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2.0 - 3.0 years
0 Lacs
gurgaon
On-site
Position Overview: As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment. Position Details: Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst Status: Full Time Hours: Rotational Shifts Department: Credit Card Operations Rate of Pay: Competitive salary based on experience and qualifications Key Responsibilities: Alert Review and Investigation: o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP). o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT). o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines. Data Analysis and Reporting: o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations. o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately. Compliance and Risk Management: o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies. o Collaborate with other departments to address and mitigate identified risks. Qualifications and Requirements: Educational Background: o Bachelor's degree in Finance, Business Administration, or a related field preferred. Experience: o 2-3 years of experience in AML operations or related fields. o 1-2 years of customer service experience is an asset. Skills and Competencies: o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA). o Demonstrated analytical and problem-solving skills. o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint). o Strong keyboarding skills and working knowledge of PCs. o Ability to work efficiently within time constraints and manage multiple tasks simultaneously. o High level of accuracy and attention to detail. Additional Information: This role requires rotational shifts, which may include evenings, weekends, and holidays. The position offers opportunities for professional growth and development within the Credit Card Operations department.
Posted 13 hours ago
2.0 - 3.0 years
0 Lacs
gurgaon, haryana, india
On-site
Position Overview: As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customer’s creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card Operations. Position Details: Position: Credit Analyst Status: Full Time – Work from Office Hours: Monday – Friday, 9:00am – 8:00pm IST Department: President’s Choice Financial Rate of Pay: Competitive salary based on experience and qualifications Key Responsibilities: Fraud and Credit Risk Review: Review new applications for fraud and credit risk, making outbound calls for fraud and employment verification. Analyze conversations with applicants in real-time to assess potential fraud risk. Document and approve requirements based on analysis of credit policies. Credit Management: Administer and control credit terms and limits. Perform credit limit reviews, reinstatements, and account maintenance. Assess creditworthiness of prospective customers, approving, recommending, and negotiating credit terms and limits appropriate to the customer’s requirements and ability. Customer Interaction: Communicate directly with applicants, adhering to brand standards. Liaise effectively with other areas impacting the Credit Department. Provide exceptional customer service while maintaining high efficiency and accuracy in data analysis and report tracking. Compliance and Reporting: Maintain/exceed established standards and targets, adhering to all credit policies, procedures, and guidelines to mitigate risk. Ensure high levels of accuracy in report maintenance and tracking. Qualifications and Requirements: Educational Background: Bachelor's degree in Finance, Business Administration, or a related field preferred. Experience: Previous experience reviewing and approving credit is an asset. Minimum of 2-3 year of customer service experience. Credit card experience required; credit and fraud experience is an asset. Skills and Competencies: Strong communication skills with an excellent command of English (French is an asset) and a professional telephone manner. Demonstrated analytical and judgment skills required in dealing with moderately complex procedures and situations. Ability to communicate tactfully with various levels of business management in a professional manner. Strong organizational and time management skills with the ability to prioritize and manage a heavy workload. Demonstrated ability to implement change efforts. Highly motivated with the ability to work independently in a fast-paced team environment. Knowledge of PCs and strong keyboarding skills. Proficiency in MS Word, Excel, and Outlook is an asset. TSYS/ADM system knowledge is an asset. Flexibility and willingness to work overtime as required. Additional Information: This role requires rotational shifts, which may include evenings, weekends, and holidays. The position offers opportunities for professional growth and development within the Credit Card Operations department.
Posted 13 hours ago
0 years
0 Lacs
bangalore urban, karnataka, india
On-site
E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients. Research Engineer DEPARTMENT: Research and Development BUSINESS UNIT: Corporate REPORTS TO: Head of AI DIRECT REPORTS: No Position Overview The Research Engineer plays an important role to develop models and prototypes in areas such as Artificial Intelligence, Machine Learning, Optimization, and various mathematical algorithms to solve supply chain problems and confirm the value and potential business value quantification. RESPONSIBILITES: Assist senior team members for defining and prototyping mathematical, optimization, machine learning models for select supply chain problems. Build proof of concepts based on the guidance from senior team members Study and keep current on supply chain, mathematical and industrial research related to supply chain Help Product Managers with analysis of functionality requirements and suggest mathematical models to represent them. Develop new algorithms for the products. Write product specifications for development team for incorporating algorithms and mathematical models into products for general availability. Other tasks and activities as assigned. QUALIFICATIONS AND EXPERIENCE: S./Ph.D. degree in a mathematical/statistical, computer science, and/or operations research. Solid optimization (e.g., linear programming), machine learning, mathematical and statistical foundation. Must have computer programing experience. Proven problem-solving, critical thinking, negotiation, and decision-making skills. Excellent interpersonal and communication skills. PHYSICAL REQUIREMENTS: General office environment and responsibilities requiring: Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday. Placing and receiving phone calls May require travel as needed. E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. E2open participates in the E-verify program in certain locations, as required by law. E2open does not accept unsolicited referrals or resumes from any source other than directly from candidates or preferred vendors. We will not consider unsolicited referrals.
Posted 15 hours ago
3.0 years
0 Lacs
pune, maharashtra, india
Remote
Entity: Finance Job Family Group: Business Support Group Job Description: The Billing Specialist complete standard, sophisticated and customized billing programs that are consistent with marketing and sales offers and customer contractual agreements. This role provides direct customer contact in order to define customer invoice requirements and resolve disputes. The Billing Specialist is to be a resource for billing and invoicing: supporting the invoicing process, customer credit integrity testing, customer portal monitoring, and invoicing and delivery of document scanning. Key Accountabilities Develop a deep understanding of the various types of Lubricants billing processes within various customer channels of trade, unique customer requirements, and other sales and marketing offers Resolve billing disputes accurately and within prescribed service level targets Ready to work on email, chats and call to address customer queries Collaborate with various Lubricants functions such as Sales, Customer Support, Supply Chain, Pricing, Finance and Tax to gather information to ensure transactional accuracy Apply Root Cause Investigation methodology for all billing errors to drive continuous improvement Participate in Root Cause Investigation team that applies a data driven approach to identify specific problems to drive prevention opportunities Work closely with the Accounts Receivable team to ensure that billing defects are resolved in a timely manner that results in prompt collections ability Work closely with the Order Fulfillment team to assist in Order to Cash workflow Serves as customer advocate by understanding customer requirements and expectations, and acts as liaison between the customer and business representatives including credit, marketing, supply chain, technical support, product management and sales Maintain close contact with the customers to assess their requirements and handle the entire customer experience, including but not limited to: customer master information and detailed customer profiles, pricing/quote inquiries, dispute resolution, product information requests, invoicing, material returns and resolution of customer complaints Monitor distributors’ open order report to ensure adherence to BP policies and procedures on timely delivery and order confirmation; review and correct billings and credit processes as necessary Spearhead the troubleshooting for incorrect distributor crediting process issues related to platform, advance pricing, address book, payables, warehouse or receivables Assist in training distributors on use of financial tools Request and follow up on confirmation of delivery documentation when requested by distributors Key Challenges Highlight the critical challenges faced in delivering the role in the context of the accountabilities highlighted in section 3 above. Complete work within prescribed service level agreement timelines and accurately book end to end cost to serve utilization in a CRM system Understanding of unique billing requests from a system, processing and cross functional perspective Understanding of order to cash end to end processes that enables appropriate financial decisions that impact BP or Customers Essential Education And Experience High School Diploma or equivalent experience or GED Minimum of 3 years of Billing Support or Back Office Customer Service experience in order to cash processes such as master data, contract pricing, billing, tax, accounts receivable, etc. 2 years’ experience using service center tools; CRM, SAP or JDE. Proficient PC skills (Microsoft Outlook & Excel, IRAS/Crosslink) including strong keyboarding skills Customer Service oriented – outstanding communication and people skills; energetic and enthusiastic; takes initiative to effectively anticipate the needs, handle the issues and resolve the problems of internal and external customers and clients; views complaints as opportunities; acts as a customer advocate establishing relationships and long-term mutual benefit Performance oriented – proactive self-starter biased to do things before being asked; attention to detail and excellent organization skills; creative insight into problem-solving; able to multi-task, manage time and balance multiple priorities Team oriented – actively promote a collaborative/positive team spirit and respect the diverse contributions of teams, partners and networks; create and build value for the company and its collaborators Key Competencies Process and quality improvement driven Confirmed capability with data management and control principles Excellent communication skills-both verbal and written Strong time-management and task prioritization skills Proficient in Microsoft Word, Excel, PowerPoint and Outlook Diligent with proven track record for accuracy Desirable Criteria Bachelor’s degree or equivalent experience in Business or Related field Understanding of all internal Order to Cash business process and programs that support the Sales process Ability to handle multiple priorities and take direction from many sources; flexibility and adaptability to change We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement No travel is expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer-Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Posted 1 day ago
0 years
0 Lacs
coimbatore, tamil nadu, india
On-site
Responsibilities: Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support. Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner. In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system. Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry. Adhere to established escalation procedures when mitigating complaints/escalations on the first contact. Remain current on program information and business initiatives, as well as corporate products and processes. Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions. Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures. Accurately complete appropriate documentation for each transaction. End each call by completing all required activity in order to fulfill customer requests. Requirements: Excellent communication skills, both verbal and written. Fluent in English Demonstrated analytical and problem-solving skills. Demonstrated ability to work within time constraints. Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%). Positive attitude and demonstrated ability to perform in a team-based environment. Professional and pleasant telephone manner. Must have flexibility and willingness to work rotational shifts, including overnights and weekends. Experience working in a call center environment specifically in a customer service role. Previous Financial Services experience would be considered an asset.
Posted 1 day ago
2.0 - 3.0 years
0 Lacs
gurgaon, haryana, india
On-site
Position Overview: As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment. Position Details: Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst Status: Full Time Hours: Rotational Shifts Department: Credit Card Operations Rate of Pay: Competitive salary based on experience and qualifications Key Responsibilities: Alert Review and Investigation: Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP). Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT). Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines. Data Analysis and Reporting: Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations. Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately. Compliance and Risk Management: Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies. Collaborate with other departments to address and mitigate identified risks. Qualifications and Requirements: Educational Background: Bachelor's degree in Finance, Business Administration, or a related field preferred. Experience: 2-3 years of experience in AML operations or related fields. 1-2 years of customer service experience is an asset. Skills and Competencies: Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA). Demonstrated analytical and problem-solving skills. Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint). Strong keyboarding skills and working knowledge of PCs. Ability to work efficiently within time constraints and manage multiple tasks simultaneously. High level of accuracy and attention to detail. Additional Information: This role requires rotational shifts, which may include evenings, weekends, and holidays. The position offers opportunities for professional growth and development within the Credit Card Operations department.
Posted 1 day ago
2.0 - 3.0 years
0 Lacs
gurgaon, haryana, india
On-site
Position Overview: As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customer’s creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card Operations. Position Details: Position: Credit Analyst Status: Full Time – Work from Office Hours: Monday – Friday, 9:00am – 8:00pm IST Department: President’s Choice Financial Rate of Pay: Competitive salary based on experience and qualifications Key Responsibilities: Fraud and Credit Risk Review: Review new applications for fraud and credit risk, making outbound calls for fraud and employment verification. Analyze conversations with applicants in real-time to assess potential fraud risk. Document and approve requirements based on analysis of credit policies. Credit Management: Administer and control credit terms and limits. Perform credit limit reviews, reinstatements, and account maintenance. Assess creditworthiness of prospective customers, approving, recommending, and negotiating credit terms and limits appropriate to the customer’s requirements and ability. Customer Interaction: Communicate directly with applicants, adhering to brand standards. Liaise effectively with other areas impacting the Credit Department. Provide exceptional customer service while maintaining high efficiency and accuracy in data analysis and report tracking. Compliance and Reporting: Maintain/exceed established standards and targets, adhering to all credit policies, procedures, and guidelines to mitigate risk. Ensure high levels of accuracy in report maintenance and tracking. Qualifications and Requirements: Educational Background: Bachelor's degree in Finance, Business Administration, or a related field preferred. Experience: Previous experience reviewing and approving credit is an asset. Minimum of 2-3 year of customer service experience. Credit card experience required; credit and fraud experience is an asset. Skills and Competencies: Strong communication skills with an excellent command of English (French is an asset) and a professional telephone manner. Demonstrated analytical and judgment skills required in dealing with moderately complex procedures and situations. Ability to communicate tactfully with various levels of business management in a professional manner. Strong organizational and time management skills with the ability to prioritize and manage a heavy workload. Demonstrated ability to implement change efforts. Highly motivated with the ability to work independently in a fast-paced team environment. Knowledge of PCs and strong keyboarding skills. Proficiency in MS Word, Excel, and Outlook is an asset. TSYS/ADM system knowledge is an asset. Flexibility and willingness to work overtime as required. Additional Information: This role requires rotational shifts, which may include evenings, weekends, and holidays. The position offers opportunities for professional growth and development within the Credit Card Operations department.
Posted 1 day ago
2.0 - 3.0 years
0 Lacs
gurgaon, haryana, india
On-site
Position Overview: As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment. Position Details: Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst Status: Full Time Hours: Rotational Shifts Department: Credit Card Operations Rate of Pay: Competitive salary based on experience and qualifications Key Responsibilities: Alert Review and Investigation: Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP). Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT). Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines. Data Analysis and Reporting: Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations. Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately. Compliance and Risk Management: Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies. Collaborate with other departments to address and mitigate identified risks. Qualifications and Requirements: Educational Background: Bachelor's degree in Finance, Business Administration, or a related field preferred. Experience: 2-3 years of experience in AML operations or related fields. 1-2 years of customer service experience is an asset. Skills and Competencies: Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA). Demonstrated analytical and problem-solving skills. Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint). Strong keyboarding skills and working knowledge of PCs. Ability to work efficiently within time constraints and manage multiple tasks simultaneously. High level of accuracy and attention to detail. Additional Information: This role requires rotational shifts, which may include evenings, weekends, and holidays. The position offers opportunities for professional growth and development within the Credit Card Operations department.
Posted 1 day ago
2.0 years
0 Lacs
noida, uttar pradesh, india
On-site
Good knowledge of Collections & Cash Apps Minimum 2 years of experience in an insurance process or similar industry Skilled in Legacy debt and Cash research methodologies Credit management and learning to work on custom ERP systems Good decision making skill Effectively balances quality, customer service and productivity standards Ability to prioritize & multi-task Exhibits meticulous attention to detail Excellent problem solving & analytical skills Good Computer navigation skills, keyboarding skills Proficient in MS office Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors) Self-discipline Result orientation Adaptability Presentation skills Goal oriented
Posted 4 days ago
0.0 - 2.0 years
0 Lacs
mumbai metropolitan region
On-site
Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future. Responsibilities Job Description You will make sure our sports calendars are up to date: When does the next season of the Indian Super League start? When will the teams participating in the Ice Hockey World Cup announce their rosters? You are responsible for entering the correct league structures in our database. How do the play-offs work? Which teams will relegate from the league at the end of the season? You will ensure that club information is accurate at the start of the season. Have there been any changes to the name of the team or the venue they are playing in? Are all the logos still up-to-date? You will use our smart matching tools to process match schedules and team rosters. You will help coordinate daily checks on match schedules, results and standings. You will run quality checks on both competition-level and player-level data. You will help coordinate projects to expand our database of historical results. Qualifications REQUIREMENTS & QUALIFICATIONS: Experience: 0-2 years in a high-volume operational setting. Key Skills: Proven ability to thrive with detail driven data and meet tight deadlines. Bonus: Experience with client interaction is a significant plus. A quality-focused individual with a high level of attention to detail. Able to work in a self-directed and fast-paced environment. Ready to work in a 24/7 operation, including evening / night and weekend shifts. An inquisitive and learning attitude, combined with intellectual curiosity, fuels a strong problem-solving approach. Logical thought process. You have excellent verbal and written communication skills in English. You have excellent computing and keyboarding skills. While you will become an expert in our specialized data entry applications, we do expect the basics to be in good shape. Good knowledge of Excel and Google Sheets is a bonus. Additional Information Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
Posted 5 days ago
0 years
0 Lacs
mumbai metropolitan region
On-site
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged. Qualifications Our most successful candidates will have: High school diploma or GED Demonstrated ability to perform at a high level, to support our high volume of inbound calls Excellent verbal and written communication skills; proficient reading skills required Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required Prior customer service experience preferred
Posted 6 days ago
3.0 years
0 Lacs
mumbai, maharashtra, india
On-site
Company profile : Indevia Accounting Pvt Ltd, a subsidiary of Indevia Accounting Inc. is a rapidly growing accounting firm based in Mumbai. The company is an “accounting firm of the future”, using Robotic Process Automation and Lean Six Sigma principles to improve quality, streamline processes and increase productivity. The focus is on providing timely, accurate, and meaningful accounting to franchisees and franchisors, with a specialty in the U.S. Quick Service Restaurant (QSR) industry. We are currently seeking a select few individuals to join us in leadership positions. If you take initiative, enjoy an entrepreneurial culture, are a team-builder, and always look for ways to make a process better, we might be the perfect place for you. We value motivation, curiosity, communication, new ideas, and respect in the workplace. You must be highly technically proficient, speak and write English, be computer literate in accounting software (knowledge of other programs such as Excel, Word, Outlook desired, QuickBooks a plus), have good keyboarding discipline, have a proven high learning curve as evidenced by educational background (minimum BCom; MCom, MBA a plus), job track record and/or references, and pass a background investigation. Scouting for Sr. Accounts Officer Job Summary: To handle client escalations, manage the end-to-end accounting for clients,train staff, and complete other duties as may be assigned Gaining a detailed understanding of Indevia’s systems (QuickBooks, R365, RPA, Zoho, Profitkeeper, etc.) and leading ad-hoc projects related to streamlining processes Developing and maintaining data visualizations to supplement current reporting provided to Superiors and Senior Operations Managers Candidate profile: Bachelor's degree in accounting/finance, with 3+ years of progressively responsible experience and a strong interest in accounting concepts Knowledge of accounting principles and practices, analysis and reporting of financial data Has a thorough understanding of the Finance domain, GL Processing, Accounting, Accounts Payable/Receivable, P/L, Balance sheet, and other relevant financial concepts Strong written and oral interpersonal communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external stakeholders Demonstrate effective organizational skills, including the ability to prioritize and manage multiple tasks and deadlines effectively Preferable: Experience in US Accounting from the QSR Industry Location: Candidates from Mumbai ONLY If this sounds like you, write to us at HRteam@indevia.com and leave your contact information. We're delighted to offer you the insights you're looking for about Indevia. For additional information, please visit www.indevia.com We are an Equal Opportunity Employer with no discrimination as to gender, religion, caste, creed, disability, or national origin. Start your journey with us.
Posted 6 days ago
3.0 years
0 Lacs
lephripada, odisha, india
On-site
We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice. Job Details Job Summary: Function as TEG product line Clinical Advisor to the customer and effectively drive utilization and expansion of TEG product line at existing customer sites within defined territory. Support ongoing account management sales process through clinical education and ongoing case support in all existing and potential areas of operation and clinical utilization within the customer site. Grow sales in existing accounts (organic growth) and support new accounts (go-lives) with a growth mindset. Essential Duties Territory management for existing TEG customer base. Increase product usage at existing accounts and expand customer base through clinical education of new users and generate revenue growth. Ensure customers are able to independently, safely and efficiently operate TEG equipment, software, and related disposables as well as interpret the TEG results in the many applications of use. Train new and existing customers on all product and clinical aspects of TEG line. Provide summary of training sessions and ensure follow up as needed through onsite support in the many areas of operation and application such as lab, critical care, and OR. Provide clinical expertise to help ensure that our TEG product line reaches standard of care levels within the account, leveraging our CRM tool and market data. Help drive and expand existing business to include broadening application of our TEG within the account, achieving assigned sales AOP annually, by ensuring all applicable TEG assays and most updated software versions are being utilized to maximum effectiveness. This is achieved by developing new relationships with clinicians, further cultivation of existing relationships, didactic education provision and grand rounds presentations, case support, taking calls from the end users, and hosting market development events. Visit assigned hospital accounts, identify and train clinical champions and establish relationships with key decision makers. Provision of dedicated onsite support for new TEG customers “going live” with the technology or additional assays inclusive of all affected shifts and areas of use case support and training inclusive of after-hours support. Resolve technical, operational, and clinical customer concerns through accurate and timely investigation and partner with cross-functional team members to develop solutions. Increase professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies and conferences. Provide history by maintaining records within CRM tool on area of responsibility and customers in that area. Support VAD/ECMO customers, Trauma, CV, High Risk Obstetrics, Liver transplant, Vascular, and all Critical Care clinicians in their use of TEG. Assist customers in tailoring their products training materials and needs. Understand competition and competitive landscape in existing territory, and convert to TEG business in existing accounts. Work closely with Account Manager in overlapping market to target key accounts for expansion and forecast revenue increase during quarterly business planning and monthly cadence calls with management. Provide tradeshow support, both regionally and nationally. Drive demand for device and software upgrades as well as add on devices. Work closely with Account Manager and Implementation team during laboratory installation, validation, and verification process including assistance with training, competency, SOP and IQCP development, normal donor sourcing, logistics support for TEG program, and ordering/interfacing needs. Prospect and develop multi-level relationships (including C-level) within defined territory. Participate in product development market needs and/or quality investigative needs and launches while providing feedback to sales, marketing and R&D Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, training and developing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications Education Bachelors of Arts or Science (Required) Masters of Arts or Science or Business Administration (Preferred) Experience 3+ years Industry or clinically related experience, preferably in complex medical devices and/or critical care environment Skills Demonstrated written communication skills Strong verbal communication and listening skills Ability to convince and proven experience in driving products adoption. Effective interpersonal skills, Comfortable in interacting with clinicians at a high level and with a flair for developing customer relationships. Strong Project management skills and solid organization skills Knowledge of hemostasis management required Strong technical/clinical aptitude to understand, train customers and users on products (including running the TEG® Analyzer, understanding application of results and manipulating the software). Physical Demands Sitting; remaining in a seated position Standing; walking; reaching with hands and arms; and stooping, kneeling, crouching, or crawling. Lifting/moving up to 10 pounds. Keyboarding; entering text or data into a computer or other machine by means of a keyboard. Exposure to blood Travel Expectations Regular Domestic: 25-50% EEO Policy Statement
Posted 1 week ago
2.0 - 3.0 years
2 - 3 Lacs
gurgaon
On-site
Position Overview: As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment. Position Details: Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst Status: Full Time Hours: Rotational Shifts Department: Credit Card Operations Rate of Pay: Competitive salary based on experience and qualifications Key Responsibilities: Alert Review and Investigation: o Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP). o Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT). o Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines. Data Analysis and Reporting: o Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations. o Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately. Compliance and Risk Management: o Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies. o Collaborate with other departments to address and mitigate identified risks. Qualifications and Requirements: Educational Background: o Bachelor's degree in Finance, Business Administration, or a related field preferred. Experience: o 2-3 years of experience in AML operations or related fields. o 1-2 years of customer service experience is an asset. Skills and Competencies: o Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA). o Demonstrated analytical and problem-solving skills. o Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint). o Strong keyboarding skills and working knowledge of PCs. o Ability to work efficiently within time constraints and manage multiple tasks simultaneously. o High level of accuracy and attention to detail. Additional Information: This role requires rotational shifts, which may include evenings, weekends, and holidays. The position offers opportunities for professional growth and development within the Credit Card Operations department.
Posted 1 week ago
5.0 - 10.0 years
0 Lacs
maharashtra
On-site
The company GHY is an international customs broker and trade services group aimed at assisting importers and exporters in conducting transactions in global markets. Established in 1901, GHY is among the oldest brokerage firms in Canada with offices in various locations including Toronto, Emerson, Winnipeg, Calgary, Vancouver, North Dakota, Washington, and South Carolina. GHY prioritizes sustainable corporate growth, excellent client service, and opportunities for its associates. The company culture is centered around CARE, emphasizing the importance of relationships in all aspects of their operations. Working at GHY comes with numerous benefits such as a strong emphasis on Work-Life Balance including a banked time program, paid volunteer days, social committee activities, and cultural surveys. Employees can expect Fair Compensation through scheduled salary assessments, salary scales, a 401k program, and Profit Sharing/Bonuses. Additionally, GHY offers Excellent Benefits including subsidized health, dental, short and long-term disability coverage, AD&D, HCSA, EAP, and critical illness support. Professional Development opportunities are also provided, encompassing employee development, internal and external training, leadership development, as well as career planning and advancement initiatives. GHY International is currently seeking an experienced Customs Rater to join their team as a Trade Specialist at their Head Office in Winnipeg, MB. The ideal candidate will possess a solid background in customs brokerage and goods classification, along with experience in client care and team leadership. Effective communication skills and the ability to collaborate within a team environment to ensure quality and efficiency are essential. The role involves accurately classifying goods according to the Customs Tariff, conducting post-release audits for large shipment volumes, and mentoring team members through the release and post-release processes. Key responsibilities of the Trade Specialist role include maintaining a comprehensive understanding of pre-release and post-release processes, database maintenance, classifying goods based on the Customs Tariff, researching and applying PGA data, managing FTA applications, auditing files, resolving client issues, assisting with tariff and duty rate inquiries, and supporting Managers in client meetings. The Trade Specialist is also responsible for onboarding new clients, creating and maintaining SOPs, analyzing penalties and write-offs, processing releases for various shipments, preparing PGA forms, monitoring alerts, and performing other assigned duties. To excel in this role, candidates should possess advanced knowledge of tariff classification, Quality Control processes, Canadian customs regulations, PGAs, and excellent multitasking abilities. Strong communication skills, proficiency in mathematics, attention to detail, organizational skills, problem-solving abilities, self-motivation, and proficiency in Outlook, Word, and Excel are also required. Experience with ITMR4 is considered an asset. The ideal candidate should have completed Grade 12 education, hold a CCS Designation, with a CTCS Designation being an asset. A minimum of 5-10 years of progressive career experience in customs brokerage is required, and bilingual French/English speakers are preferred. GHY is an equal opportunity employer committed to providing an inclusive and accessible environment for all. Accommodations can be requested by applicants throughout the recruitment and employment process. All employment decisions are made based on qualifications, merit, and business needs. While GHY appreciates all interest shown, only shortlisted candidates will be contacted for an interview.,
Posted 1 week ago
2.0 - 3.0 years
0 Lacs
gurgaon, haryana, india
On-site
Position Overview: As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment. Position Details: Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst Status: Full Time Hours: Rotational Shifts Department: Credit Card Operations Rate of Pay: Competitive salary based on experience and qualifications Key Responsibilities: Alert Review and Investigation: Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP). Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT). Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines. Data Analysis and Reporting: Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations. Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately. Compliance and Risk Management: Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies. Collaborate with other departments to address and mitigate identified risks. Qualifications and Requirements: Educational Background: Bachelor's degree in Finance, Business Administration, or a related field preferred. Experience: 2-3 years of experience in AML operations or related fields. 1-2 years of customer service experience is an asset. Skills and Competencies: Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA). Demonstrated analytical and problem-solving skills. Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint). Strong keyboarding skills and working knowledge of PCs. Ability to work efficiently within time constraints and manage multiple tasks simultaneously. High level of accuracy and attention to detail. Additional Information: This role requires rotational shifts, which may include evenings, weekends, and holidays. The position offers opportunities for professional growth and development within the Credit Card Operations department.
Posted 1 week ago
2.0 - 3.0 years
0 Lacs
gurgaon, haryana, india
On-site
"Position Overview: As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment. Position Details: Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst Status: Full Time Hours: Rotational Shifts Department: Credit Card Operations Rate of Pay: Competitive salary based on experience and qualifications Key Responsibilities: Alert Review and Investigation: Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP). Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT). Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines. Data Analysis and Reporting: Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations. Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately. Compliance and Risk Management: Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies. Collaborate with other departments to address and mitigate identified risks. Qualifications and Requirements: Educational Background: Bachelor's degree in Finance, Business Administration, or a related field preferred. Experience: 2-3 years of experience in AML operations or related fields. 1-2 years of customer service experience is an asset. Skills and Competencies: Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA). Demonstrated analytical and problem-solving skills. Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint). Strong keyboarding skills and working knowledge of PCs. Ability to work efficiently within time constraints and manage multiple tasks simultaneously. High level of accuracy and attention to detail. Additional Information: This role requires rotational shifts, which may include evenings, weekends, and holidays. The position offers opportunities for professional growth and development within the Credit Card Operations department. "
Posted 1 week ago
2.0 - 3.0 years
0 Lacs
gurgaon, haryana, india
On-site
Position Overview: As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment. Position Details: Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst Status: Full Time Hours: Rotational Shifts Department: Credit Card Operations Rate of Pay: Competitive salary based on experience and qualifications Key Responsibilities: Alert Review and Investigation: Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP). Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT). Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines. Data Analysis and Reporting: Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations. Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately. Compliance and Risk Management: Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies. Collaborate with other departments to address and mitigate identified risks. Qualifications and Requirements: Educational Background: Bachelor's degree in Finance, Business Administration, or a related field preferred. Experience: 2-3 years of experience in AML operations or related fields. 1-2 years of customer service experience is an asset. Skills and Competencies: Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA). Demonstrated analytical and problem-solving skills. Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint). Strong keyboarding skills and working knowledge of PCs. Ability to work efficiently within time constraints and manage multiple tasks simultaneously. High level of accuracy and attention to detail. Additional Information: This role requires rotational shifts, which may include evenings, weekends, and holidays. The position offers opportunities for professional growth and development within the Credit Card Operations department.
Posted 1 week ago
2.0 - 3.0 years
0 Lacs
gurgaon, haryana, india
On-site
Position Overview: As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and mitigate risks associated with money laundering and terrorist financing. This role offers a solid foundation for a career in Credit Card Operations, leveraging your experience in Risk Operations and/or Financial Services within a Call Centre environment. Position Details: Position: PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst Status: Full Time Hours: Rotational Shifts Department: Credit Card Operations Rate of Pay: Competitive salary based on experience and qualifications Key Responsibilities: Alert Review and Investigation: Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons/Foreign Persons (PEP/PEFP). Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT). Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines. Data Analysis and Reporting: Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML/AFT regulations. Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately. Compliance and Risk Management: Ensure all activities are conducted in compliance with relevant AML/AFT legislation and internal policies. Collaborate with other departments to address and mitigate identified risks. Qualifications and Requirements: Educational Background: Bachelor's degree in Finance, Business Administration, or a related field preferred. Experience: 2-3 years of experience in AML operations or related fields. 1-2 years of customer service experience is an asset. Skills and Competencies: Strong understanding of AML/AFT legislation and regulatory requirements, including the Prevention of Money Laundering Act (PMLA). Demonstrated analytical and problem-solving skills. Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint). Strong keyboarding skills and working knowledge of PCs. Ability to work efficiently within time constraints and manage multiple tasks simultaneously. High level of accuracy and attention to detail. Additional Information: This role requires rotational shifts, which may include evenings, weekends, and holidays. The position offers opportunities for professional growth and development within the Credit Card Operations department.
Posted 1 week ago
3.0 years
0 Lacs
hyderabad, telangana, india
On-site
Responsibilities: Dedication to 80-20 overserve strategies and continuous improvement Collaborates with other teams to drive resolution/shipment on open order reports Handles internal & external customer inquiries, quotes & orders, utilizing established standard operating policies & procedures Responsible for building strong customer relationships and delivering customer-centric solutions. Support corporate initiatives designed to overserve our customers while providing an effortless customer experience Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals Handles customer escalations, autonomously with first contact resolution when possible. Work with internal teams with a high sense of accountability and urgency Works with internal partners (Credit, Planning, Shipping, etc…) to drive resolution on customer- impacting issues Contributes to training initiatives within department & actively involved in providing input in the creation of Training Tools and Job Aids Escalation point for newer associates within customer care department Handles conflict situations effectively, with minimum assistance. Handles complex customer inquiries with expanded product knowledge Support Customer Service Team and Customers with advanced technical skills to troubleshoot issues and provide solutions. Works collaboratively with Engineering team to increase up-selling opportunities and verification of complex customer requests including ability to interpret CAD drawings Education, Experience & Skills Required: Polytechnic Diploma in Mechanical Engineering or Equivalent (undergraduate) or B.Sc in Business Administration or Equivalent or B.Com in Marketing or Equivalent 2 – 3 years of professional Customer Care / Inside Sales experience required Demonstrated proficiency in keyboarding skills, Ability to type approx. 45+ words per minute Exp. with business tools such as SharePoint, MS Teams, Windows Operating Systems required. Intermediate Excel Skills required Experience with Oracle &/or SAP (or other ERP systems) required CRM platforms such as Salesforce or Microsoft Dynamics Experienced required Experience navigating and utilizing corporate websites & eCommerce platforms required Consistently demonstrates patience and approachability with other team members Consistently demonstrates ability to work in a highly dynamic team and fast-paced environment with continuous challenges Consistently demonstrates situational adaptability and resourcefulness Excellent communication/interpersonal & organizational skills Excellent ability to manage daily workload About Regal Rexnord Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools. The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture. Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.
Posted 1 week ago
0 years
0 Lacs
hyderabad, telangana, india
On-site
As one of the world’s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description Your Team For this role you will be part of the North America Transfer Agency (NATA) team. Under general supervision, you will be responsible for analyzing and processing mutual fund shareholders’ written requests. Client support include internal customers, financial intermediaries and individual shareholders. Representatives will utilize multiple systems to research, process, and analyze shareholder requests. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time. Willing to work in rotational shifts including the night shift based on business needs. Your Role Actively participate during process training to gain subject matter expertise. Sort out questions by proactively seeking clarity. Follow departmental procedures as laid out from time to time to complete work. Assess client requests, refer departmental guides, ascertain next steps for processing via active research Adhere to quality and productivity metrics for the role you work that will be defined by the department from time to time Working alongside team members, management and actively participating for initiatives within team/department Engaging with onshore team members, trainers and coordinators as and when required Continuous learning based on feedback provided Upskill to get trained on newer work types as and when scheduled Work in a team environment by constructively contributing to the team goals and objectives The Experience You Bring Strong communication skills. Ability to make quick decisions, establish priorities, and concentrate on detailed information, sometimes under stressful conditions. Strong reasoning skills and an aptitude for problem solving. Ability to cooperate in a team environment. Proficiency with keyboarding and computer fundamentals in a Windows environment. Basic mathematical skills necessary. Financial services experience a plus. Work experience in customer service environment preferred. Academic Requirements MBA (2024 & 2025 Batch) 50% or equivalent CGPA/CQPI throughout 10th, 12th or Diploma, UG course Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) No Workplace Model At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office. Why Invesco In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other’s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally. We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs). What’s in it for you? As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world. Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days’ Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence. To Know More About Us About Invesco: https://www.invesco.com/corporate/en/home.html About our Culture: https://www.invesco.com/corporate/en/about-us/our-culture.html About our D&I policy: https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html About our CR program: https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html Apply for the role @ Invesco Careers : https://careers.invesco.com/india/
Posted 1 week ago
0 years
3 - 4 Lacs
gurgaon
On-site
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary Under supervision audit and reconcile vendor invoices II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by department. Reconciles & Audits exception-based invoices with the highest level of accuracy & Speed Ensures that vendors are paid in accordance with open accounts payable. Pays invoices correctly or passes to appropriate personnel for dispute resolution. Assists in keeping vendor accounts updated and accurate. Returns or resolves quality control issues in problem queues. Meets or exceeds individual productivity requirements. Resolves problem invoices with the highest degree of urgency. Follows standard procedures and introduces all new procedures into daily routine. . Maintains professional and productive relations and communications with internal customers. III. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education/Experience Education: B.Com, M.com or equivalent degree(accredited), or in lieu of degree, High School Diploma or GED (accredited), and four (4) years of relevant work experience Experience: Two (2) years of experience in the field of Audit, Accounts & Finance (in addition to education requirements) B. Other Knowledge, Skills or Abilities Required Language Ability: Ability to read and interpret documents such as departmental reporting, e-mail & vendor correspondence. Math Ability: Ability to calculate figures and amounts such as discounts, interest, proportions and percentages. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of accounting software, database software, M.S. Outlook, M.S. Word, MS Excel and M.S. PowerPoint. Special Skills: Problem solving skills, team handling ability, verbal and written communication should be good. Pace: The pace should be considered fast. To meet our vendors expectations we work in a very urgent environment. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day; Required to exert physical effort in handling objects less than 30 pounds occasionally; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is an office setting.
Posted 1 week ago
1.0 years
0 Lacs
indore, madhya pradesh, india
On-site
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary Supervises and provides leadership to direct reports. Manages work flow and assigns tasks. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by department. - Manage a team of BPO processors into the area of Accounts payable, collections, sales as per business alignment - Timely reporting of data, MIS and related metrics - Assists in keeping vendor accounts updated and accurate. - Returns or resolves quality control issues in problem queues. - Meets or exceeds individual productivity requirements. - Follows standard procedures and introduces all new procedures into daily routine - Mentor the team to ensure excellence in performance and motivation levels - Train and develop new hires to accommodate with company�s standards and culture - Maintains professional and productive relations and communications with internal customers. - Other duties may be assigned as needed by manager. III. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A. Education/Experience: - Education: Bachelor's Degree (accredited) or equivalent degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience - Experience: Four (4) years of experience in the field of Audit, Accounts & Finance and 1 year of experience in managing a team (in addition to education requirement) B. Other Knowledge, Skills or Abilities Required Language Ability: Ability to read and interpret documents such as departmental reporting, e-mail & vendor correspondence. Math Ability: Ability to calculate figures and amounts such as discounts, interest, proportions and percentages. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of accounting software, database software, M.S. Outlook, M.S. Word, MS Excel and M.S. PowerPoint. Special Skills: Problem solving skills, team handling ability, verbal and written communication should be good. Pace: The pace should be considered fast. To meet our vendor�s expectations we work in a very urgent environment. Team Management: Team Management skills, team schedule, absence management and coaching. IV. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. - Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day; - Required to exert physical effort in handling objects less than 30 pounds occasionally; - Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely; - Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; - Normal setting for this job is an office setting.
Posted 1 week ago
1.0 years
0 Lacs
gurugram, haryana, india
On-site
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary Under supervision audit and reconcile vendor invoices II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by department. - Reconciles & Audits exception-based invoices with the highest level of accuracy & Speed - Ensures that vendors are paid in accordance with open accounts payable. - Pays invoices correctly or passes to appropriate personnel for dispute resolution. - Assists in keeping vendor accounts updated and accurate. - Returns or resolves quality control issues in problem queues. - Meets or exceeds individual productivity requirements. - Resolves problem invoices with the highest degree of urgency. - Follows standard procedures and introduces all new procedures into daily routine. . - Maintains professional and productive relations and communications with internal customers. III. Qualifications - The requirements listed below are representative of the qualifications necessary to perform the job. A. Education/Experience - Education: Any Graduate. - Experience: more than 1 year of experience. B. Other Knowledge, Skills or Abilities Required Language Ability: - Ability to read and interpret documents such as departmental reporting, e-mail & vendor correspondence. Math Ability: - Ability to calculate figures and amounts such as discounts, interest, proportions and percentages. Reasoning Ability: - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: - To perform this job successfully, an individual should have knowledge of accounting software, database software, M.S. Outlook, M.S. Word, MS Excel and M.S. PowerPoint. Special Skills: - Problem solving skills, team handling ability, verbal and written communication should be good. Pace: - The pace should be considered fast. To meet our vendors expectations we work in a very urgent environment. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. - Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day; - Required to exert physical effort in handling objects less than 30 pounds occasionally; - Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely; - Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; - Normal setting for this job is an office setting.
Posted 1 week ago
15.0 years
0 Lacs
noida, uttar pradesh, india
On-site
Good Computer navigation skills, keyboarding skills Should be familiar with MS Office Typing speed must be between 30-35 wpm with 95% accuracy Possesses necessary knowledge of business concepts to effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others. Commits to achieving specific objectives and takes ownership for accomplishing them. Responsible for handling high volumes of transactions. Effectively balances quality, timeliness and productivity standards Webchat/Digital knowledge Self discipline Result and Customer oriented Adaptability and Flexibility CEF scores of B2 on both Written and Spoken English Excellent written and verbal communication skills Good comprehension skills Strong questioning and reasoning Skills Customer Service focus Ability to multi task, prioritize and manage daily work activities Education Requirements Graduate with at least 15 years of education. Work Experience Requirements Minimum 1 year of Webchat experience is must. Candidates with voice background & prior, web chat experience in preferable UK insurance or else US experience will be preferred, or experience of Webchat/e-mailing process with more than 1 concurrency, flexi shift and weekend working is most desirable.
Posted 1 week ago
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