Assistant Marketing Manager

Job Profile:

Department:

Job Responsibility:

• Studying the contractual obligations against each order received from various customers
• Coordinating with internal agencies within TTDI to make the Surge Arrester ready for customer inspection as per customer delivery requirements
• Handling of Customer inspections for specified regions and provide customer inspection reports/MoMs to all concerned immediately, for attending inspection comments
• Arranging inspection and obtaining dispatch clearance after inspection
• Monitoring the activities performing by sub ordinates while obtaining product certificates
• To ensure making the products ready for dispatch as per customer delivery and also to ensure timely dispatches & delivery at customer place to ensure no LDs.
• To interact and maintain healthy relation with the customers by regular correspondence for smooth execution of the contract
• Monitoring cash flow & Day wise inspection clearance statements
• To ensure no remarks in customer inspection and for this purpose, adequate monitoring to be done to offer the goods fully in compliance with customer specifications.
• Managing MIS, pertaining to order management activities. To have project flow chart for every order including all supporting documents

After Sales Service:

• To record each complaint receiving from customer and to circulate it to all concerned
• To ensure implementation of corrective action against each complaint in coordination with servicing team
• To ensure timely closure of complaint in satisfaction with customer as well as TTDI
• To keep required MIS in place as far as servicing activities are concerned. Necessary sessions to be made and monitored through ERP
• To organize customer complaint review meetings at least one in Quarter

Qualification:

• Bachelor's degree in

  Electrical Engineering

• 8 to 15 year Experience in relevant field.