Assistant Manager

Job Description

Job Discerption- Should have experience in Lloyd’s/London Market Insurance. Expertise in bordereaux management systems Knowledge of insurance regulations and compliance standards. Match bordereaux entries against policy and accounting records to ensure accuracy. Investigate and correct mismatches between bordereaux data and company records. F&A (Insurance) Cash application/Credit Control background is essential. Verify that bordereaux comply with regulatory standards and company policies. Generate daily, weekly, or monthly reports summarizing bordereaux processing results. Good working knowledge of Microsoft Excel Ensure that the guidelines are followed as per standard procedures. Communicate regularly with brokers, coverholders, and internal teams to ensure seamless bordereaux processing. Candidate should have analytical & Reconciliation skills. Propose or implement automation tools to improve efficiency in data handling. Open to feedback. Quality monitoring & review of accounts Allocation of accounts as per the guidelines Ensure timely closure of accounts. Ensure that the quality of the transactions is in compliance with predefined parameters. Ensure adherence to Company Policies and Procedures Ensure fair methods are used to collect outstanding balance on the account. Focus on Customer Satisfaction, rapport building, effective communication, and timely resolution of Customer concerns. Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors) Technical Skills - Good Computer navigation skills, keyboarding skills Proficient in MS office – specially Excel Process Specific Skills - Possesses necessary knowledge of business concepts to effectively perform the job. Effective negotiation skills Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others. Commits to achieving specific objectives and takes ownership for accomplishing them. Effectively balances quality, customer service and productivity standards. Work towards resolution of disputes Soft Skills - Self-discipline Result orientation Adaptability Presentation skills Feedback skills Goal oriented Excellent written and verbal communication skills Listening and comprehension skills Questioning and Reasoning Skills Customer Service focus and telephone etiquette Ability to multitask, prioritize and manage daily work activities.