Role & responsibilities The incumbent will work with a team of risk professionals in India and will be responsible for identifying, measuring, monitoring, and reporting on enterprise-wide risks. Business Continuity Management understanding and able to run the entire BCM program for the organization Organize quarterly Risk Committee meeting to appraise EXCO members on the upcoming operational risk agenda Lead and oversee the annual Key Risk Indicator (KRI) reviews. Monitors KRCIs triggers and thresholds and the analysis by the Business Manage and maintain an effective operational Risk and Outsourcing/Vendor Risk Framework. Generate dashboards to monitor IT/IS /third party risks for reporting to the Risk Management Committee and Senior Management Develop Standard Operating Procedure (SOP) for vendors providing financial services and Conducting annual RCSA exercise for HCIN Identify, evaluate, control, and mitigate the organization wide operational risks by developing a pre- emptive control strategy. Provide support to units in conducting process and procedure reviews, User Acceptance Test from OR perspective. Be a point of reference for business units and share knowledge and skills. Preferred candidate profile Coordinating and performing reviews of third-party outsourced vendors including IT and non-IT vendors. Coming up with ideas and presenting them via reports and presentations and making suggestions or recommendations for improvements and enhancements based on research or findings. Regular review of complaints against the vendor (risk events) reported and perform root cause analysis in consultation with business units. Identification of Key Risk Indicators (KRIs) and regular monitoring and reporting of KRI breaches to senior management. Tracking of action plans developed and monitor the closure of the same within timelines. Show more Show less

Objective: The position holder is responsible for ensuring planning and budget analysis in the areas of cash flow, profit planning for various assigned functions. Role & responsibilities Tracking of actual performance vis a vis all KPIs on monthly basis Budget Actualization: Monthly Actualization of KPI and financials in Annual operating plan Creating long range plan and budgeting models Timely delivery of FP&A reporting calendar activities maintaining adherence to monthly, quarterly & annual reporting timelines Populate month end decks from financials on monthly basis and explain levers to any variances from Budget and regular forecasts Streamlining & automating dashboards for monthly & quarterly reporting purposes Variance Analysis with previous months, Quarters, Budgets and Rolling forecast Coordination within finance teams and cross-function teams to understand the underlying drivers of business performance Manage preparation of various ad-hoc requests received from Senior Management, key business partners, or other corporate areas. Preferred candidate profile CA with FP&A background and specialization in finance is required Relevant systems knowledge (MS Excel, MS Powerpoint & Outlook) Strong domain working knowledge of advanced excel Show more Show less

Objective Perform audit of the various functions, assess the effectiveness of various business processes, map process gaps, recommend improvement and support implementation to fix gaps / improve processes. Key Responsibilities Provides objective assurance and independent review on the adequacy and effectiveness of the company’s risk management and internal control system to safeguard assets, improves operations, recommend and implement best practices. Performs audit reviews to verify that controls are operating through testing and interviewing techniques and documents the results of audit reviews in accordance with internal audit standards. Interface with management, including executive management, on a regular basis to communicate audit results and assess business risks. Support Audit Head on Audit Committee communication and reporting. Be a change agent. Change could be in relation to Internal Audit Strategy Roadmap, Data Analysis processes, preparation / presentation of audit reports etc for improvement Conducts risk assessments; identifies controls in place to mitigate identified risks and opportunities for improvements. Ensures common Fraud/errors/irregular transactions are identified and investigated in timely manner as well as providing corrective action plans to mitigate expectations. Delivers high standard of quality through understanding of business processes and applies analytical techniques to review processes and publish results. Drafts reports in a timely manner and communicates issues and recommendations effectively and appropriately to senior management and Board of Directors. Provides advice to management from the risk perspective in the event of new and/or modifications of Standard operating procedures. Ability to manage team, Teamwork and networking with a broad array of internal and external contacts at all levels. Educational Qualification: - Post-Graduation/must be a CA Full-time experience (7+years) in Relevant area (Internal Audit) Ability to effectively use appropriate IT application: Excel, Word, PowerPoint etc. Prior Experience in using internal Audit Software Ability to effectively use appropriate IT applications: MS Project, Visio Show more Show less

Contribute to the building of local business competence by supporting managers and co-workers. Contribute to staff cost budget compliance, closure of open vacancies within defined TAT and managing a healthy source mix for assigned positions Responsible for onboarding & Induction of new hires Responsible for Initiation and closure of BGV within TAT Responsible for execution of LEAP and other career progression activities in respective LOB/location Provide support and advice to line managers related to human capital policies and procedures. Liaise with all the departments and drive employee engagement activity at their location. To act as first POC for all employee concerns Contribute to the building of local business competence by supporting managers and co-workers. Contribute to staff cost budget compliance, closure of open vacancies within defined TAT and managing a healthy source mix for assigned positions Responsible for onboarding & Induction of new hires Responsible for Initiation and closure of BGV within TAT Responsible for execution of LEAP and other career progression activities in respective LOB/location Provide support and advice to line managers related to human capital policies and procedures. Liaise with all the departments and drive employee engagement activity at their location. To act as first POC for all employee concerns Show more Show less

Objective As an Analytics & Reporting Specialist, you will play a pivotal role in transforming raw data into actionable insights and compelling reports. You'll collaborate with cross-functional teams to identify key metrics, develop reporting frameworks, and provide valuable insights to drive business performance. Key Responsibilities Strong analytical and problem-solving skills to identify trends, patterns, and insights within data. Design and implement reporting dashboards using visualization tools such as Power BI, or similar. Develop and maintain automated reporting processes to ensure timely and accurate delivery of insights Collaborate with stakeholders to understand business requirements and translate them into measurable KPIs. Understanding of business operations and how data can be used to improve performance. Collaborating on projects to identify areas for improvement. Perform ad-hoc analysis to support strategic initiatives and decision-making. Identify trends and patterns in data to uncover opportunities for optimization and efficiency Present findings and recommendations to stakeholders in a clear and concise manner Good to have: Bachelor’s degree in computer science, Information Systems, or related field. Proven experience (5+ years) in data analytics, with expertise in SQL and MS Excel. Proficiency in Power BI or other data visualization tools. Strong analytical and problem-solving skills, with the ability to interpret complex data sets. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. Knowledge of data warehousing concepts and ETL processes is a plus. Certifications in SQL, PL/SQL, or Power BI would be advantageous. Show more Show less

we are Hiring ! looking for managing Agency and collection recovery at Home Credit Product:- Personal loan / CD Woff Position :- Sr. Team Leader - External Collection Location:- Indore / Raipur Location qualification:- Graduate / Non-Graduate CTC offered - up to 4.8 lac + Incentive up to 65K preference:- Local Candidate akash.verma5@homecredit.co.in 8358814291 7000743366 Show more Show less

Objective: To supervise and manage the Tele Collections along with field intervention for multiple agencies at zonal level. Define, monitor and ensure consistent delivery of process targets, drive process improvement initiatives. Management of overall business operations & coordinate with various departments and teams to ensure delivery of business goals. Key Responsibilities: Responsible for Tele Collections performance along with field intervention at zonal level managing multiple agencies Implement & Monitor overall business strategy Drive various process targets to achieve business goals Responsible for pre-due collections and contracts till 180 DPD . Ensure higher resolution and lower delinquency flowing to next bucket Provide feedback and recommendations to drive process improvement and cost efficiency Monitor and provide recommendations for calling and dialer strategy Ensure the center is appropriately rostered with shrinkage below specified threshold Ensure the center is aligned to departmental culture and methodology Liaison with support functions to improve team performance Deliver high customer experience with minimum complaints Provide timely communication regarding forecasting and planning of manpower and other infrastructure Ensure learning and development, career progression, employee engagement initiatives aimed at reducing attrition Align efforts to mentor and groom talent at levels below Drive performance management Conduct periodic performance reviews of direct reports and levels below through effective feedback Show more Show less

Key Responsibilities: Develop and execute credit risk strategies for consumer lending products such as Consumer durables or credit cards. Define and optimize credit approval and credit limit assignment policies. Monitor and ensure adherence to vintage risk levels within the company’s risk appetite. Leverage alternative data sources, including credit bureau, SDK, telecom, and geo-data, to enhance underwriting strategies. Design, implement, and refine application scorecards for effective risk assessment. Extract, analyze, and visualize data to support data-driven decision-making across the organization. Identify key risk drivers and monitor trends to mitigate potential risks proactively. Collaborate with risk systems teams to implement underwriting changes seamlessly. Prepare, document, and communicate policy updates effectively to relevant stakeholders. Required Skills & Experience: Proven experience in credit risk management within the consumer lending industry. Proficiency in SQL, Excel, and Tableau for data analysis, reporting, and visualization. Show more Show less

Objective: Will be leading the Inhouse Collection Contact Center- North with capacity more than 1000 employee rolling up. Managing high volume unsecured accounts. Responsibilities: Responsible for Tele Collections performance at zonal level Implement & Monitor overall business strategy Drive various process targets to achieve business goals Responsible for pre-due collections and contracts till 90 DPD Ensure higher resolution and lower delinquency flowing to next bucket Provide feedback and recommendations to drive process improvement and cost efficiency Monitor and provide recommendations for calling and dialer strategy Ensure the center is appropriately rostered with shrinkage below specified threshold Ensure the center is aligned to departmental culture and methodology Liaison with support functions to improve team performance Deliver high customer experience with minimum complaints Provide timely communication regarding forecasting and planning of manpower and other infrastructure Ensure learning and development, career progression, employee engagement initiatives aimed at reducing attrition Align efforts to mentor and groom talent at levels below Drive performance management Conduct periodic performance reviews of direct reports and levels below through effective feedback Desired Skills: 8+ years of experience in managing call center, high volume accounts and strong team management. Strong understanding of Collection Pyramid, NBFC guidelines, attrition and shrinkage management. Show more Show less

Objective (Purpose of the Job) Manage and maintain business relationships with existing and potential national Mobile & Consumer durable OEMs to meet Company’s commercial objectives. Participate in development of objectives, and programs for sales, operations, training, projects and co-marketing activities of the Company. Plans, and coordinates for the efforts of sales personnel toward the accomplishment of objectives. Follow up with OEM partners for monthly schemes and timely payments. Maintains and constantly improves the company competitive position, drive business for the OEM with the network team, coordinate with team for network expansion. Monthly travel budget working for the network team & support for change request approval. Key Responsibilities Ensure best-in-class execution of business relationships with existing and potential national mobile OEMs. Develop and implement competitive pricing strategies to maximize performance. Drive excellence and ensure effective in-store execution Execute the business plan calendar in coordination with Sales and Marketing function and set clear milestones. Collect and synthesizes local consumer & analyze market trends to maintain No. 1 position of HCIN in the market. Follow up with OEM for timely payment of subvention amounts Accordant with responsibility area: Significantly contributes to the development of function strategy Solve unique and complex problem that have a broad impact on the business Works independently with guidance in the most complex situations Adapt departmental plans and priorities to overcome challenges budgeting and cost controlling. Required Know-how and Skills A deep understanding of the Market-manufacturer-dealer relationship across the business Good Business acumen with Finance Understanding: Combines strategic & financial analysis to identify business opportunities. Develop plans to enable complete long-term objectives . NBFC/Fintech or Consumer Durable industry preferred. Business Development and OEM experience is must. Show more Show less

Objective The Assistant Manager is responsible for driving and overseeing Reporting and Analytics across key business areas, including Marketing Analytics, Customer Insights, Financial Data, Campaign Performance, and other critical business metrics. This role plays a strategic part in delivering high-quality analytical outputs, encompassing both regular reporting and complex ad-hoc analysis to support data-driven decision-making. As a key leader within the analytics function, the Assistant Manager will not only provide subject matter expertise but will also guide reporting initiatives from design to execution. The role requires close collaboration with cross-functional teams, ensuring alignment with business goals and data strategy. Key Responsibilities 1.Reporting and Analytics Oversight: Design, implement, and maintain scalable reporting frameworks across business segments using tools such as Power BI and Excel. Ensure the accuracy, completeness, and timely delivery of reporting outputs, leveraging automated processes where appropriate. Analyze data trends and performance metrics using Python, SQL, and BI tools to deliver actionable insights that support data-driven decision-making. 2.Data Management and Governance: Manage and maintain data pipelines and sources, ensuring integrity and consistency across platforms including Oracle SQL databases. Apply data governance best practices to ensure adherence to data quality standards, privacy policies, and regulatory compliance. Partner with IT and data engineering teams to support data integration, ETL processes, and system enhancements for improved data accessibility and performance. 3.Analysis Support: Respond efficiently to ad-hoc data requests, providing quick and accurate analysis using Python, SQL, and Excel. Conduct deep-dive analyses to explore complex business questions, uncover patterns, and identify improvement opportunities. Translate data insights into clear, concise visualizations and presentations using PowerPoint and Power BI for diverse stakeholders. 4.Reporting Initiative Leadership: Lead reporting and analytics initiatives from concept through execution, aligning deliverables with strategic business objectives. Mentor junior analysts, promoting best practices in data analysis, reporting, and the use of analytical tools. Drive innovation in reporting methodologies and tool adoption, enhancing organizational analytics maturity and efficiency. Need to Have Areas 1. Minimum 3-4 years of hands-on experience in Analytics, handling large volume of data, deep dive analysis, Oracle SQL, Advanced Excel, Power BI, Tableau, R Experience with dynamic dashboard creation

Objective: Total Quality Management (TQM) is responsible for developing, implementing, and maintaining quality management systems within an organization: Key Responsibilities Quality Management System Development: Design, implement, and maintain quality management systems, ensuring compliance with international standards (e.g., ISO 9001). Process Improvement: Identify areas for improvement and implement changes to enhance efficiency, productivity, and quality. Training and Development: Provide training and guidance to employees on quality management principles, procedures, and best practices. Auditing and Compliance: Conduct internal audits to ensure compliance with quality standards, regulatory requirements, and organizational policies. Continuous Improvement: Foster a culture of continuous improvement, encouraging employee participation and suggestions for quality enhancement. Performance Metrics: Develop and track key performance indicators (KPIs) to measure quality performance and identify areas for improvement. Collaboration: Work with cross-functional teams to ensure quality is integrated into all aspects of the organization. Skills and Qualifications Quality management certifications (e.g., Six Sigma, Lean, ISO 9001) Strong analytical and problem-solving skills Excellent communication and leadership skills Experience in quality management and process improvement Knowledge of regulatory requirements and industry standards 4-5+ years of experience in handling TQM from BFSI Process Excellence Experience. The Senior Manager - TQM plays a critical role in ensuring the organization's products or services meet customer expectations, regulatory requirements, and quality standards.

Objective: To support the design, execution, and continuous improvement of the Small Ticket LAP (Loan Against Property) product (up to ₹40 Lakhs ticket size). The role focuses on managing product construct, customer journey, risk-policy alignment, and cross-functional delivery while ensuring business scalability, customer satisfaction, and portfolio quality. Responsibilities Product Design & Development: Support in defining product structure, pricing, eligibility, and disbursal process. Benchmark with market and coordinate LOS/LMS UAT. Customer Journey & Process Improvement: Map digital and physical customer journeys, identify process gaps, and drive SOP updates in collaboration with Tech, Ops, and UX teams. Risk & Policy Coordination: Align with Credit and Risk teams on underwriting policies, surrogate income programs, and track policy exceptions. Performance Monitoring: Track key business KPIs like disbursements, TAT, conversion rates, and early delinquencies; provide actionable insights. Channel & Stakeholder Enablement: Train and support Sales teams and DSAs on product/process queries. Regulatory Compliance: Ensure product alignment with RBI/NBFC guidelines and support audits. Innovation & Enhancements: Drive product/process improvements, pilot new initiatives, and enhance digital journey efficiency. Qualifications Experience: 5–8 years in Product Management or Secured Lending (LAP/MSME/HL) Education: MBA/PGDM in Finance, Marketing, or related field Domain Knowledge: LAP underwriting, income surrogates, property assessment norms, LOS/LMS workflows, and DSA/channel models Skills: Strong analytical ability, project & stakeholder management, cross-functional coordination, MIS reporting, and understanding of regulatory frameworks

Objective: To evaluate, underwrite, and approve LAP (Loan Against Property) proposals within defined credit policies for the Micro LAP segment (≤ ₹40 Lakhs ticket size). Ensure balanced credit decisioning while maintaining portfolio quality and minimizing risk. Key Responsibilities: Credit Appraisal: Underwrite LAP proposals for self-employed and informal borrowers as per defined credit policy and risk framework. Policy & Compliance: Ensure adherence to internal credit policies, RBI norms, and regulatory guidelines during loan evaluation. Income & Risk Assessment: Analyze customer financials, income surrogates, banking patterns, property papers, and repayment capacity. Portfolio Monitoring: Track bounce rates, delinquency trends, and early warning signals (EWS) to maintain portfolio health. Process Efficiency: Collaborate with Operations and Sales to improve TAT and underwriting quality. Business Coordination: Work closely with Business Head, Sales, and Product teams to align growth with risk controls. Fraud & Risk Mitigation: Ensure field verifications, de-dupe checks, and property/legal due diligence. MIS & Analytics: Support credit governance with relevant MIS, dashboards, and portfolio insights. Training & Policy Communication: Conduct training and refresher sessions for Sales and DSA teams on credit policies and documentation standards. Key skills and Qualification: Experience: 5–8 years in Credit Underwriting for Secured Loans (LAP/SME/Housing Finance preferred). Qualification: Graduate / MBA / CA preferred. Domain Expertise: Income surrogate programs, property valuation norms, legal risk assessment, credit risk frameworks, and LOS/digital underwriting systems. Behavioral Skills: Strong analytical decision-making, risk governance mindset, stakeholder management, and ability to deliver under high volume with tight TATs

Job Role : The incumbent will work with a team of risk professionals in India and will be responsible for identifying, measuring, monitoring, and reporting on enterprise-wide risks. Business Continuity Management understanding and able to run the entire BCM program for the organization Organize quarterly Risk Committee meeting to appraise EXCO members on the upcoming operational risk agenda Lead and oversee the annual Key Risk Indicator (KRI) reviews. Monitors KRCIs triggers and thresholds and the analysis by the Business Manage and maintain an effective operational Risk and Outsourcing/Vendor Risk Framework. Generate dashboards to monitor IT/IS /third party risks for reporting to the Risk Management Committee and Senior Management Develop Standard Operating Procedure (SOP) for vendors providing financial services and Conducting annual RCSA exercise for HCIN Identify, evaluate, control, and mitigate the organization wide operational risks by developing a pre- emptive control strategy. Provide support to units in conducting process and procedure reviews, User Acceptance Test from OR perspective. Be a point of reference for business units and share knowledge and skills. Principal Accountabilities: Coordinating and performing reviews of third-party outsourced vendors including IT and non-IT vendors. Coming up with ideas and presenting them via reports and presentations and making suggestions or recommendations for improvements and enhancements based on research or findings. Regular review of complaints against the vendor (risk events) reported and perform root cause analysis in consultation with business units. Identification of Key Risk Indicators (KRIs) and regular monitoring and reporting of KRI breaches to senior management. Tracking of action plans developed and monitor the closure of the same within timelines.

Key Responsibilities: Develop and execute credit risk strategies for consumer lending products such as Consumer durables or credit cards. Define and optimize credit approval and credit limit assignment policies. Monitor and ensure adherence to vintage risk levels within the company’s risk appetite. Leverage alternative data sources, including credit bureau, SDK, telecom, and geo-data, to enhance underwriting strategies. Design, implement, and refine application scorecards for effective risk assessment. Extract, analyze, and visualize data to support data-driven decision-making across the organization. Identify key risk drivers and monitor trends to mitigate potential risks proactively. Collaborate with risk systems teams to implement underwriting changes seamlessly. Prepare, document, and communicate policy updates effectively to relevant stakeholders. Required Skills & Experience: Proven experience in credit risk management within the consumer lending industry. Proficiency in SQL , Excel, and Tableau for data analysis, reporting, and visualization. Basic knowledge on Python. Experience from NBFC with Risk Analytics or Credit Risk background are preferred.