Assistant Operations Manager

Job Description

Role and Responsibilities: · Minimum 7+ year of experience of with at least 4+ years in a telesales. · Excellent communication skills, written, interpersonal and presentation skills. · Should have managed team size of more than associâtes in 50+ telesales/voice process. · Should have a strong quality process background to ensure high CSAT and ESAT. · Should be target-oriented and have a proven track record in meeting those targets. · Proficient in CRM Administration, Process Automation, Workflow management, People Management in CRM Proficiency in data management/analytical tools including experience. · Ensuring CRM updates and availability for Sales teams. · Providing a simple and easy-to-follow sales process. · Sales process development, adoption, and adherence. · Enabling the sales team with intelligence at lead/opportunity level. · Owning reports and dashboards for Sales Organization. · Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions (Sales, SDR, Legal, Pre-sales, Marketing Team). · Supporting programs to improve sales productivity and efficiencies. Driving business process, workflow re-engineering, and productivity improvement initiatives. · Understand Sales and Marketing KPI metrics to cover Lead to Order data of Sales opportunity lifecycle. · Providing the sales team with any necessary materials, tools and reports so they can hit the targets consistently. · Excel, Word, PPT & Google suite product. · Achieve results through influence, persuasion & collaboration. Extraordinary organizational skills with the ability to manage multiple priorities and meet deadlines