Assistant Sales Manager Chiller (HVAC)

Job Description

Key Responsibilities: Sales Strategy Development: Develop and implement strategies to drive sales growth, increase market penetration, and enhance customer satisfaction. Continuously analyze market trends to adjust tactics and seize new opportunities. Customer Complaint Management: Actively manage and resolve customer complaints, ensuring prompt and effective solutions while maintaining high levels of customer satisfaction and loyalty. Team Recruitment & Development: Assist in the recruitment of sales staff, ensuring that the team is equipped with the skills and resources to meet sales targets. Provide ongoing coaching, mentoring, and performance evaluations to foster team development and success. Sales Target Achievement: Set clear sales targets and work closely with the sales team to ensure objectives are met or exceeded. Monitor performance and provide support where needed to ensure the team stays on track. Client Relationship Management: Cultivate strong relationships with key clients, ensuring their needs are met and exceeded. Serve as the point of escalation for important client concerns or inquiries. Collaboration & Communication: Collaborate with cross-functional teams, such as marketing and customer service, to align sales initiatives with broader organizational goals. Provide regular updates to senior management on sales performance and market insights. Market Research & Competitor Analysis: Stay informed on market trends, customer needs, and competitor activities. Provide recommendations for adjustments in strategy to maintain a competitive edge. Qualifications: Proven experience in sales management or a similar role, with a focus on strategy development and team leadership. Strong interpersonal and communication skills, both written and verbal. Experience handling customer complaints and resolving issues effectively. Ability to recruit, mentor, and develop high-performing sales teams. Strong analytical skills with the ability to assess sales data and trends. Self-motivated, goal-oriented, and able to work under pressure to meet deadlines. Ability to collaborate with various departments to drive sales success.