Assistant Manager Human Resources

Key Responsibilities

1. Recruitment & Talent Acquisition

• Manage end-to-end hiring for academic, administrative, and managerial roles.
• Build a talent pipeline to support expansion in multiple cities.
• Conduct interviews, coordinate with departmental heads, and finalize offers.

2. Onboarding & Training

• Design and implement structured onboarding processes for new hires and franchise partners.
• Coordinate with the Academic & IT teams to ensure smooth training for teachers and center staff.
• Develop training programs to enhance employee skills, especially in early childhood education and operations.

3. Employee Engagement & Relations

• Foster a positive work environment that aligns with Makoons’ vision and values.
• Handle employee grievances, conflict resolution, and performance counseling.
• Organize engagement activities and recognition programs for motivation and retention.

4. Performance Management

• Implement appraisal systems to evaluate employee performance.
• Work closely with management to set KPIs for academic and non-academic staff.
• Provide feedback and development plans to employees.

5. Policy & Compliance

• Develop and update HR policies in line with labor laws and industry standards.
• Ensure compliance with statutory requirements (PF, ESI, gratuity, etc.).
• Maintain employee records and HRMIS.

6. Franchise & Academic HR Support

• Partner with franchise owners to support staffing and HR-related processes.
• Coordinate with Academic Managers to ensure quality hiring of teachers and academic staff across centers.

7. Strategic HR Initiatives

• Support employer branding initiatives to position Makoons as an employer of choice.
• Provide inputs to management on organizational design and workforce planning.
• Drive digital HR solutions for smoother operations (e.g., HRMS, automated attendance).

Qualifications & Skills

• MBA/PGDM in Human Resources or related field.
• 5–8 years of HR experience (preferably in education, retail, or service sectors).
• Strong knowledge of recruitment, compliance, and employee engagement.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced, multi-location environment.