Assistant Manager - Operations

Job Description

Location: Hyderabad Grade: F1 Designation: Assistant Manager Number of positions: 1 Minimum Criteria 3-5 years of experience in Operations Management as a Team Leader or minimum 1 year experience as an Assistant Manager Proven track record of successfully managing teams, processes and projects. Roles & Responsibilities Assist in managing and coordinating daily operational activities to ensure the smooth functioning of the department. Provide leadership and guidance to operations staff, helping them meet performance targets and objectives. Contribute to the assessment and enhancement of operational processes to improve efficiency, quality, and cost-effectiveness. Support the implementation and maintenance of quality control measures to ensure our products/services consistently meet or exceed client expectations. Assist in developing and maintaining key performance indicators (KPIs) to measure and report on operational efficiency and effectiveness. Contribute to resource allocation and management, including staffing, equipment, and materials, within budget constraints. Ensure that all operations adhere to industry regulations, safety standards, and legal requirements. Identify training needs and support the professional growth of team members. Assist in maintaining strong client relationships, addressing their needs and concerns in a timely and effective manner. Expected/Key Results Fulfil contractual client obligations effectively. Meet both internal and client Service Level Agreements (SLAs) Achieve revenue targets by optimizing Full-Time Equivalent (FTE) delivery, staffing levels, and other strategies. Attain team retention targets to enhance employee satisfaction and continuity. Identify and implement process improvements to enhance operational efficiency. Minimize critical operational process escalations to improve service quality. Establish new client relationships and nurture existing client connections. Foster robust internal stakeholder relationships, as reflected in IVOC (Internal Voice of the Customer) and positive stakeholder feedback. Prioritize people's engagement and development, focusing on employee retention, professional growth, and succession planning within the Line of Business (LOB) or team. Collaborate with employees to create and execute individual development plans, aligning with their career aspirations and company objectives. Preferred Educational Qualification Graduation is a must in any stream of Education Post graduation in any stream (desirable) Preferred Work Experience 4-6 years of experience in Claims Adjudication. With over 3 years’ experience in managing teams In-depth Knowledge and Experience in the US Health Care Payer System. Competencies & Skills Strong analytical, problem-solving, and decision-making skills. Excellent communication, interpersonal, and leadership abilities. Familiarity with industry-specific technologies and tools. Knowledge of relevant industry regulations and compliance. In-depth Process knowledge in Claims Processing Front ending the client is a must Focus on continuous process improvement Selection Procedure HR Screening followed Ops Interview 1st Round (Ops Manager) Ops Interview 2nd round (Director) Application Process & Timelines The last date to apply is 13th March 2025. Show more Show less