Associate (Platform)

Job Description

Basic Functions/ Job Responsibility First Level Support for Platform Issues Address platform-related queries and resolve minor tickets efficiently. Collaborate with relevant teams to address major issues requiring technical fixes. Support Governance for Platform Issues Monitor weekly ticket closures across L1 and L3 teams. Identify delays and escalate concerns to the internal support team. Quality Assurance Conduct daily platform monitoring to detect performance issues, user flow inefficiencies, UI/UX improvements, and potential bugs proactively. Data Sanity & Reconciliation Perform fortnightly/monthly reconciliation of assessment data between various systems. Verify data consistency to ensure learners meeting the criteria have appropriate records in place. Conduct data reconciliation between multiple stakeholders. Documentation & Compliance Create, maintain, and version-control all related documents (DDD, Workflows, BRD/PRD, etc.). Secure necessary approvals for document finalization. Course & Content Partner Onboarding Conduct regular meetings with technology partner to oversee integration and configuration timelines. Facilitate coordination among stakeholders to mitigate delays. Guide teams to ensure timely completion of relevant steps. Knowledge, Skills, Qualifications, Experience Organizational Values: Our Organization Is Committed To Fostering Excellence, Collaboration, And Innovation. The Platform Support & Quality Assurance Specialist Will Be Expected To Embody These Values Integrity & Accountability: Uphold transparency in all processes while taking ownership of tasks. Customer-Centric Approach: Prioritize user experience and satisfaction while addressing platform concerns. Continuous Improvement: Proactively identify inefficiencies and suggest improvements for optimal performance. Collaboration & Teamwork: Foster strong cross-functional relationships to drive seamless operations. Innovation & Adaptability: Embrace emerging technologies and adapt to evolving business needs. Required Skills & Qualifications: Bachelor's/masters degree in computer science, IT, or a relevant field. Strong understanding of platform operations and support systems. Experience with data reconciliation and documentation management. Excellent problem-solving and communication skills. Ability to coordinate with multiple stakeholders effectively. Preferred Qualifications: Prior experience working in platform governance or quality assurance roles. Knowledge of UI/UX best practices and issue detection methodologies. Locations Noida Show more Show less