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Associate Customer Success Manager

Associate Customer Success Manager

Sitetracker

1 - 5 years

4 - 8 Lacs

bengaluru

Posted:17 hours ago| Platform:

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Skills Required

upselling escalations customer relationship program management product adoption customer engagement client servicing customer focus customer retention cross selling client onboarding account management saas onboarding retention communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

You ll manage a diverse portfolio of EMEA customers and be a key driver of Sitetracker s scale strategy shifting from traditional high touch to efficient, repeatable engagement that still feels personal and delivers measurable outcomes. You ll collaborate with Implementation, Product, Support, and Sales to keep accounts moving, unblock friction fast, and translate product capabilities into business value.

Over your first year you will: establish a scalable communication strategy; analyze adoption, value, and retention risk across accounts and create/execute formal plans to address them. You will position Sitetracker s solution to customer business needs ensuring stakeholders clearly see the ROI and the next milestone in their success plan.

The Skills You ll Have

Core Customer Success Management

+ Drive consistent customer engagement by owning and optimizing onboarding and success plans.

+ Deliver proactive success reviews and health checks that ensure long term value realization.

+ Handle escalations with urgency and precision, coordinating cross functionally for rapid resolution.

+ Support renewal preparation through data driven insights and ROI storytelling.

+ Build scalable processes and playbooks to ensure a consistent, high quality experience across accounts.

Communication

+ Deliver tailored updates via email, Loom videos, and other media resources; produce executive level content (e.g., Sitetracker Business Reviews) suitable for virtual delivery.

+ Adjust messaging style for different stakeholders and geographies; represent Sitetracker s voice with clarity and credibility.

+ Use health scores, product adoption insights, horizon maps, and application metrics to personalize outreach and executive narratives.

+ Maintain proactive communication loops with Product, Implementation, and Support to unblock issues fast.

+ Bar raising: Create reusable, persona based messaging frameworks and new ways of engaging clients to stay ahead of needs.

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Software Development

Montclair NJ

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Associate Customer Success Manager