Assistant Manager-Quality Assurance-Seeds

Job Description

Position: Manager (Quality Assurance / Production / Customer Service)

Reporting To: Head – Quality

Location: Meerut-Uttar Pradesh

Role Summary:

 Responsible for ensuring the consistent quality of seeds through implementation and management of quality systems,

 Handling of customer complaints, root cause analysis, and continuous improvement initiatives.

 To ensure customer satisfaction and regulatory compliance in QA, seed production, processing, storage, and distribution.

 Support cross functional CAPA projects derived from complaints

Key Responsibilities:

1. Customer Complaint Handling

• Act as the primary point of contact for all quality-related customer complaints.
• Record, investigate, and resolve complaints related to seed germination, Genetic purity, Physical admixture, moisture, and physical damage, Packing material
• Coordinate with production, processing, Sales and R&D teams for root cause analysis (RCA).
• Ensure closure of complaints with corrective and preventive actions (CAPA).
• Maintain a complaint log and prepare periodic analysis reports for management.

2. Quality Systems Implementation

• Oversee quality audits during seed production, processing, storage, and dispatch.
• Adherence to ISTA and other national/international quality standards.
• Implement and monitor SOPs for documentation, and traceability.
• Conduct internal audits and drive continual improvement programs.

3. Coordination and Communication

• Coordination with internal teams (production, processing, logistics) for quality compliance.
• Provide and arrange regular training to field staff, samplers, and warehouse operators.
• Participate in quality reviews with stakeholders, auditors, or agencies.

4. Documentation and Compliance

• Maintain documentation related to seed lots, sampling reports, test results, and traceability.
• Ensure all records are audit-ready and comply with certification body norms.
• Prepare monthly and seasonal reports for senior management.

Qualifications & Skills:

• Master’s degree in Agriculture/ Agribusiness management / Seed Technology, or related fields.
• Minimum 5–6 years’ experience in seed production or quality assurance.
• In-depth understanding of seed quality standards and testing protocols.
• Strong analytical, communication, and problem-solving skills.
• Working knowledge of ISO standards and digital complaint tracking systems is a plus.

Key Competencies:

• Customer Focus
• Data Analysis and RCA
• Leadership and Team Coordination
• Documentation and Reporting