Job
Description
If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to immediately. Role: Assistant Manager - Operations. Experience: 8-12 Location: Bangalore. About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStars accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can t wait to discuss how we can help you find growth! What will You need to Succeed? Performance Management: Delivery of service level components, quality, and productivity targets & indicators for a particular market. Monitoring, coaching, and feedback, responsibility for delivery of the defined customer experience in every call. Being a focal point of dissemination of information for internal and external clients. Operational Management: Managing a group of Team Leads. Managing the floor, and adherence to schedule. optimal productivity and utilization of resources. Ensure Oversee and review escalations and the escalations process. Ownership and problem resolution. Leave Management: Ensuring the team is adequately staffed to handle projected volumes for the daily routine. Reporting timely. Records; track and report on performance outcomes. Maintain employee performance. Team motivation: Provide team leadership and coaching. Provide recommendations for process development based on customer feedback and analysis of the same. Actively involved in hiring and training of representatives. Ensure strict adherence to policies, processes, and compliance guidelines. Upskill/groom team members. Relationship Management: Build sustaining and productive relationships with customers and stakeholders. Build strong relationships with customers. Maintain track of all pending/open items (internal and external) and ensure closure of the same in a timely and appropriate manner. Solid understanding of customer marketing funnel and traditional marketing ecosystem. Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors. Understanding of Digital measurement, tracking fundamentals and mobile measurement partners. Qualifications: 3+ years of experience in managing advertising sales and account management teams. BA / BS degree or equivalent work experience. Mandatory Skills: Team Management. Digital Marketing. Display Advertising. Advertising Sales. Account Management. Presentation Skills. Analytical Skills. Must Have Skills: Tenacious and entrepreneurial approach to working through product, process, and client challenges. Demonstrated ability to cultivate strong relationships with external partners. Exceptional communication and interpersonal skills. Ability to work in a fast-paced and unstructured work environment. High attention to detail. Proficiency in presentation creation and Excel. Experience with US-based Ad agencies, Pre-Sales experience, MS Excel, Office, Pivot, Tables, SQL. What s in it for you? Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility. Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.
