Assistant Manager - WFM- Hyderabad

Wipro

5 - 7 years

5 - 9 Lacs

hyderabad

Posted:1 week ago| Platform:

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Skills Required

forecasting scheduling stakeholder management capacity planning wfm security compliance macros data management team management data security mis generation csat technology solutions process audit data reporting advanced excel mis mis development digital transformation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Purpose

Must have Experience in
capacity planning, scheduling, forecasting
.
Advance Excel knowledge mandate.
Interact and work closely with management, internal stakeholders & clients to understand the business information needs
Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report
Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.)
Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc.
Ensure zero non-compliances on process audit on data security and compliance

Experience: 5-10 Years.

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