Associate Director of Equus

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Guest Relations & Member Services

• Act as the primary point of contact for Luminaries, Ultra-Luminaries, and members of Equus
• Manage personalized guest/member experiences, ensuring comfort, exclusivity, and confidentiality.
• Handle member queries, concerns, and requests with discretion and efficiency.
• Build and maintain strong relationships with members to enhance loyalty and satisfaction.
• Enrollment of members of Equus in line with the budget of the department
• Onboard new members, guide them through the entire process, and be the single point of contact the members
• Ensure compliance with Equus policies, confidentiality standards, and brand reputation.
• Ensure strict adherence to VIP protocol standards during all interactions and events.
• Anticipate needs of elite clientele and deliver bespoke services.
• Coordinate discreet arrangements for special occasions, private gatherings, and corporate hosting.

Managing Equus Operations

• Implements agreed upon food & beverage policy and procedures in the Equus operations
• Manages in compliance with all local and state laws.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
• Manages to achieve or exceed budgeted goals.
• Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas
• Assist in planning and execution of exclusive Equus events, high-tea gatherings, and networking sessions.
• Coordinate with vendors, chefs, and event managers to deliver curated experiences.
• Oversee guest list management and ensure personalized touches for frequent members.
• Organize board meetings, collaborate with different companies, and deliver crisp and prompt service.
• Consistently seeks ways to create memorable experiences for guests through implementation of innovative strategies and practices.

Team Leadership & Training

• Guide hosts in guest handling, etiquette, and Equus protocol.
• Conduct on-the-job training to improve staff confidence, communication, and member service.
• Empower team members to anticipate needs and handle complex guest requirements.
• Train and Develop associates as per the training needs analysis to adhere to all standards
• Observes service behaviors of associates and provides feedback to individuals
• Ensures that Brand Standard and LQA standards are adhered to by all associates in the department

MANAGEMENT COMPETENCIES

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.