Key Responsibilities: • Manage and maintain executives schedules, appointments, and travel arrangements. • Prepare and edit correspondence, reports, presentations, and other documents. • Handle confidential information with discretion. • Coordinate meetings, conferences, and teleconferences, including agenda preparation and minute-taking. • Screen and prioritize incoming communications, responding when appropriate. • Liaise between the executive and internal/external stakeholders. • Organize and maintain files, records, and databases. • Monitor, review, and follow up on projects and deadlines to ensure timely completion. • Assist with personal tasks and errands when necessary (if applicable). • Support office management functions and assist in event coordination. Qualifications and Skills: • Bachelor’s degree in Business Administration or a related field preferred. • Proven experience (3–5 years) as an Executive Assistant, Personal Assistant, or in a similar administrative role. • Excellent written and verbal communication skills. • Strong organizational, time management, and multitasking abilities. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and digital collaboration tools. • High level of discretion, integrity, and professionalism. Key Attributes: • Proactive and resourceful • Detail-oriented with strong problem-solving skills • Professional appearance and demeanor • Positive attitude and team spirit
Responsibilities - Respond to customer inquiries via phone, email, and live chat promptly and courteously. - Resolve product or service issues by clarifying the customers complaint, determining the cause, and selecting the best solution. - Process orders, forms, applications, and requests accurately. - Follow up on customer interactions to ensure their issues have been resolved. - Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system. - Escalate unresolved issues to the appropriate internal teams and follow up to ensure resolution. - Provide product and service information to customers and guide them through the purchasing process. - Identify and assess customers’ needs to achieve satisfaction and improve customer loyalty. - Assist with onboarding new customers by explaining account setup and usage. - Work with the technical support team to resolve frequently occurring or unique technical issues. - Prepare and distribute customer activity reports to management. - Participate in regular training sessions to stay updated on product knowledge and company policies. - Contribute to team meetings and share insights on customer feedback and potential improvements. - Monitor customer feedback and provide suggestions to improve customer experience and service processes. - Handle returns or complaints per company guidelines and initiate refunds or exchanges as necessary. - Verify and update customer information in database to ensure accuracy and completeness. - Collaborate with the sales team to promote and upsell products and services. - Facilitate service improvement initiatives based on customer feedback. - Maintain up-to-date knowledge of company offerings, competitors, and market conditions. - Perform additional tasks and responsibilities as required to support the customer service department.
Team Leader Responsibilities: Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting quarterly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team.
Roles and Responsibilities Manage day-to-day operations of the center, ensuring smooth functioning and meeting performance targets. Oversee team handling, including recruitment, training, development, and retention strategies to minimize shrinkage and attrition. Ensure compliance with quality standards and regulatory requirements in healthcare operations. Analyze data to identify areas for improvement and implement process enhancements to increase efficiency. Collaborate with other departments to resolve issues related to call center operations.