Associate Director of Equus

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Guest Relations & Member Services

• Act as the primary point of contact for Luminaries, Ultra-Luminaries, and members of Equus


• Manage personalized guest/member experiences, ensuring comfort, exclusivity, and confidentiality.


• Handle member queries, concerns, and requests with discretion and efficiency.


• Build and maintain strong relationships with members to enhance loyalty and satisfaction.


• Enrollment of members of Equus in line with the budget of the department


• Onboard new members, guide them through the entire process, and be the single point of contact the members


• Ensure compliance with Equus policies, confidentiality standards, and brand reputation.


• Ensure strict adherence to VIP protocol standards during all interactions and events.


• Anticipate needs of elite clientele and deliver bespoke services.


• Coordinate discreet arrangements for special occasions, private gatherings, and corporate hosting.

Managing Equus Operations

• Implements agreed upon food & beverage policy and procedures in the Equus operations


• Manages in compliance with all local and state laws.


• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.


• Participates in the management of departments controllable expenses to achieve or exceed budgeted goals.


• Manages to achieve or exceed budgeted goals.


• Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas


• Assist in planning and execution of exclusive Equus events, high-tea gatherings, and networking sessions.


• Coordinate with vendors, chefs, and event managers to deliver curated experiences.


• Oversee guest list management and ensure personalized touches for frequent members.


• Organize board meetings, collaborate with different companies, and deliver crisp and prompt service.


• Consistently seeks ways to create memorable experiences for guests through implementation of innovative strategies and practices.

Team Leadership & Training

• Guide hosts in guest handling, etiquette, and Equus protocol.


• Conduct on-the-job training to improve staff confidence, communication, and member service.


• Empower team members to anticipate needs and handle complex guest requirements.


• Train and Develop associates as per the training needs analysis to adhere to all standards


• Observes service behaviors of associates and provides feedback to individuals


• Ensures that Brand Standard and LQA standards are adhered to by all associates in the department

MANAGEMENT COMPETENCIES