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Acko
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Assistant Manager - IT

Assistant Manager - IT

Acko

8 years

0 Lacs

Bengaluru Karnataka India

Posted:1 month ago| Platform:

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Skills Required

ads wave valuation deployment configuration management wan security sophos firewall ipsec cisco network sip mpls patching documentation solarwinds itil escalation support planning audits architecture compliance data technology ids multicast software

Work Mode

On-site

Job Type

Full Time

Job Description

About Us

ACKO is India’s first and only fully-digital Insurtech (product) company to have taken insurance by storm. You might have seen our cool ads or are already a customer and we hope you have noticed how we are rewriting the rules of the insurance game constantly and persistently.Based out of Bangalore, we are solving for the Indian market. But we are a part of a global wave of insurtech startups such as ZhongAn in China , Oscar, Lemonade, Metromile in the US, that are known to succeed owing to their business models and technology.We are a unicorn backed by a slate of marquee investors like Binny Bansal, Amazon, Ascent capital, Accel, SAIF, Catamaran, General Atlantic and Multiples. In only four years since our inception and operations, our products have reached ~75M unique users. We have partnered with some of the biggest names of the digital ecosystem such as Amazon, Ola, RedBus, Oyo, Lendingkart, ZestMoney, GOMMT group etc.At ACKO, job roles are focused at impact and we’re here to transform the way the industry operates. Innovation drives us and our products, and we are poised to disrupt insurance, powered by our pioneering products. We have changed the landscape of this age old sector in a growing economy like India and have miles to go from here.After having crossed the $1B valuation mark, our eyes set on even bigger milestones. If you think we’re just about growth and numbers, employee wellbeing lies at the core of all our programs and policies. We are a regular ‘Great Place to Work’ winner and consistently feature on Linkedin’s list of top startups. Currently 1000 strong, we are hiring across all functions.

Key Responsibilities:

Lead deployment, configuration, and ongoing management of LAN/WAN, WLAN, and security infrastructure across locations
Manage and fine-tune Sophos Firewall configurations (IPSec VPNs, policies, SD-WAN, threat protection)
Oversee and maintain Cisco Meraki access points and switches, ensuring high-performance, secure connectivity
Troubleshoot complex network and voice-related issues, including SIP, MPLS, and P2P links
Manage network firmware upgrades, patching, and performance tuning
Collaborate with ISPs and OEM vendors for escalations and resolutions
Maintain detailed network documentation (diagrams, configs, SOPs, change logs)
Use tools like PRTG, SolarWinds, or open-source alternatives for proactive monitoring
Implement and align with ITIL-based processes (Change, Incident, and Problem Management)
Provide L2/L3 escalation support and mentor junior network engineers
Support capacity planning, security audits, and network architecture reviews
Ensure compliance with internal information security and data protection policies

Required Skills & Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field
6–8 years of hands-on experience in enterprise networking
Strong knowledge of network security, including firewalls, VPNs, IDS/IPS, and NAC
Expertise with Sophos and Cisco WLAN Suite
Experience with multicast traffic management and SDN (Software-Defined Networking)
Proficiency in managing IT operations and support infrastructure
Familiarity with Windows and Mac OS environments in a networked setup
Experience using ManageEngine or similar ITSM tools

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Assistant Manager - IT