Assistant Store Manager

About SleepyCat:

SleepyCat was started to make it easier for consumers to shop for a mattress which is

otherwise a very painful process. There was a big gap in the market between manufacturing

a mattress and eventually delivering it to a consumer.

Introducing India’s first mattress-in-a-box! A disruptive model to the current mattress

industry. We make shopping for a mattress easy and fun. We have one super comfy mattress.

We eliminate the confusion factor, making it a very simple process for buyers. Packed with

all the fancy features, you can order it online with 4 simple clicks. Just choose the size you

like and we deliver it to you anywhere in India within 7 days in a bag! No more bulky

deliveries! Our mattresses are priced at a fraction of the cost compared to the industry, as

we control the entire process from production to Delivery, thereby eliminating any

middlemen which increases cost. We also offer a 100-night risk free trial period so you have

no issue in purchasing a mattress online!

As we continue our growth journey, we’d like to double down our focus on two essential aspects: People & Culture. We have ex-founders and potentially future founders working with us. We value ownership and bias for action, which are rewarded with unlimited opportunities to grow. We are looking for more such talent to propel us into the future and deliver world class sleep products to the entire country.

Key Roles and Responsibilities

• Sales Ownership & Customer Conversion

• Drive walk-in to sales conversion, maintain high AOV and UPT.

• Ensure consultative selling with complete product knowledge.

• Lead Management

• Track and close all incoming leads effectively through the CRM tool.

• Ensure timely follow-ups, accurate lead tagging, and proper closure remarks.

• Audit & Compliance Readiness

• Ensure the store is always audit-ready by maintaining SOPs, hygiene, VM standards, and

documentation.

• Take full accountability for passing internal surprise audits on store health, process

adherence, and compliance.

• Customer Experience & Escalation Handling

• Deliver best-in-class in-store experience aligned with SleepyCat’s brand promise.

• Proactively liaise with the Customer Experience (CE) Team for quick resolution of

escalations and post-purchase queries.

• Online Reputation & GBP Health

• Monitor and respond to all Google Business Profile (GBP) reviews.

• Actively encourage satisfied customers to leave positive feedback and improve store’s

digital presence.

• Maintenance & Upkeep

• Ensure zero open store maintenance issues by coordinating with the admin/vendor

teams for quick resolution.

• Maintain an impeccable store ambience at all times.

Basic Requirements

• Minimum 4 years of work experience in premium or lifestyle retail, with at least 2 years in a

team leadership role.

• Proficient in MS Office tools (Excel, Word, PowerPoint) and comfortable working with CRM

platforms.

• Strong communication skills and experience in managing customer-facing teams.

• Open to travel for customer consultations or new store setups, as required.