Job
Description
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role of Assistant Vice President , OTC Lead R ole - Applicant would be responsible for running overall O2C operation without surprise and understanding team/Client Responsibilities Builds a collaborative relationship with the key client partners in the customer site, proactively asks for feedback and takes full responsibility of the process and overall account; Tracks customer concerns and enables resolution for client issues Manages account financials (accruals, billing, MSS accuracy, revenue transfer, OP); Handles all client related communication, including but not limited to: recurrent operational reviews, NPS and strategic priorities; Responsible for negotiating and transitioning of a new scope within the managed accounts Ensures the connection with the global and regional internal stakeholders to ensure a mutual approach in terms of account strategy and direction; Identifies and communicates risk areas to regional & global leadership, whilst providing solution-oriented points of view; Partakes to various internal & external projects, events, and initiatives Ensures board of account efficiency by supporting architects & pathfinders within the account Participates to internal transformation meetings, communicates LDT related plans & results to customer Promote Genpact's values across teams in supervision. Manage end to end projects- Identify , design, and implement solution for projects in the area of OTC to deliver financial and productivity benefits to customers in accordance with the contractual clauses concluded. As part of the projects ongoing with the client, actively drive the various automation initiatives around OTC (Robotics, Artificial Intelligence) in order to (over)achieve the targets As part of the Metrics performance model, actively drive the metrics improvement discussions, both from a metrics as well as yearly target perspective, in close cooperation with the operations leads Ensures that the performance objectives (KPIs) / process delivery time (SLAs) set under the contract are fulfilled. Acts as a secondary point of contact for all the escalations related to the process Conducts regular governance call with his counterpart Takes part of the transition and make sure standard split of activities are followed in the transfer, between Genpact and new GBS set-up at client end Make sure that there will be a good integration of the new GBS team, and a good relationship is created with the Genpact team, working closely together with the team Act as global finance business expert in source to pay and reporting tools and processes, in this role being the contact for global IT and translating global finance requirements towards IT, more specifically in the Order to Cash (OTC) domain Qualifications we seek in you! Minimum Q ualifications / Skills Experience in customer management related roles: e.g., team leader, Global Lead, etc. Several years of experience in a BPO/Call Center/Shared Services environment ( represents an advantage)! Experience in team management. Willingness to work autonomously and in teams playing different roles Accountability: See it, own it and solve it mindset. Willingness to go the extra mile. Great communication skills: Ability to build and maintain effective relationships of trust and credibility with internal stakeholders and suppliers. Execution: Ability to meet deadline and work well under pressure Project management and coordination skills are often required due to the complex nature and scope of many of our projects and initiatives. Ability to think strategically and communicate in a conceptual/structured way Ability to translate finance business needs into efficient tools & processes. Experience with the new technologies and a strong knowledge of ERP Tools especially in the SAP suite & Oracle. Preferred Q ualifications / Skills College or master’s degree in commerce. Curiosity and interest to learn as much as possible about the areas in which the company operates . Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Assistant Vice President Primary Location India-Jaipur Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 18, 2025, 3:21:10 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time
