Associate, Planning & Scheduling

Job Title:Associate, Planning & SchedulingConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key responsibilities:

FTE-Based Billing ManagementReview and understand FTE-based client contracts and service level agreements (SLAs) to determine billing parameters.Track and verify the deployment and utilization of FTE resources as per contractual agreements.Prepare and generate accurate monthly, quarterly, or ad-hoc invoices for FTE services, including any agreed-upon escalations or adjustments.Ensure all billing reflects the correct FTE rates, durations, and any applicable charges for partial FTEs or transitions.Hourly-Based Billing Management:Collect and validate timesheet data and project hours from various internal systems or teams.Apply agreed hourly rates as per client contracts and work orders.Generate precise invoices for hourly services, ensuring all billable hours are captured and non-billable hours are correctly excluded.Reconcile reported hours against project progress and client approvals to maintain billing integrity.Data Validation & Reconciliation:Perform thorough checks and validations on all billing inputs (FTE counts, hours logged, rates, contractual terms) to prevent errors.Reconcile billing data with project management tools, resource allocation systems, and client records.Investigate and resolve any discrepancies in billing data by collaborating with Project Managers, Operations, and Sales teams.Distribute invoices to clients through the appropriate channels (email, client portals, etc.) and maintain a systematic record.Reporting & Analysis:Prepare and analyze various billing reports, including revenue recognition summaries, client billing trends, and discrepancy logs.Assist in month-end and year-end closing activities related to service revenue.Identify opportunities for process improvements and automation in billing workflows.Internal & External Communication:Serve as a point of contact for internal teams (Sales, Delivery, Project Management) regarding billing inquiries and data clarification.Assist in responding to client queries related to invoices, providing clear and concise explanations.

Key skills and knowledge:

Strong Analytical and Numerical Skills: Ability to work with large datasets, perform complex calculations (especially for FTE and hourly rates), and identify discrepancies.Data Accuracy & Attention to Detail: Meticulous approach to reviewing contracts, timesheets, and financial data to ensure error-free billing.Understanding of Service Contracts: Ability to interpret contractual terms related to billing, including FTE definitions, hourly rates, billing cycles, and any specific client clauses.Financial Reporting Basics: Capability to generate and understand basic financial reports related to revenue and billing.Soft Skills:Problem-Solving: Strong ability to investigate, identify root causes, and resolve billing issues independently or with team collaboration.Communication: Excellent verbal and written communication skills for effective interaction with internal teams and clients.Organization & Time Management: Highly organized with the ability to manage multiple billing cycles and deadlines in a fast-paced environment.Proactiveness & Initiative: Takes ownership of tasks and proactively seeks solutions to ensure billing efficiency.Collaboration: Ability to work effectively with cross-functional teams to gather necessary billing information and resolve issues.Confidentiality: Demonstrated ability to handle sensitive financial and client information with discretion.Tools Knowledge Required:Spreadsheet Software:Advanced proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUPs, conditional formatting, complex formulas) for data analysis, reconciliation, and reporting.

Qualification : Graduation

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.Location:IND Bangalore - Ecospace Bus ParkLanguage Requirements:Time Type:Full time

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