Assistant Manager | SuccessFactors Support | Employee Central

Assistant Manager Successfactors Support EC

Location:

Key Responsibilities:

SAP SuccessFactors (SF – EC & Other Modules)

• Configure, maintain, and enhance

  SuccessFactors Employee Central (mandatory)

  and other modules such as Performance & Goals, Learning, Recruitment, and Offboarding.
• Support system upgrades, releases, UAT, and testing cycles in collaboration with HR and IT teams.
• Troubleshoot and resolve system issues to ensure uninterrupted HR operations.

Peripheral Systems & Integrations

• Coordinate with vendors and internal teams to ensure seamless integration between SuccessFactors and systems like payroll, time & attendance, onboarding, and exit management.
• Monitor data flows and ensure consistency and accuracy across platforms.

Ticketing & Service Desk Management

• Manage HR technology incidents, service requests, and change requests through

  ticketing/service desk tools

  .
• Act as the primary SPOC for HR system tickets, ensuring resolution within defined SLAs.
• Coordinate with HR, IT, and vendors to track, escalate, and close tickets effectively.

Process Improvement & Automation

• Identify opportunities to streamline and automate HR processes using SuccessFactors and integrated tools.
• Support digital workflows and automation initiatives.

Reporting & Analytics

• Develop and maintain HR reports and dashboards.
• Ensure data accuracy, integrity, and compliance across HR systems.

Stakeholder Management & Governance

• Act as a key point of contact for HR, IT, and external partners for system-related queries.
• Conduct user training and create system documentation, SOPs, and user guides.
• Maintain configuration documents, workflows, and change logs.
• Ensure compliance with data privacy, audit, and security standards.
  

Qualifications & Experience:

• Bachelor’s degree in

  Engineering, IT, or a related field + MBA (preferred)

• 4–6 years of experience

  in HR Technology with

  hands-on SAP SuccessFactors - EC module

  .

• Mandatory experience

  working on

  ticketing and service desk modules/tools

  .
• Strong proficiency in

  advanced Excel

  , including data analysis and reporting.
• Experience managing integrations with peripheral HR systems.
• Strong analytical, problem-solving, and coordination skills.
• Excellent communication and stakeholder management abilities.