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Assistant Quality Manager

3 - 8 years

1 - 5 Lacs

Kolkata

Posted:3 days ago| Platform: Naukri logo

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Skills Required

Quality Tools Quality Audit Customer Quality Root Cause Analysis QC Tools Pareto Analysis Quality Management 7Qc Capa Call Monitoring RCA Call Quality Feedback QMS Call Calibration Corrective Action

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

  • Conduct quality audits, call monitoring, and root cause analysis to identify areas for improvement.
  • Develop and implement corrective actions (CAPA) to address non-conformities found during audits.
  • Collaborate with cross-functional teams to ensure compliance with quality management systems (QMS).
  • Provide feedback on customer quality issues and work closely with customers to resolve them.
  • Utilize various quality tools such as Pareto analysis, RCA, QC tools, Call Calibration, Feedback, etc. to drive continuous improvement.

Desired Candidate Profile

  • 3-8 years of experience in a similar role within the BPO industry.
  • Strong understanding of Quality Management principles and practices (ISO 9001:2015).
  • Excellent communication skills for effective collaboration with internal stakeholders and customers.
  • Ability to analyze data from various sources using tools like 7QC, Call Monitoring, Call Quality etc.

Total Experience: 5 Yrs

As Assistant Manager: 1.5 Yrs

BPO experience is mandatory

Work location: Kolkata

Interested candidates can apply here puja.vishwakarma@startek.com

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