Assistant Training Manager

• Training Program Development: Design, implement, and evaluate comprehensive training programs for operational departments to ensure consistent and high-quality service.
• Training Delivery: Conduct engaging and informative training sessions, workshops, and on-the-job training for new hires and existing staff.
• Performance Monitoring: Regularly assess staff performance through evaluations, feedback, and observations, and provide coaching and support to help team members improve their skills and knowledge.
• Standard Operating Procedures (SOPs): Develop, update, and enforce SOPs for Departments to maintain consistency and excellence in service delivery.
• Cross-Department Collaboration: Work closely with department heads and management to identify training needs, develop training schedules, and ensure alignment with the resort's goals and standards.
• Guest Experience Enhancement: Continuously monitor and improve service quality to enhance guest satisfaction and address any training-related issues that may affect the guest experience.
• Training Materials: Create and update training manuals, guides, and other materials to support training initiatives.
• Compliance: Ensure all training programs comply with industry standards, health and safety regulations, and company policies.
• Reporting: Maintain accurate records of training activities, staff progress, and training outcomes, and provide regular reports to management.
  

Qualifications

• Education: Bachelor's degree in Hospitality Management, Training & Development, or a related field.
• Experience: Minimum experience of 4-5 years as a departmental trainer or a professor in F&B Service and Housekeeping department from a reputed institute, luxury resort or hotel environment.
  

Minimum Qualification

Minimum Job Experience

Reporting To

Travel