Assistant Manager Outbound Sales (BPO)

Job Title: Assistant Manager Outbound Sales (BPO)

Location: Gurgaon

Experience Required: Minimum 1 year in Assistant Manager role or 2 year in senior team leader role (Outbound Sales)

About the Role:

We are seeking a highly driven Assistant Manager to manage outbound sales operations. The role involves end-to-end responsibility for driving sales, monitoring KPIs, managing team leaders, and ensuring high productivity.

Key Responsibilities:

• Manage multiple outbound sales teams and their Team Leaders.
• Drive sales conversions, occupancy, utilization, and dialer productivity.
• Analyze performance data and implement improvement plans.
• Ensure revenue targets are met consistently.
• Create sales scripts, objection handling techniques, and process improvements.
• Conduct regular business reviews with management.
• Responsible for attrition control, training, and performance enhancement of the team.
• Ensure compliance with company policies and quality standards.

Requirements:

• Minimum 1 year experience in a Assistant Manager role in outbound BPO sales.
• Strong exposure to dialer management, occupancy planning, utilization tracking, and conversion optimization.
• Excellent leadership, coaching, and communication skills.
• Ability to manage large teams and deliver results under pressure.

• COMPANY NAME :GLOBIVA SERVICES

• LOCATION : GURUGRAM SEC-18

• HR DHEERAJ : 7859975043