Assistant Manager Human Resources

About Snapmint

Snapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle.

India has over 300 million credit-eligible consumers, yet fewer than 35 million actively use credit cards. Snapmint addresses this gap by offering a trusted, transparent alternative grounded in financial inclusion and ethical lending practices.

Founded in 2017, Snapmint is a profitable, high-growth company doubling year-on-year. Our founding team—alumni of IIT Bombay and ISB—brings deep experience from Oyo, Ola, Maruti Suzuki, and prior successful ventures in ad-tech, patent analytics, and bank-tech.

We are building the future of responsible consumer finance—simple, transparent, and customer-first.

Role Overview

HR

Key Responsibilities

• Manage end-to-end recruitment for voice and non-voice processes (sourcing, screening, interviewing, and onboarding).
• Handle employee engagement initiatives to improve retention and workplace satisfaction.
• Maintain HR records, attendance, and leave management systems.
• Support in creating and implementing HR policies, procedures, and compliance requirements.
• Facilitate training & development programs for employees.
• Address employee grievances, ensure disciplinary actions when required, and maintain healthy workplace relations.
• Monitor performance management systems and support appraisals and feedback processes.
• Act as a bridge between management and employees to maintain transparent communication.

Qualifications

• Graduate/MBA in Human Resources or related field.
• 5+ years of HR experience, preferably in a BPO/Call Center industry.

Key Competencies

• Strong knowledge of

  HR processes

  in a

  BPO/Call Centre environment.

• Excellent communication & interpersonal skills.
• Good understanding of labor laws and compliance requirements.
• Problem-solving, conflict-resolution, and negotiation skills.
• Ability to manage multiple tasks in a

  fast-paced environment

  .

Location: Jaipur

Working days: 6 days working