Assistant Manager-Quality Assurance-Seeds

As a Manager in Quality Assurance, Production, and Customer Service, you will be responsible for ensuring the consistent quality of seeds through the implementation and management of quality systems. Your role will involve handling customer complaints, conducting root cause analysis, and driving continuous improvement initiatives to enhance customer satisfaction and ensure regulatory compliance in QA, seed production, processing, storage, and distribution. Your key responsibilities will include acting as the primary point of contact for quality-related customer complaints, recording, investigating, and resolving complaints related to seed germination, genetic purity, physical admixture, moisture, and physical damage, coordinating with cross-functional teams for root cause analysis, and ensuring closure of complaints with corrective and preventive actions. You will also oversee quality audits, ensure adherence to ISTA and other quality standards, implement and monitor SOPs for documentation and traceability, conduct internal audits, and drive continual improvement programs. Additionally, you will be responsible for coordinating with internal teams for quality compliance, providing training to field staff and warehouse operators, and participating in quality reviews with stakeholders, auditors, or agencies. Maintaining documentation related to seed lots, sampling reports, test results, and traceability, ensuring audit readiness and compliance with certification body norms, and preparing reports for senior management will also be part of your duties. To excel in this role, you should possess a Master's degree in Agriculture, Agribusiness Management, Seed Technology, or related fields, along with a minimum of 5-6 years of experience in seed production or quality assurance. You should have an in-depth understanding of seed quality standards and testing protocols, strong analytical, communication, and problem-solving skills, and working knowledge of ISO standards and digital complaint tracking systems. Key competencies for success in this role include customer focus, proficiency in data analysis and root cause analysis, leadership and team coordination abilities, as well as strong documentation and reporting skills.,