachelor’s degree in HR, Business Administration, or related field.
• 4–7 years of experience in HR operations, preferably in onboarding and BGV.
• Strong communication and interpersonal skills.
• Proficiency in MS Office and HRMS tools.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and process orientation.
  

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.