Assistant Quality Manager

Job Title: Assistant Quality Manager

Department: Quality Management
Location: Jabalpur Hospital & Research Centre
Reporting To: Quality Manager / Hospital Administrator
Employment Type: Full-time

Job Purpose:

To assist in implementing, monitoring, and improving the hospital’s quality management systems in line with NABH standards and internal quality benchmarks, thereby ensuring delivery of safe, effective, and patient-centered care.

Key Responsibilities:

• Quality System Implementation:
• Support the development and implementation of NABH and other quality accreditation standards.
• Ensure adherence to hospital-wide SOPs and protocols.
• Assist in preparing quality manuals, policy documents, and standard operating procedures.
• Audits & Compliance:
• Plan and conduct internal quality audits and surprise checks across departments.
• Identify non-conformities and assist departments in implementing corrective and preventive actions.
• Maintain documentation related to internal and external audits.
• Data Management & Reporting:
• Collect, compile, and analyze quality indicators (QIs) and patient safety data.
• Prepare monthly quality dashboards and reports for review by management.
• Support clinical and non-clinical departments in KPI monitoring and benchmarking.
• Training & Capacity Building:
• Assist in organizing quality training sessions and awareness programs for staff.
• Conduct orientation for new joiners regarding quality and patient safety policies.
• Patient Safety & Risk Management:
• Monitor incident reporting systems and participate in Root Cause Analysis (RCA).
• Support in managing infection control practices and patient grievance redressal mechanisms.
• Liaison & Documentation:
• Coordinate with clinical, nursing, and administrative teams to ensure compliance with standards.
• Maintain quality records, audit logs, and accreditation-related documentation.

Qualifications:

• Graduate in any stream (Science/Healthcare preferred);
• Master’s Degree in Hospital Administration / Health Management / Quality Management preferred.

Experience:

• Minimum 2–3 years of experience in hospital quality management systems.
• Familiarity with NABH guidelines and documentation processes.

Skills & Competencies:

• Strong knowledge of hospital quality standards (e.g., NABH, ISO).
• Excellent documentation and analytical skills.
• Effective communication and coordination ability.
• Attention to detail and problem-solving aptitude.
• Proficiency in MS Office tools (Excel, Word, PowerPoint).

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Weekend availability

Supplemental Pay:

• Overtime pay
• Yearly bonus

Education:

• Master's (Required)

Experience:

• Quality management: 1 year (Required)

Work Location: In person