Key Responsibilities: • Manage and maintain executives schedules, appointments, and travel arrangements. • Prepare and edit correspondence, reports, presentations, and other documents. • Handle confidential information with discretion. • Coordinate meetings, conferences, and teleconferences, including agenda preparation and minute-taking. • Screen and prioritize incoming communications, responding when appropriate. • Liaise between the executive and internal/external stakeholders. • Organize and maintain files, records, and databases. • Monitor, review, and follow up on projects and deadlines to ensure timely completion. • Assist with personal tasks and errands when necessary (if applicable). • Support office management functions and assist in event coordination. Qualifications and Skills: • Bachelor’s degree in Business Administration or a related field preferred. • Proven experience (3–5 years) as an Executive Assistant, Personal Assistant, or in a similar administrative role. • Excellent written and verbal communication skills. • Strong organizational, time management, and multitasking abilities. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and digital collaboration tools. • High level of discretion, integrity, and professionalism. Key Attributes: • Proactive and resourceful • Detail-oriented with strong problem-solving skills • Professional appearance and demeanor • Positive attitude and team spirit
Responsibilities - Respond to customer inquiries via phone, email, and live chat promptly and courteously. - Resolve product or service issues by clarifying the customers complaint, determining the cause, and selecting the best solution. - Process orders, forms, applications, and requests accurately. - Follow up on customer interactions to ensure their issues have been resolved. - Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system. - Escalate unresolved issues to the appropriate internal teams and follow up to ensure resolution. - Provide product and service information to customers and guide them through the purchasing process. - Identify and assess customers’ needs to achieve satisfaction and improve customer loyalty. - Assist with onboarding new customers by explaining account setup and usage. - Work with the technical support team to resolve frequently occurring or unique technical issues. - Prepare and distribute customer activity reports to management. - Participate in regular training sessions to stay updated on product knowledge and company policies. - Contribute to team meetings and share insights on customer feedback and potential improvements. - Monitor customer feedback and provide suggestions to improve customer experience and service processes. - Handle returns or complaints per company guidelines and initiate refunds or exchanges as necessary. - Verify and update customer information in database to ensure accuracy and completeness. - Collaborate with the sales team to promote and upsell products and services. - Facilitate service improvement initiatives based on customer feedback. - Maintain up-to-date knowledge of company offerings, competitors, and market conditions. - Perform additional tasks and responsibilities as required to support the customer service department.