Associate Director- Operations (B2C, D2C background)

12 years

0 Lacs

Posted:1 week ago| Platform: Linkedin logo

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On-site

Job Type

Full Time

Job Description

Title: Senior Manager/Associate Director of Operations

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Location:

Role Type:

Reporting to:

Experience Required

CTC Range

Role Overview for AD-Operations:

Associate Director – Operations

Key Responsibilities:1. Operations Strategy & Execution

  • Design, implement, and improve operational frameworks for post-live puja and chadhava services.
  • Develop scalable systems to manage high transaction volumes across hubs.

2. Service Excellence

  • Ensure end-to-end service delivery is error-free and high in quality.
  • Build systems for proactive service monitoring and issue resolution.
  • Minimize service failures and maximize user delight.

3. Process & SOP Optimization

  • Identify bottlenecks and inefficiencies across fulfillment flows.
  • Build and standardize SOPs for every process and role in the puja/chadhava lifecycle.
  • Drive continuous process improvement through field insights and data analysis.

4. Hub Operations Management

  • Lead all India hub operations centrally, working through regional hub leaders.
  • Ensure each hub follows governance processes, SLA targets, and compliance protocols.
  • Own operational playbooks, reporting cadences, and escalation systems for hubs.

5. Team Leadership & People Development

  • Lead a distributed team of 20+ members including Hub Leaders, Coordinators, and Field Executives.
  • Drive workforce planning, hiring, performance tracking, and development programs.
  • Foster a culture of ownership, accountability, and collaboration.

6. Performance Management & Reporting

  • Build and deliver weekly/monthly reports on service KPIs and operational performance.
  • Manage vendor SLAs, service contracts, and ensure business continuity.
  • Work closely with cross-functional teams – Supply, Product, and Customer Support.

Who You Are?

  • 8–12 years of experience in high-scale operations roles in consumer tech, e-commerce, or logistics domains.
  • Strong experience in service delivery, field operations, or multi-location hub management.
  • Proven ability to lead large teams and manage vendors and on-ground partners.
  • Hands-on with data analysis, dashboards, and operational reporting tools.
  • Excellent problem-solving and communication skills.
  • High ownership mindset with bias for action and detail orientation.
  • Familiarity or comfort working in devotional/spiritual domains is a plus.

Why Our Team Loves Working at AppsForBharat!

We don't just offer benefits0we offer a life-first approach to work.

-Family-First Insurance – Coverage for you, your spouse, AND your parents/in-laws because your peace of mind includes theirs.

-Mental Health Support – Unlimited confidential therapy sessions, accessible from wherever you're comfortable.

-Wellness Perks – Exclusive medicine discounts plus complimentary eye and dental checkups.

-Life conscious policies such as Period Leave, generous maternity, paternity, and wedding leave because life happens.

-Why wait for month-end blues? Your salary hits your account by the 25th every month. 

-We invest in your future self with dedicated professional development benefits to fuel your journey.

-Monthly activities and quarterly outings spanning sports, music, and diverse interests. Every personality type finds their groove.

-Located in the heart of HSR Layout – pet-friendly, plant-happy, and designed as your peaceful sanctuary in the bustling city. 


Join us in revolutionising the way millions connect with their spirituality through technology!


Reach out to kriti@appsforbharat.com for a quick turnaround!

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