Organization- Andaz Delhi Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Associate Director of Sales is responsible to assist in providing leadership in all selling activities within the hotel, working closely with the Rooms, Food and Beverage and other revenue-generating departments to maximise sales through the activities of the Sales Department and other employees. Qualifications Minimum 2 years work experience as Senior Sales Manager or Sales Manager in a luxury international brand hotel.Good understanding of selling techniques and marketing approaches. Computer skills in MS Office, email, Fidelio/Delphi/RESERVE will be an asset Show more Show less

Organization- Andaz Delhi Summary Operational Buys available fresh products wherever possible and has limited menus which are changed frequently to ensure the guest is always offered a variety of food items Participates in planning menus and utilisation of food surpluses and leftovers, taking into account probable number of guests, market conditions, popularity of various dishes and frequency of menu Reviews menus, analyse recipes, determines food, labour, overhead costs and assigns prices to menu items together with the Chef de Cuisine Directs food apportionment policy to control costs Introduces and tests the market with new products which are market-orientated in terms of price and product Serves fresh food to the guests which is prepared a la minute, is consistent in quality, and which reflects the style of the outlet concept Supervises cooking and other kitchen personnel and coordinates their assignments to ensure economical and timely food production Observes methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner Tests cooked foods before plate-up and service Estimates food consumption and purchases or requisitions foodstuffs and kitchen supplies Devises special dishes and develops innovative recipes Establishes and enforces nutrition and sanitation standards for restaurant Administration Assists the Chef de Cuisine with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes. Assists with the preparation and regular update of the Food and Beverage Departmental Budget, in close co-operation with the Executive Chef/Executive Sous Chef/Chef de Cuisine ensuring targets are met and costs are effectively controlled. Payroll and Productivity Management Exercises efficient Payroll Management/Resource allocation through the establishment of a flexible workforce throughout the Division. This will be based on the principles of a flexible employee base (Full Time and Part Time employees), multi-skilling and multi-taking Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International Food and Beverage Operations Manual. Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system People Management Recruit, select and develop Outlet Chefs and Apprentices to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks. Through hands on management, supervise closely all Outlet Chefs and Apprentices in the performance of their duties in accordance with policies and procedures and applicable laws Delegate appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained Instil the Training philosophies of the company and work closely with the Training Manager developing Departmental Trainers, ensuring that all Supervisors take an active role in the training and development of employees Develop and assist with training activities focused on improving skills and knowledge Ensure employees have a complete understanding of rules and regulations, and that behaviour complies Monitor employee morale and provide mechanisms for performance feedback and development Assists in conducting annual Performance Appraisals providing honest and appropriate feedback Effectively communicate guiding principles and core values to all levels of employees General Attends and contributes to all Meetings as required Ensure all employees provide a courteous and professional service at all times Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the Employee handbook and the hotels policies concerning fire, hygiene and health and safety Take an active involvement in the Welfare, Safety, Development and well being of employees providing advice, counselling and truthful, diplomatic feedback Ensure high standards of personal presentation and grooming Maintains positive guest and colleague interactions with good working relationships Exercise responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company Hygiene Establish, control and maintain highest level of hygiene throughout the kitchens in collaboration with Stewarding Department. Maintain highest level of personal hygiene and encourage subordinates to the same. Other Duties Current/previous positions and credentials must be documented and verifiable Encouraged to participate in local Food Fairs and Culinary Competitions Encouraged to read food magazines to keep abreast of industry trends and food products Qualifications Minimum 2+ years of experience in similar position. Ideally with a relevant degree or diploma in Hospitality or Tourism management. Excellent problem solving and interpersonal skills. Demonstrate a growth mindset. Coach, mentor & Empower T.E.A.M. Show more Show less

Organization- Andaz Delhi Summary Administration To be responsible for the recruitment and development of all assigned personnel. To manage the efforts of all assigned personnel and ensure they have been well trained to communicate, direct and use the business rules surrounding the Hyatt pricing, sales and distribution processes and policies To ensure that all assigned hotels implement effective training programs for their revenue management and marketing analytics tools and business processes. To ensure that all assigned hotels have the appropriate tools and systems with access to decision support data provided by Hyatt. Build an effective working relationship with Hotel Management and Teams, including Sales, Marketing, Finance and Operations, to maintain their trust and confidence in the Revenue Management decisions and actions being taken pertaining to inventory and rate control, pricing and overbooking Financial To establish annual budgets & to oversee monthly budget reviews. To monitor RevPAR competitiveness and provide direction to the Regional Offices and Hotels to maximize RevPAR growth. To evaluate the success of promotions and other tactics aimed at increasing RevPAR. To produce reports relating to past and future performance which provide Senior Management with key performance indicators and insight into business and market trends. Work directly with the General Manager and Leadership teams of the properties to collaborate with owner’s meetings, Hyatt regional & equity meetings. Marketing To provide strategic direction, communicate clearly, and ensure compliance of the pricing philosophy in line with any promotion or program. To provide guidance on managing inventories and utilization of the marketing aspects of Consortia Agreements. To provide guidance and support to divisions, regions and hotels on pricing and distributing local hotel promotions. To work with Digital Teams, World of Hyatt, Analytics and other Marketing Departments to ensure that all opportunities to increase RevPAR are maximized. Coordinate use of tools and key performance indicators to measure promotional programs and ensure positive ROI. Operational Ensure professional, efficient and strategic utilization of all systems, in line with company best practices and standard operating procedures Ensure effective information gathering and analysis is conducted in order to identify and maximize on all possible opportunities and minimize any risks Ensure that relevant hotel team members are actively engaged in all revenue decisions by maintaining regular communication to effectively implement, drive and review optimal strategies and controls Integrate with other functions to maximize our customer’s, owner’s and shareholder expectations To provide guidance to hotels to maximize occupancy and revenue generation through pricing strategies and proper inventory management. To review distribution channel strategies and provide guidance To review analysis and provide feedback to assigned hotels on effectiveness of past and future revenue management strategies and market trends Coordinate/implement duties directly for hotels during absences of the applicable hotel revenue manager. Attend weekly yield meetings and attend other support meetings (Pick up Meeting, Daily Business Review Meetings, etc.) as needed. Technology & System Maintenance Review daily room accommodation and rate inventory controls in Opera, Reserve, Revenue Management System and any Extranets or Channel Managers and provide guidance as needed Ensure group inventory cut-off dates are managed according to demand Review blackout dates for potential adjustments if needed Review rate parity with third party sites through extranet sites Review key demand periods to maximize RevPAR and profit through effective consideration of costs of sales Ensure hotel allocation negotiations are strategically in line with Business needs To maintain and update business processes resulting from new analytical and revenue management technology. To manage the vendor relationship with revenue management software provider. To coordinate the ongoing development of revenue management tools through the Global Hyatt Technology Team. Strategy Provide a synopsis of results versus direction from the previous week and lead discussion with respective hotels on future issues such as booking pace, pricing strategies, marketing opportunities and the competitive environment. Review weekly sales production reports to address concerns and action plans Develop and review annual transient and Group pricing on a quarterly basis Identify opportunities through channels and recommends channel marketing Communicate with market managers for key third party operators Communicate with Global Contact Centers and monitor conversion Review corporate account production quarterly with sales to identify patterns of production and agree appropriate actions Coordinate awareness of business production, forecasts and trends including competitive data within the Area for actionable use by hotel revenue teams. Qualifications Minimum of 8 years of progressive experience as cluster or multi-property leadership role within the hospitality or related industry. A Bachelor’s degree in Business Administration, Finance, Hospitality Management, or a related field is required. Exceptional leadership skills with the ability to mentor, lead, and align revenue teams across multiple properties. Strong collaborator with Sales, Marketing, and Operations to execute unified strategies. Ability to thrive in a fast-paced, results-driven environment. Show more Show less

Organization- Andaz Delhi Summary Operational Assists in making sure that Employee Facilities are maintained to Hyatt International's high standards of operation. Conducts interviews and co-ordinates recruitment activities in liaison with the respective Heads of Department. Co-ordinates all visas and immigration activities when necessary and monitor the passports and immigration papers of foreign national employees. Assists with the co-ordination and administration of employee Performance Development Discussions and succession planning. Assists with the administration of employee benefits and salaries. Assists with Annual Salary and Benefits Survey, Business Plans, Manning Guide. Assists the Security Manager in locker and first aid box inspections. Conducts Employee Restaurant Committee Meetings on a periodic basis. Counsels employees in career prospects, personal issues, job related issues, grievance, discipline, etc. Communicates with labour offices and labour-law specialists, and have a thorough understanding of the local labour law. Responsible for all leave administration. Assists the Training Manager with Orientation training on job related issues. People Ensures that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures. Oversees the hotel's recruitment and selection process, providing Division and Department Heads with effective and efficient recruitment solutions. Ensures a strong professional relationship with all levels of employees within the hotel, taking an active interest in their welfare, safety and development. Supports the implementation of The People Philosophy in every department in the hotel. Conducts Exit Interviews for all resigned employees and provide feedback to the Director of Human Resources. Assists to oversee the punctuality and appearance of all Human Resources employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. Conducts annual Performance Development Discussions with the Human Resources Officer, supporting him / her in their professional development goals. Develops the skills and effectiveness of all Human Resources employees through the appropriate training, coaching, and/or mentoring. Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. Feedback the results of the Employee Engage Survey and ensure that the relevant changes are implemented. Customer Service Supports the hotel’s focus on service excellence by training and assisting others to train people to provide exceptional service to the hotel’s external customers (guests). Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division. Financial Helps to maintain efficient staffing levels and payroll systems, helping Division/Department Heads to maximise productivity and minimise unnecessary payroll costs. Be conversant with productivity ratios (and other key performance indicators) and to produce the monthly turnover report, employee sick leave report, vacation reports. Assists in researching competitive compensation/benefits/incentive packages. Assists in the management of the Department's operational budget so that all costs are controlled and expenditures are properly approved. Marketing Assists the Director of Human Resources with the compilation and implementation of all employee communications. Ensures that all in-house rules and regulations are communicated to employees and implemented. Monitors and prepares the Human Resources Calendar. Other Duties Is knowledgeable in statutory legislation in employee and industrial relations. Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health and safety. Ensures high standards of personal presentation and grooming. Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations, including local schools, hotel schools and universities. Responds to changes in the Human Resources function as dictated by the industry, company and hotel. Attends training sessions and meetings as and when required. Carries out any other reasonable duties and responsibilities as assigned. Qualifications Minimum 2+ years of experience in similar position. Exceptional problem-solving and decision-making abilities. Ability to thrive in a fast-paced, results-driven environment. Excellent problem solving and interpersonal skills. Demonstrate a growth mindset Coach, mentor & Empower T.E.A.M. Show more Show less

Organization- Andaz Delhi Summary Operational Responsibilities Monitor and uphold room and service standards through regular inspections and effective coordination with Housekeeping and Engineering. Oversee VIP, long-stay, and special-request guest preparation, ensuring amenities and room blocking procedures are correctly followed. Ensure a strong presence in guest areas, actively managing guest satisfaction and addressing issues promptly. Maintain control of room keys and assist with external accommodations during overbooking. Support implementation and maintenance of all Hyatt brand standards and "Touches of Hyatt." Manage guest feedback from audits and surveys, ensuring relevant action plans are created and implemented. Promote teamwork and cross-departmental collaboration, fostering a "We work through Teams" culture. Ensure the cleanliness and upkeep of public areas and front office zones. Administrative Responsibilities Assist in the development and maintenance of the Front Office Departmental Operations Manual. Support the Director of Rooms with departmental meetings, communications, and in representing Rooms Division on the Executive Committee in their absence. Ensure accurate guest information and adherence to clean data standards. Financial Responsibilities Optimize room revenue and profitability through effective inventory management, yield strategies, and upselling programs. Control departmental expenses through resourceful scheduling, cross-training, and use of technology. Assist in the preparation of monthly forecasts and annual Rooms Division business plans. Comply with all financial policies related to cash handling, licensing, and reporting standards. People & Training Responsibilities Recruit, onboard, and develop high-performing Front Office team members using Hyatt’s competency-based recruitment model. Conduct regular performance reviews and support career development initiatives. Implement structured training programs in coordination with the Training Manager. Ensure all team members adhere to grooming standards, punctuality, and hotel policies. Cultivate a culture of innovation, recognition, and continuous improvement. Ensure team compliance with fire, safety, and security procedures. Other Duties Actively participate in training sessions and cross-departmental meetings. Maintain professional relationships with external partners including travel agencies and competitor hotels. Stay current with local legislation related to labor laws and hotel operations. Maintain high standards of personal appearance and conduct, embodying Hyatt's values. Perform any other duties as assigned by the Director of Rooms or Hotel Management. Qualifications Minimum 2–4 years of progressive experience in similar position. Proven leadership skills with a focus on guest service excellence. Strong understanding of financial and yield management practices. Excellent interpersonal, communication, and problem-solving skills. Proficient in hotel PMS (Opera or similar), Microsoft Office Suite, and reporting tools. Show more Show less

Organization- Andaz Delhi Summary Operational Supervising the daily tours and operations of proprietary security officers, managing the operations of contracted security personnel, and managing and directing the operations of augmenting security personnel engaged for special events on the premises. Drafting and implementing security directives, policies and procedures for the property, coordinating the implementation of security standards and operating procedures for the property. Handles investigation and reports all claims regarding thefts, accidents, injury, property damage, vandalism and trespassing from guests, visitors or hotel personnel with the assistance of local police if necessary. Also coordinates and conducts safety-related investigations for the property. Organizing and managing special projects, events and VIP visits at the property. Coaching and counselling security employees to reflect Hyatt service standards and procedures. Conducting Security training for security staff and Security Awareness training for employees at the property. Ensuring that all appropriate Emergency Plans are updated and regularly exercised, pursuant to city, country requirements and as directed by Hyatt Security Policy. Establishes operational procedures for activities such as fire prevention and fire fighting, traffic control, guarding and patrolling physical property, orienting and monitoring of personnel involved with classified information, and investigation of accidents and criminal acts. Records and strictly controls the issuance of all master keys and other keys within the hotel according to the established key policies and procedures and to report any discrepancy immediately to the Hotel Manager and Director of Finance. Representing the hotel in all security related matters to external stakeholders, such as Meeting and Event planners, VIP protection details, and government authorities vested with protective security and/or counter terrorism responsibilities. Being a member of the local Overseas Security Advisor Council (OSAC) Country Council. Reviews scheduled functions, group or VIP arrival events and discuss special instructions with all relevant departments. Conducts vulnerability assessments in conjunction with Heads of Department to identify potential risk issues and liability factors, proposing corrective measures where necessary. Maintaining the physical and technical security systems of the property; coordinating the development of, and for managing the implementation of, the Emergency and Crisis Response plans and protocols for the property. Organizing and directing specialized security support for the various meetings and events of the hotel. Managing and directing the supervisors of the Security Force (Guarding Operations) of the hotel. Ensuring that all appropriate Emergency Plans is updated and regularly exercised, pursuant to city, country requirements and as directed by Hyatt Security Policy. Administration Managing the Security Capital Expenditures and the annual operating budget for the Security department. Representing the hotel and conducting regular liaison with appropriate law enforcement, local fire, and other emergency response authorities. Serving as the Security Advisor to the General Manager and the hotel Executive Committee for all security related matters of the hotel. Ensuring the timely reporting and submission of all guest/employee incident reports. Monitoring the reports for all “Lost and Found” items. Prepares and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators. People Responsible for developing and managing the Security Awareness programs and security training for employees and security staff. Establishes with the Director Engineering and the Training Manager, an effective in-house training course on Security and Fire Prevention, and ensures that all new employees are briefed and/or trained in Fire Prevention/Fire Fighting procedures relevant to their position. Ensures the punctuality and appearance of all Security employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. Conducts annual Performance Development Discussions with Security employees, supports them in their professional development goals. Plans and implements effective orientation and general security training programmes for all Security employees in coordination with the Training Manager and Departmental Trainers. Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. Provides feedback on the results of the Employee Opinion Survey and ensure that the relevant changes are implemented. Other Duties Supervising the daily tours and operations of proprietary security officers, managing the operations of contracted security personnel, and managing and directing the operations of augmenting security personnel engaged for special events on the premises. Drafting and implementing security directives, policies and procedures for the property, coordinating the implementation of security standards and operating procedures for the property. Coaching and counselling security employees to reflect Hyatt service standards and procedures. Is knowledgeable in statutory legislation in employee and industrial relations. Maintaining strong, professional relationship with relevant representatives from competitor hotels, business partners and other organizations. Administering the Security Policies and Operational Standards for the hotel (as specified in the Security Policy Manual and Security Operations Manual), particularly those relating to fire, hygiene, health and safety. Qualifications Minimum 2+ years of experience in similar position. Ideally with a relevant degree or diploma in Hospitality or Tourism management. Excellent problem solving and interpersonal skills. Demonstrate a growth mindset. Coach, mentor & Empower T.E.A.M. Show more Show less

Organization- Andaz Delhi Summary Operational Assists to develop, monitor, and evaluate all event related objectives, strategies, marketing plan and action plans with Director of Events so as to achieve or surpass forecasted revenues. Systematically and efficiently calls on existing and potential clients within location and report findings and opportunities to the Director of Events. Pre-qualifies and targets major Companies and Government departments, utilizing Event database and develop appropriate and effective sales solicitation strategies to increase Hotel’s market share. Plans and makes Sales trips to Companies and Government departments which are our current and potential clienteles to explore into new Event business opportunities. Establishes strong contacts to source for information with regards to companies and government functions/events. Implements all Event sales action plans related to responsible areas as outlined in the Marketing plan. Carefully plans Sales Calls into defined objectives. Maintains a detailed knowledge of Hotel facilities, features and services. Meets and greets VIP guests upon arrival/departure. Implements the operational standards as per Hyatt International Operation Manuals, establishing the Hotel as the undisputed trendsetter in Event creativity. Works closely with the Executive Chef on creative suggestions and ideas. Reviews and constantly seeks Productivity level improvements of all employees through the process of “taking work out of the system” (when appropriate) and through streamlining of work process. Works closely with other Department Heads in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Ensures Sales employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. Financial Maximize employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Achieves the monthly and annual personal target and the Event Sales revenue. Assists with the preparation of the annual Marketing Business Plan ensuring Divisional Objectives fully address business objectives of the Hotel and needs of employees. Continuously seeks ways to maximize revenues and profits by cross selling and upselling other facilities and service. Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information. Marketing Ensures a high level of exposure for Hotel through direct sales solicitation, telephone contacts and written communications. Professionally conducts routine telemarketing activities to identify new business opportunities. Conducts regular Market Surveys and Competitor Research. Personnel Assists to oversee and assist in the recruitment and selection of all Event Sales employees; following hotel guidelines when recruiting and use a competency-based approach to select employees. Assists to oversee the punctuality and appearance of all Event Sales employees, making sure they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. Assists to conduct annual Performance Development Discussions and supports employees in their professional development goals. Plans and implements effective training programs, including all required Smart Selling Courses, for employees in coordination with the Training Manager and Departmental Trainers. Maximizes the effectiveness of every Event Sales employee by developing each individuals’ skills and abilities through the appropriate training, coaching, and/or mentoring. Encourages employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation. Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. Ensures all employees have a complete understanding of and adhere to employee rules and regulations. Ensures employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. Provides feedback on the results of the Employee Opinion Survey and ensures relevant changes are implemented. Assists to oversee the implementation and ongoing monitoring of Personal Business Plans for all Event Sales employees. Qualifications Minimum 2+ years of experience in similar position. Ideally with a relevant degree or diploma in Hospitality or Tourism management. Excellent problem solving and interpersonal skills. Demonstrate a growth mindset Coach, mentor & Empower T.E.A.M. Show more Show less

Organization- Andaz Delhi Summary Operational Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system. In the absence of the Director of Sales/ Sales Manager/ Sales Executive, responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed to the managers concern in a timely manner. Follows up sales leads whenever required or assigned by the Sales Managers/ Executives. Prepares, compiles and distributes the weekly/ monthly reports in a timely manner. Ensures the activities/events logbook is being accurately maintained. Assists in the compilation of Market Surveys and Competitor Researches report. Assists in the distributions of relevant hotel information to clients when required. Assists/participates in sales blitz. Maintains good relationship with the established clientele and provides all necessary assistance when required. Liaises and works closely with the related operation departments ensuring guests needs and expectation are being met. Prepares and ensures all Events Orders are distributed to concerned department on a timely manner. Assists the Sales Manager/ Executives to follow up on all matters in the absence of the Sales Manager/ Executives. Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual. Maintains a detailed knowledge of hotel facilities, features and services. Financial Achieves the monthly and annual personal target contributing to the Sales revenue. Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan. Marketing Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel. Be aware of community, business, political and social factors that may affect the hotel’s financial performance. Personnel Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. Administration Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times. Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel. Establishes an efficient trace File to ensure that all business booked is properly tracked. Assists in consolidating and preparing Sales report. Show more Show less

Organization- Andaz Delhi Summary Operational To generate leads, manage, coordinate and execute all wedding/social events acquisition activities of the hotel and to secure new and repeat business for the hotel. To create demand, explore new markets, liaise with B2B partners and direct customers. To be a one stop solution provider to the guest and ensure timely and seamless responses. To ensure effective communication between the guest and the wedding team at the hotel ( Chef, F&B operations and Front Office team). To achieve/exceed the objectives as outlined in the Annual Marketing and Business Plan pertaining to weddings. Travel to potential wedding related trade events to acquire prospective future business and relationship building. To assist the DOSM/DOE (based on size of the hotel) in maintaining accurate forecasting procedures to enable Operating Departments to adjust their operation and cost structure. To review the reports compiled by the Revenue Manager and discuss strategies, opportunities and threats with the Marketing taskforce (Director of Sales and Marketing, General Manager, Director of Food & Beverage, Director of Events and Director of Sales). To ensure that utilization of various technology and software e.g. Envision is maximized and that clean data is maintained at all times. To keep a track of market trends and share these with the core team in the hotel. To attend major social events to network and promote the Hotel and check competition for weddings. To maintain a robust database of wedding related partners (domestic and international) To review event files to ensure correct booking procedures, including group room and meeting program history, catering set up and themes, contractual agreements, etc. To ensure that all credit and collection procedures that have been established by the hotel are implemented following the established Credit Policies & Procedures. To ensure that all Sales contracts pertaining to weddings follow the established hotel policies and procedures and are based on sound commercial judgment. To focus on ease of doing business from a guest’s point of view from enquiry to post event stage. Ensuring the set Targets set of this segment is achieved on a quarterly/yearly basis for the entire social segment (small, mid-sized & large groups such as Anniversaries, Birthdays and pre and post wedding events) To create and execute an annual activity plan for the segment – encompassing database, sales solicitation, sales trips, trade shows, events, direct mail, EMC and Travel Planners relations etc. To identify, update andmanage auspicious dates calendar for the hotel To work with the revenue manager on booking guidelines and to manage the inventory for rooms and event spaces for auspicious dates To meet every guest for post event feedback To maintain create a communication plan to be in constant touch with guests who done events at the hotel - Customized Anniversary and Birthday Celebrations Cross sell all Hyatt Hotels Financial To assist the Director of Sales & Marketing / DOE / DOS in establishing an annual operating budget, which will form part of the hotel's annual business plan. To maintain complete and supported records of all sales agreements, contracts and quotes for the hotel pertaining to weddings as per Hyatt International Policies and Procedures. To closely work together with the Food & Beverage team on the catering product, costing and pricing based on the event requirements. Marketing To provide feedback to the DOSM/MarCom on the marketing activities and to re-evaluate programs on ongoing bases to achieve / exceed the objectives as outlined in the Annual Marketing and Business Plan. To provide feedback to the DOSM on sales strategies, opportunities and threats as well as post event comments. Personnel To assist in building an efficient team of employees handling weddings through multi skilling, multi tasking and flexible scheduling and by taking an active interest in their welfare and safety and development. To ensure that all employees provide courteous and professional service at all times while handling the guests. To ensure that employees have a complete understanding of and adhere to the Hotel's Employee Rules & Regulations To identify training needs for the team and develop an IDP in consultation with DOSM Administration To ensure to regularly update all Envision records of catering accounts. To ensure that all meetings are well planned, efficient and results oriented (internal and external wedding pre con). To keep and safeguard all contracts and financial documents. Qualifications Minimum 2+ years of experience in similar position. Ideally with a relevant degree or diploma in Hospitality or Tourism management. Excellent problem solving and interpersonal skills. Demonstrate a growth mindset. Coach, mentor & Empower T.E.A.M. Show more Show less

Organization- Andaz Delhi Summary Operational Ensures professional sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies. Carefully plans Sales Calls into defined objectives. Maintains a detailed knowledge of Hotel facilities, features and services. Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel. Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales. Pre-qualifies and targets prospects, utilising Delphi database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share. Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect. Meets and greets VIP guests upon arrival/ departure. Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities. Entertains and conducts hotel inspections to relevant representatives/ delegates whenever required. Establishes strong contacts to source for information in regard to planned and up coming functions/ events. Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy. Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process. Implements all sales action plans related to responsibility areas as outlined in the Marketing plan. Financial Achieves the monthly and annual personal target contributing to the Sales revenue. Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan. Marketing Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel. Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge. Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications. Personnel Ensures all associates maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. Assists in the recruitment and selection of Sales associates if required. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates. Assists to oversee the punctuality and appearance of Sales associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. Assists to conduct annual Performance Development Discussions with associates and to support them in their professional development goals. Assists to plan and implement effective training programmes for associates in coordination with the Training Manager and Departmental Trainers. Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. Supports the implementation of changes as a result of the Associate Opinion Survey. Administration Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times. Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel. Establishes an efficient trace file to ensure that all business booked is properly tracked. Submits Sales report to Director of Sales in a timely manner. Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation. Qualifications Minimum 2+ years of experience in similar position. Ideally with a relevant degree or diploma in Hospitality or Tourism management. Excellent problem solving and interpersonal skills. Demonstrate a growth mindset Coach, mentor & Empower T.E.A.M. Show more Show less

Organization- Andaz Delhi Resumo Qualificações Show more Show less

Organization- Andaz Delhi Summary Administration Assists in the implementation of the hotel’s Sales Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage, and all other revenue departments. Ensures Sales activities are aligned with the Corporate Marketing Strategy, and that the Hotel Actions have been implemented where appropriate. Represents Sales function in the absence of the Director of Sales. Assists in the preparation and update of the Departmental Operations Manuals. Ensures sales files and systems have correct booking procedures, including group room and meeting programme history, contractual agreements, room block analysis, credit and payment documents, etc. Attends regular departmental communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary. Customer Services Monitors that all hotel employees deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department. Ensures that Sales employees also provide excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Financial Maximizes employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Assists with the preparation of the annual sales plan. Assists in monthly sales report and reforecast. Assists in sales resources and funds, and control departmental costs. Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information. Marketing Assists all the sales strategy, tactics, and action implementations, complying with the Smart Selling approaches, in order to create a strong and disciplined sales team, and to achieve the sales goal. Monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure that the hotel’s marketing and sales remain competitive and at the cutting edge. Assists to manage all the key sales accounts and groups, evaluates them based on sales account analysis prepared by Marketing Manager – Strategy / Marketing Analyst, and makes strategy for pricing, inventory, and sales resource allocation. Actively participates in sales meetings, develops and adjusts sales account and pricing strategy. Ensures the best use of technology including Delphi or other sales and catering systems, and that data is clean. Coordinates and executes acquisition, developments, and sales retention. Conducts regular market surveys and research on competitors. Personnel Assists in the recruitment and selection of all Sales employees, following hotel guidelines when recruiting and using the competency-based approach to select employees. Ensures the punctuality and appearance of all Sales employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. Conducts annual Performance Development Discussions and supports employees in their professional development goals. Plans and implements effective training programmes, including all the required Smart Selling Courses, for employees in coordination with the Training Manager and Departmental Trainers. Maximises the effectiveness of every Sales employee by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. Encourages employees to be creative and innovative, challenging and recognizes them for their contribution to the success of the operation. Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. Ensures all employees have a complete understanding of and adheres to employee rules and regulations. Ensures employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. Supports the implementation of changes as a result of the Employee Opinion Survey. Assists in the implementation and ongoing monitoring of Personal Business Plans for all Sales employees. Ensures that other Sales employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. Qualifications Minimum 2+ years of experience in similar position. Ideally with a relevant degree or diploma in Hospitality or Tourism management. Excellent problem solving and interpersonal skills. Demonstrate a growth mindset. Coach, mentor & Empower T.E.A.M. Show more Show less

Organization- Andaz Delhi Summary Operational Generate sales through tele and connect. Preparing strategies to increase F & B sales and group gatherings at Andaz Delhi. (refer Business plan strategies based on sales) Understanding the requirements, sending quotation, negotiation if required and regular follow up to bring business on board.(active and passive calls, contracts enrollments etc.) Setting weekly, monthly target and ensure to attainment (target sheet) Building and maintaining strong relationships with key corporate decision makers. Targeting individuals and teams for HDC program and enrollments Responsible for Corporate and Travel Agent Food & Beverage Sales for the hotel.(fixed lunch series, packing order etc.) Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals. Identify new markets and business opportunities and increase sales. Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients. Able to provide quick and timely responses, immediate communication to the properties, develop professional long term business relationships.(24 HRS closure) Builds and strengthens relationships with existing and new customers to enable future bookings. Resident guest conversion for meals in outlets (long stay, guests availing food delivery) Sells product by establishing contact and developing relationships with prospects; recommending solutions. Maintains relationship with clients by providing support, information, and guidance. Researching and recommending new opportunities. Recommending profit and service improvements. Answers queries, offering advice and introducing new products. Organizing sales visits. Maintaining guest database. Financial Assists in managing the department as independent profit center. Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. People Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. Ensures to follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. Other Duties Exercises responsible supervisory behavior at all times and positively representing the hotel team and Hyatt International. Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety. Ensures high standards of personal presentation and grooming. Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel. Attends training sessions and meetings as and when required. Carries out any other reasonable duties and responsibilities as assigned. Qualifications Minimum 2+ years of experience in similar position. Ideally with a relevant degree or diploma in Hospitality or Tourism management. Excellent problem solving and interpersonal skills. Demonstrate a growth mindset. Coach, mentor & Empower T.E.A.M.

Organization- Andaz Delhi Summary Operational To generate leads, manage, coordinate and execute all wedding/social events acquisition activities of the hotel and to secure new and repeat business for the hotel. To create demand, explore new markets, liaise with B2B partners and direct customers. To be a one stop solution provider to the guest and ensure timely and seamless responses. To ensure effective communication between the guest and the wedding team at the hotel (Chef, F&B operations and Front Office team). To achieve/exceed the objectives as outlined in the Annual Marketing and Business Plan pertaining to weddings. Travel to potential wedding related trade events to acquire prospective future business and relationship building. To assist the DOSM/DOE (based on size of the hotel) in maintaining accurate forecasting procedures to enable Operating Departments to adjust their operation and cost structure. To review the reports compiled by the Revenue Manager and discuss strategies, opportunities and threats with the Marketing taskforce (Director of Sales and Marketing, General Manager, Director of Food & Beverage, Director of Events and Director of Sales). To ensure that utilization of various technology and software e.g. Envision is maximized and that clean data is maintained at all times. To keep a track of market trends and share these with the core team in the hotel. To attend major social events to network and promote the Hotel and check competition for weddings. To maintain a robust database of wedding related partners (domestic and international) To review event files to ensure correct booking procedures, including group room and meeting program history, catering set up and themes, contractual agreements, etc. To ensure that all credit and collection procedures that have been established by the hotel are implemented following the established Credit Policies & Procedures. To ensure that all Sales contracts pertaining to weddings follow the established hotel policies and procedures and are based on sound commercial judgment. To focus on ease of doing business from a guest’s point of view from enquiry to post event stage. Ensuring the set Targets set of this segment is achieved on a quarterly/yearly basis for the entire social segment (small, mid-sized & large groups such as Anniversaries, Birthdays and pre and post wedding events) To create and execute an annual activity plan for the segment – encompassing database, sales solicitation, sales trips, trade shows, events, direct mail, EMC and Travel Planners relations etc. To identify, update and manage auspicious dates calendar for the hotel To work with the revenue manager on booking guidelines and to manage the inventory for rooms and event spaces for auspicious dates To meet every guest for post event feedback To maintain create a communication plan to be in constant touch with guests who done events at the hotel - Customized Anniversary and Birthday Celebrations Cross sell all Hyatt Hotels Financial To assist the Director of Sales & Marketing / DOE / DOS in establishing an annual operating budget, which will form part of the hotel's annual business plan. To maintain complete and supported records of all sales agreements, contracts and quotes for the hotel pertaining to weddings as per Hyatt International Policies and Procedures. To closely work together with the Food & Beverage team on the catering product, costing and pricing based on the event requirements. Marketing To provide feedback to the DOSM/MarCom on the marketing activities and to re-evaluate programs on ongoing bases to achieve / exceed the objectives as outlined in the Annual Marketing and Business Plan. To provide feedback to the DOSM on sales strategies, opportunities and threats as well as post event comments. Personnel To assist in building an efficient team of employees handling weddings through multi skilling, multi tasking and flexible scheduling and by taking an active interest in their welfare and safety and development. To ensure that all employees provide courteous and professional service at all times while handling the guests. To ensure that employees have a complete understanding of and adhere to the Hotel's Employee Rules & Regulations To identify training needs for the team and develop an IDP in consultation with DOSM Administration To ensure to regularly update all Envision records of catering accounts. To ensure that all meetings are well planned, efficient and results oriented (internal and external wedding pre con). To keep and safeguard all contracts and financial documents. Qualifications Minimum 2+ years of experience in similar position. Ideally with a relevant degree or diploma in Hospitality or Tourism management. Excellent problem solving and interpersonal skills. Demonstrate a growth mindset. Coach, mentor & Empower T.E.A.M.

Organization- Andaz Delhi Summary Operational Ensures professional sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies. Carefully plans Sales Calls into defined objectives. Maintains a detailed knowledge of Hotel facilities, features and services. Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel. Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales. Pre-qualifies and targets prospects, utilising Delphi database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share. Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect. Meets and greets VIP guests upon arrival/ departure. Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities. Entertains and conducts hotel inspections to relevant representatives/ delegates whenever required. Establishes strong contacts to source for information in regard to planned and up coming functions/ events. Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy. Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process. Implements all sales action plans related to responsibility areas as outlined in the Marketing plan. Financial Achieves the monthly and annual personal target contributing to the Sales revenue. Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan. Marketing Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel. Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge. Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications. Personnel Ensures all associates maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. Assists in the recruitment and selection of Sales associates if required. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates. Assists to oversee the punctuality and appearance of Sales associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. Assists to conduct annual Performance Development Discussions with associates and to support them in their professional development goals. Assists to plan and implement effective training programmes for associates in coordination with the Training Manager and Departmental Trainers. Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. Supports the implementation of changes as a result of the Associate Opinion Survey. Administration Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times. Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel. Establishes an efficient trace file to ensure that all business booked is properly tracked. Submits Sales report to Director of Sales in a timely manner. Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation. Qualifications Minimum 2+ years of experience in similar position. Ideally with a relevant degree or diploma in Hospitality or Tourism management. Excellent problem solving and interpersonal skills. Demonstrate a growth mindset Coach, mentor & Empower T.E.A.M.

Organization- Andaz Delhi Summary Operational Assists to ensure that minimum brand standards have been implemented. Assists to ensure that all Touches of Hyatt and the Food and Beverage Top 20 are implemented. Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Assists to ensure that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. Assists to monitor service and food and beverage standards in the Outlet to take corrective actions where necessary. Frequently verifies that only fresh products are used in food and beverage preparation. Assists the Outlet Manager with creative suggestions and ideas. Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. Ensures that the outlet is kept clean and organised, both at the front as well as the back of house. Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to. Assists to ensure that all employees deliver the brand promise and provide exceptional guest service at all times. Assists to ensure that employees also provide excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Establishes a rapport with guests maintaining good customer relationships. Personally and frequently verifies that guests in the Outlet are receiving the best possible service. Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations. Administrative Assists to ensure that the Food and Beverage activities in the outlet are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. Assists to prepare and update the Departmental Operations Manuals. Conducts regular departmental communications briefing and meetings in the absence of the Outlet Manager. Financial Assists to maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Assists to improve productivity levels and prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. Assists to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise. Assists to achieve the monthly and annual personal target and the outlet’s revenue. Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. People Ensures the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. Assist to maximise the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. Assists to conduct annual Performance Development Discussions with employees and to support them in their professional development goals. Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings. Assists to plan and implement effective training programmes for employees in coordination with the Training Manager and Departmental Trainers. Assists to prepare and post the weekly work schedules. Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. Assists to feedback the results of the Employee Engagement Survey and ensure that the relevant changes are implemented. Assists to ensure that all employees deliver the brand promise and provide exceptional guest service at all times. Assists to ensure that employees also provide excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Establishes a rapport with guests maintaining good customer relationships. Personally and frequently verifies that guests in the Outlet are receiving the best possible service. Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations. Marketing Assists to prepare a yearly marketing plan which is the basis of the Food and Beverage Annual Marketing Plan. Advises the Outlet Manager of any Marketing and Public Relations opportunities to increase awareness and ultimately business. Other Duties Attends and contributes to all training sessions and meetings as required. Is knowledgeable in statutory legislation in employee and industrial relations. Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International. Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations. Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety. Ensures high standards of personal presentation and grooming. Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel. Carries out any other reasonable duties and responsibilities as assigned. Qualifications Minimum 2+ years of experience in similar position. Ideally with a relevant degree or diploma in Hospitality or Tourism management. Excellent problem solving and interpersonal skills. Demonstrate a growth mindset. Coach, mentor & Empower T.E.A.M.

Organization- Andaz Delhi Summary Administration Assists in the implementation of the hotel’s Marketing Communications Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage, and all other revenue generating departments. Ensures that Marketing Communications activities are aligned with the Corporate Marketing Strategy, and the Hotel Actions have been implemented where appropriate. Assists in the preparation and update of the Departmental Operations Manuals. Attends regular departmental marketing communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary. Customer Service Ensures that Marketing Communications employees provide excellent service to external customers, as well as internal customers in other departments. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily. Financial Maximizes employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Assists with establishing annual marketing communications budgets, including above the line advertising, public relations, sales promotions and publicity that will form part of the hotel’s business plan. Maintains complete records of all media and purchase agreements, contracts and quotes for the hotel. Assists in monthly re-forecasting. Assists in managing costs based on key performance indicators. Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information Marketing Establishes an annual and fully integrated communications program with measurable objectives, strategies and action steps. Assists in the preparation, utilization and update of an Annual Marketing Plan, broken down as necessary by division and/or department. Measures, interprets, prioritizes and evaluates the effectiveness of marketing communications activities through an ROI analysis and adjust as necessary. Develops and maintains active contacts with the press and key media people and evaluates all media solicitations and exposures. Monitors all current attitudes and public statements concerning the hotel in foreign and local media. Ensures adequate targeted publicity and coverage of the hotel’s positioning, promotional programs, corporate image building and other activities. Assesses advertising needs and opportunities for the hotel and obtains initial approval of local media campaign proposals from the Director of Marketing and General Manager. Ensures that all hotel advertising and collateral (local Food and Beverage, recruitment, etc.) are of consistent high standards, and that they comply with HI’s brand standards. Recommends and develops proposals and directs and implements below the line sales promotions, with external partners such as credit card companies, banks, department stores, airlines, etc. to support the advertising and sales campaigns. Closely works with Marketing Manager – Strategy / Marketing Analyst to maximize use of the targeted market information including customer profile, behavior, and yield for the planning and evaluation of marketing communications. Operational Closely works together with other departments to assess and support their internal and external communications needs. Establishes and maintains the hotel library and photographic image filing Continuously updates press kits. Develops good community contacts among government, businesses, associations, etc. and represents the hotel at public functions. Supports ad-hoc events and or projects in the community. Maintains a perpetual analysis of competitor’s marketing and communication activities in the local market. Assists the Director of Sales and Marketing by maintaining accurate records of up to date marketing expenditures, future commitments and remaining budget for the year. Serves as the Webmaster for hotel’s Webpage and Internet related exposure and advertising. Be aware of community, business, political and social factors that may affect the hotel’s financial performance. Ensures that other Marketing Communications employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. Personnel Assists in the recruitment and selection of all Marketing Communications employees.Follows hotel guidelines when recruiting and use a competency-based approach to select employees. Ensures the punctuality and appearance of all Marketing Communications employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. Conducts annual Performance Development Discussions and supports Marketing Communications employees in their professional development goals. Plans and implements effective training programs for Marketing Communications employees in coordination with the Training Manager and Departmental Trainers. Maximizes the effectiveness of every Marketing Communications employee by developing each individuals’ skills and abilities through the appropriate training, coaching, and/or mentoring. Encourages employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation. Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. Ensures Marketing Communications employees have a complete understanding of and adhere to employee rules and regulations. Ensures Marketing Communications employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. Supports the implementation of changes as a result of the Employee Opinion Survey. Takes an active involvement in the welfare, safety, development and well-being of employees by providing advice, counselling and truthful, diplomatic feedback. Other Duties I s knowledgeable in statutory legislation in employee and industrial relations. Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health and safety. Ensures high standards of personal presentation and grooming. Maintains strong, professional relationship with the relevant representatives from business partners and other organizations. Responds to changes in the Marketing Communications function as dictated by the industry, company and hotel. Attends training sessions and meetings as and when required. Carries out any other reasonable duties and responsibilities as assigned. Qualifications Minimum 4 to 5 years of experience in similar position. Ideally with a relevant degree or diploma in Hospitality or Tourism management. Excellent problem solving and interpersonal skills. Demonstrate a growth mindset. Coach, mentor & Empower T.E.A.M.