Associate Director- Operations (B2C, D2C background)

Title: Senior Manager/Associate Director of Operations

Function:

Location:

Role Type:

Reporting to:

Experience Required

CTC Range

Role Overview for AD-Operations:

Associate Director – Operations

Key Responsibilities:1. Operations Strategy & Execution

• Design, implement, and improve operational frameworks for post-live puja and chadhava services.
• Develop scalable systems to manage high transaction volumes across hubs.

2. Service Excellence

• Ensure end-to-end service delivery is error-free and high in quality.
• Build systems for proactive service monitoring and issue resolution.
• Minimize service failures and maximize user delight.

3. Process & SOP Optimization

• Identify bottlenecks and inefficiencies across fulfillment flows.
• Build and standardize SOPs for every process and role in the puja/chadhava lifecycle.
• Drive continuous process improvement through field insights and data analysis.

4. Hub Operations Management

• Lead all India hub operations centrally, working through regional hub leaders.
• Ensure each hub follows governance processes, SLA targets, and compliance protocols.
• Own operational playbooks, reporting cadences, and escalation systems for hubs.

5. Team Leadership & People Development

• Lead a distributed team of 20+ members including Hub Leaders, Coordinators, and Field Executives.
• Drive workforce planning, hiring, performance tracking, and development programs.
• Foster a culture of ownership, accountability, and collaboration.

6. Performance Management & Reporting

• Build and deliver weekly/monthly reports on service KPIs and operational performance.
• Manage vendor SLAs, service contracts, and ensure business continuity.
• Work closely with cross-functional teams – Supply, Product, and Customer Support.

Who You Are?

• 8–12 years of experience in high-scale operations roles in consumer tech, e-commerce, or logistics domains.
• Strong experience in service delivery, field operations, or multi-location hub management.
• Proven ability to lead large teams and manage vendors and on-ground partners.
• Hands-on with data analysis, dashboards, and operational reporting tools.
• Excellent problem-solving and communication skills.
• High ownership mindset with bias for action and detail orientation.
• Familiarity or comfort working in devotional/spiritual domains is a plus.

Why Our Team Loves Working at AppsForBharat!

We don't just offer benefits0we offer a life-first approach to work.

-Family-First Insurance – Coverage for you, your spouse, AND your parents/in-laws because your peace of mind includes theirs.

-Mental Health Support – Unlimited confidential therapy sessions, accessible from wherever you're comfortable.

-Wellness Perks – Exclusive medicine discounts plus complimentary eye and dental checkups.

-Life conscious policies such as Period Leave, generous maternity, paternity, and wedding leave because life happens.

-Why wait for month-end blues? Your salary hits your account by the 25th every month.

-We invest in your future self with dedicated professional development benefits to fuel your journey.

-Monthly activities and quarterly outings spanning sports, music, and diverse interests. Every personality type finds their groove.

-Located in the heart of HSR Layout – pet-friendly, plant-happy, and designed as your peaceful sanctuary in the bustling city.

Join us in revolutionising the way millions connect with their spirituality through technology!

Reach out to kriti@appsforbharat.com for a quick turnaround!