Assistant Store Manager

1. Clinic Operations Management

• Assist in day-to-day operations of the clinic to ensure smooth functioning.
• Ensure clinic cleanliness, hygiene, and adherence to SOPs.
• Manage appointment schedules and ensure timely service delivery.
• Oversee inventory of medicines, grooming products, food, and consumables.

2. Customer Experience & Service

• Greet pet parents and ensure they receive excellent service from entry to exit.
• Handle customer queries, feedback, and complaints with empathy and professionalism.
• Ensure a welcoming environment for pets and their owners.
• Guide customers on services, wellness packages, grooming, and pet food.

3. Team Supervision

• Support the Clinic Manager in supervising veterinarians, groomers, front desk staff, and technicians.
• Ensure shift schedules are followed, and staffing levels are maintained.
• Facilitate team coordination for grooming, consultations, and diagnostics.
• Train new staff on SOPs, software tools, and customer etiquette.

4. Sales & Growth Support

• Promote pet wellness plans, food attach, grooming packages, and diagnostics.
• Help achieve daily/weekly/monthly sales and service targets.
• Track and improve conversion rates for walk-ins and appointments.
• Upsell products and services in a subtle, ethical manner.

5. Inventory & Vendor Coordination

• Track inventory usage and request replenishment when stocks go low.
• Coordinate with the procurement or central warehouse for timely stock delivery.
• Perform weekly/monthly inventory audits.

6. Data & Software Management

• Update and monitor clinic management software (e.g., booking system, CRM).
• Ensure accurate entry of customer data, prescriptions, grooming notes, and vaccination history.
• Pull daily reports and assist manager in data analysis for performance metrics.

7. Compliance & Safety

• Ensure all procedures follow veterinary regulations and ethical practices.
• Monitor handling of pets to ensure safety of animals, staff, and pet parents.
• Check grooming and treatment areas for cleanliness and safety.

8. Marketing & Community Engagement

• Support local marketing initiatives like wellness camps or vaccination drives.
• Help with social media content from the clinic (pet photos, happy customer moments).
• Encourage pet parents to leave Google reviews.

9. Emergency & Issue Resolution

• Act as point of contact when the Clinic Manager is unavailable.
• Handle escalations, pet emergencies, or irate customers calmly and effectively.
• Liaise with veterinary professionals in case of critical pet health concerns.

10. Reporting & Feedback

• Share daily reports with the Clinic Manager on bookings, cancellations, issues, and revenue.
• Maintain logs of customer feedback and actions taken.
• Collaborate in review meetings with actionable insights.

Job Type: Full-time

Pay: ₹14,463.26 - ₹25,717.04 per month

Work Location: In person