98 Keyboarding Jobs - Page 3

Job Description Provides programs to improve operational efficiency, consistency, and compliance in support of the organization's financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes Career Level - IC1 Responsibilities The GSCO (Global Sales and Consulting Operations) central team is responsible for providing training, business, contract support and communications on the Sales Systems and Tools used by Sales and Consulting globally. The focus of this role will be to support Oracle’s Sales Organization via chat and incident support using Oracle’s Service Cloud product. The GSCO Business Analyst will report to the GSCO Team Lead and will be responsible for providing high quality, responsive support to Oracle’s Global Sales and Consulting teams. Professional-level English written and verbal skills and a commitment to high quality customer service are essential. Job duties are varied and complex, needing independent judgment and include but are not limited to: Responsibilities: Provide chat, email support to resolve user problems with proactive troubleshooting Follow predefined (as trained) support procedures and policies Master the use of our support channels, processes & tools Identify and report Partner/user issues & feedback through appropriate channels. Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction. Effectively and judiciously escalate issues with clear communication Support team lead/ manager when required CSAT/resolution rate initiatives Ability and willingness to quickly complete large volumes of work with high quality Work and communicate with cross-functional teams (engineering, sales, product specialists, etc.) using various channels of internal Escalate support requests to management and ensure they receive the appropriate attention Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met Work across other lines of businesses and third parties e.g. business practices, legal Provide timely resolution of customer complaints and escalations including providing corrective actions Undertake admin responsibilities as required Support new process/policy roll-outs Undertake other projects as required Skills: Graduate in any discipline Must have experience in sales support handling Chats & emails. Should have strong knowledge in one of the following tools (OSC, WQ, CPQ, GSI, DAS, QRS) and Process (Cloud, UCM). Excellent written communication skills in English for email and chat support channels Strong analytical, problem solving, troubleshooting skills & Interpersonal skills Attention to detail with the ability to complete a large volume of work quickly and independently Ability to work collaboratively in a diverse team environment. Proactive approach (ability to identify top support areas, innovate and suggest process improvements) Open to work in 24*7 environment including holidays Good keyboarding skills, PC skills, esp. in Word/Excel Team player with very good interpersonal skills and forward-looking attitude Open to ideas/feedback Ability to interpret, clearly articulate and advise sales on potential objections to Oracle’s policies and commercial terms Ability to proactively analyze and recommend best course of action for complex contract scenario’s within a sales cycle Ability to deal with challenging support requests in a timely manner Ability and desire to provide excellent customer-service to internal customers Ability to work independently and in a dynamic environment Positive and “Can Do” Attitude Results orientated Note: Please apply only if you are willing to work in Night Shifts and Weekends Qualifications Career Level - IC1 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job Description Provides programs to improve operational efficiency, consistency, and compliance in support of the organization's financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes Career Level - IC1 Responsibilities The GSCO (Global Sales and Consulting Operations) central team is responsible for providing training, business, contract support and communications on the Sales Systems and Tools used by Sales and Consulting globally. The focus of this role will be to support Oracle’s Sales Organization via chat and incident support using Oracle’s Service Cloud product. The GSCO Business Analyst will report to the GSCO Team Lead and will be responsible for providing high quality, responsive support to Oracle’s Global Sales and Consulting teams. Professional-level English written and verbal skills and a commitment to high quality customer service are essential. Job duties are varied and complex, needing independent judgment and include but are not limited to: Responsibilities: Provide chat, email support to resolve user problems with proactive troubleshooting Follow predefined (as trained) support procedures and policies Master the use of our support channels, processes & tools Identify and report Partner/user issues & feedback through appropriate channels. Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction. Effectively and judiciously escalate issues with clear communication Support team lead/ manager when required CSAT/resolution rate initiatives Ability and willingness to quickly complete large volumes of work with high quality Work and communicate with cross-functional teams (engineering, sales, product specialists, etc.) using various channels of internal Escalate support requests to management and ensure they receive the appropriate attention Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met Work across other lines of businesses and third parties e.g. business practices, legal Provide timely resolution of customer complaints and escalations including providing corrective actions Undertake admin responsibilities as required Support new process/policy roll-outs Undertake other projects as required Skills: Graduate in any discipline Must have experience in sales support handling Chats & emails. Should have strong knowledge in one of the following tools (OSC, WQ, CPQ, GSI, DAS, QRS) and Process (Cloud, UCM). Excellent written communication skills in English for email and chat support channels Strong analytical, problem solving, troubleshooting skills & Interpersonal skills Attention to detail with the ability to complete a large volume of work quickly and independently Ability to work collaboratively in a diverse team environment. Proactive approach (ability to identify top support areas, innovate and suggest process improvements) Open to work in 24*7 environment including holidays Good keyboarding skills, PC skills, esp. in Word/Excel Team player with very good interpersonal skills and forward-looking attitude Open to ideas/feedback Ability to interpret, clearly articulate and advise sales on potential objections to Oracle’s policies and commercial terms Ability to proactively analyze and recommend best course of action for complex contract scenario’s within a sales cycle Ability to deal with challenging support requests in a timely manner Ability and desire to provide excellent customer-service to internal customers Ability to work independently and in a dynamic environment Positive and “Can Do” Attitude Results orientated Note: Please apply only if you are willing to work in Night Shifts and Weekends Qualifications Career Level - IC1 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job Description The GSCO (Global Sales and Consulting Operations) central team is responsible for providing training, business, contract support and communications on the Sales Systems and Tools used by Sales and Consulting globally.The focus of this role will be to support Oracle’s Sales Organization via chat and incident support using Oracle’s Service Cloud product.The GSCO Business Analyst will report to the GSCO Team Lead and will be responsible for providing high quality, responsive support to Oracle s Global Sales and Consulting teams.Professional-level English written and verbal skills and a commitment to high quality customer service are essential. Job duties are varied and complex, needing independent judgment and include but are not limited to: Responsibilities: Provide chat, email support to resolve user problems with proactive troubleshooting Follow predefined (as trained) support procedures and policies Master the use of our support channels, processes & tools Identify and report Partner/user issues & feedback through appropriate channels. Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction. Effectively and judiciously escalate issues with clear communication Support team lead/ manager when required CSAT/resolution rate initiatives Ability and willingness to quickly complete large volumes of work with high quality Work and communicate with cross-functional teams (engineering, sales, product specialists, etc.) using various channels of internal Escalate support requests to management and ensure they receive the appropriate attention Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met Work across other lines of businesses and third parties e.g. business practices, legal Provide timely resolution of customer complaints and escalations including providing corrective actions Undertake admin responsibilities as required Support new process/policy roll-outs Undertake other projects as required Skills: Graduate in any discipline Must have experience in sales support handling Chats & emails. Should have strong knowledge in one of the following tools ( CPQ, DAS and Qrs ) Excellent written communication skills in English for email and chat support channels Strong analytical, problem solving, troubleshooting skills & Interpersonal skills Attention to detail with the ability to complete a large volume of work quickly and independently Ability to work collaboratively in a diverse team environment. Proactive approach (ability to identify top support areas, innovate and suggest process improvements) Open to work in 24*7 environment including holidays Good keyboarding skills, PC skills, esp. in Word/Excel Team player with very good interpersonal skills and forward-looking attitude Open to ideas/feedback Ability to interpret, clearly articulate and advise sales on potential objections to Oracle s policies and commercial terms Ability to proactively analyze and recommend best course of action for complex contract scenario’s within a sales cycle Ability to deal with challenging support requests in a timely manner Ability and desire to provide excellent customer-service to internal customers Ability to work independently and in a dynamic environment Positive and “Can Do” Attitude Results orientated Responsibilities The GSCO (Global Sales and Consulting Operations) central team is responsible for providing training, business, contract support and communications on the Sales Systems and Tools used by Sales and Consulting globally. The focus of this role will be to support Oracle’s Sales Organization via chat and incident support using Oracle’s Service Cloud product. The GSCO Business Analyst will report to the GSCO Team Lead and will be responsible for providing high quality, responsive support to Oracle’s Global Sales and Consulting teams. Professional-level English written and verbal skills and a commitment to high quality customer service are essential. Job duties are varied and complex, needing independent judgment and include but are not limited to: Responsibilities: Provide chat, email support to resolve user problems with proactive troubleshooting Follow predefined (as trained) support procedures and policies Master the use of our support channels, processes & tools Identify and report Partner/user issues & feedback through appropriate channels. Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction. Effectively and judiciously escalate issues with clear communication Support team lead/ manager when required CSAT/resolution rate initiatives Ability and willingness to quickly complete large volumes of work with high quality Work and communicate with cross-functional teams (engineering, sales, product specialists, etc.) using various channels of internal Escalate support requests to management and ensure they receive the appropriate attention Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met Work across other lines of businesses and third parties e.g. business practices, legal Provide timely resolution of customer complaints and escalations including providing corrective actions Undertake admin responsibilities as required Support new process/policy roll-outs Undertake other projects as required Skills: Graduate in any discipline Must have experience in sales support handling Chats & emails. Should have strong knowledge in one of the following tools ( CPQ , DAS and Qrs ) Excellent written communication skills in English for email and chat support channels Strong analytical, problem solving, troubleshooting skills & Interpersonal skills Attention to detail with the ability to complete a large volume of work quickly and independently Ability to work collaboratively in a diverse team environment. Proactive approach (ability to identify top support areas, innovate and suggest process improvements) Open to work in 24*7 environment including holidays Good keyboarding skills, PC skills, esp. in Word/Excel Team player with very good interpersonal skills and forward-looking attitude Open to ideas/feedback Ability to interpret, clearly articulate and advise sales on potential objections to Oracle’s policies and commercial terms Ability to proactively analyze and recommend best course of action for complex contract scenario’s within a sales cycle Ability to deal with challenging support requests in a timely manner Ability and desire to provide excellent customer-service to internal customers Ability to work independently and in a dynamic environment Positive and “Can Do” Attitude Results orientated Note: Please apply only if you are willing to work in Night Shifts and Weekends Qualifications Career Level - IC1 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Primary Responsibility ü The agent should be able to coordinate between internal departments for the missing information / required documents. ü The agent will be voice resource for Lease Administration process directly responsible to a Team Manager for all activities associated with Client accounts. ü The agent will be responsible for treating Client’s customers with courtesy and politeness at all times. He/she will at all times be aware of the commitment to service and the application of the Company’s core values and beliefs. ü Within clear guidelines and instructions, the agent will store all the documents in the correct library for all the required customers. ü Constant monitoring, coaching and development will be given to the agent to ensure consistency with standards of service. ü The agent will on occasion, be required to contact Client’s staff to pass on information or make arrangements to have the customer contacted by a Client’s member of staff. Performance Parameters Efficiency (AHT) Quality scores Attendance TAT(Turn Around Time) Role Responsibilities (General) Ensure that the assigned targets in accordance with SLA and any internal standard are met Ensure that the quality of the transactions is in compliance with predefined parameters as defined by Process Excellence Standards. Ensure adherence to established attendance schedules Ensure adherence to Company Policies and Procedures Primary Internal Interactions AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance CCEs (Team Members) for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required. Subject Matter Expert for the purpose of work thread related issues and escalated transactions QCA / CEA for the purpose of feedback and audit Process Trainer for the purpose of process related Training. For all refresher trainings, competencies and soft skills training. Minimum Qualification Graduation from a University or Government-recognised private college degree program or 15 Years of education including a diploma of three (3) years or more from a government registered and nationally recognised educational institution providing diplomas in the hospitality, tourism, travel industry. Minimum Experience Candidate should have a minimum of 0 -3 Years of work experience in blended operations in BPO environment in a UK process Technical Skills Good Computer navigation skills Ability to use the Desktop Computer system Basic IT & familiarity of Operating Systems (Windows 11) Basic Knowledge of using Internet, Web Browser, Search Engine etc Phone calls / Data Handling Skills Good Keyboarding speed – 20 WPM as mentioned in the skill set matrix Process Specific Skills Knowledge about Lease Administration documents / process in UK Knowledge about UK Culture Systems Knowledge TABSFM, Oracle, MS Teams Process Knowledge for Call Opening and Closing Scripts Call Handling Call Escalations Call Forwarding Call Reporting / Data Logging Soft Skills Communication Skills Effectively communicates information and knowledge, demonstrating empathy with customers and colleagues Data Gathering Gathers relevant information from a variety of sources and identifies the key issues Problem Solving Generates various solutions to problems and then selects the most appropriate Customer Service Focus Identifies and understands the (internal or external) customer’s needs and strives to provide a world-class service Business Awareness Understands the business how to implement business initiatives to maximise our competitive advantage Teamwork Works effectively with teamwork to accomplish goals, takes action that respects the needs’ of others & those of the organisation Managing Self Plans, priorities and schedules own work to ensure timely completion Adaptability Maintains effectiveness despite changes to situations, tasks, responsibilities, and people Work Standards Sets own high standards of performance Show more Show less

Contract Manager Essential Functions Perform organizational contract development and management Ensure contracts and proposals are properly entered into organizational database Ensure accuracy and appropriateness of contract text and attachments Review contractual performance of both parties to ensure compliance with terms Contribute in contract strategy meetings to identify issues and client requirements Develop standards for contracts Take ownership of project and run with them to completion Adhere to timelines and deliverables Identify, categorize, abstract and capture key information in the specified format Review different agreements for adherence to defined contract management position Administration of contract databases/repositories using contract management software or tools Participate in various domain & skill-enhancing trainings and development sessions Build and maintain effective relationships across various levels in different departments Participate in various trainings for overall professional development Ensure compliance with internal policies and procedures, external regulations and information security standards Skills Technical Skills Excellent understanding of contract management and good understanding of procurement concepts Strong analytical skills Excellent oral and writing skills Process Specific Skills Good exposure to contract management Experienced in drafting, summarization, synopsis creation, proof reading of documents Thorough understanding of contract terms and conditions from a meaning and implication standpoint Proficient in using desktop computer system, especially Microsoft Office package Soft skills (Desired) Proficient in legal knowledge and its application Eye for detail Proficient in English communication skills – written and spoken Expertise in MS Word, Excel, Power-point and good keyboarding speed Proficient in using the internet, web browsers, and search engines Experienced in creating process DTPs/SOPs Capable of working independently with least or no supervision Proficient in fostering a spirit of collaboration and team work Proficient in operational planning and process management Experienced in documentation and conformance with policies/compliances, including audit requirements Show more Show less

Entity: Finance Job Family Group: Business Support Group Job Description: We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to look after some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low-carbon future. Join us and chip in towards what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner and help the world get to net zero. Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our extraordinary team? Join our Finance Team and advance your career as a Billing Specialist Role Purpose The Billing Specialist implements standard, difficult and customized billing programs that are consistent with marketing and sales offers and customer contractual agreements. This role provides direct customer contact, define customer invoice requirements and resolve disputes. You are expected to support the invoicing process, customer credit integrity testing, customer portal monitoring, and invoicing and delivery of document scanning. Key Accountabilities Develop a deep understanding of the various types of Lubricants billing processes within various customer channels of trade, focus on customer requirements, and other sales and marketing offers Resolve billing disputes accurately and within prescribed service level targets Ready to work on email, chats and call to address customer queries Collaborate with various Lubricants functions such as Sales, Customer Support, Supply Chain, Pricing, Finance and Tax to capture information to ensure transactional accuracy Apply cause Investigation methodology for all billing errors to drive continuous improvement Participate in Investigation team that applies a data driven approach to identify specific problems to drive prevention opportunities Work closely with the Accounts Receivable team to ensure that billing defects are resolved in a timely manner that results in prompt collections ability Work closely with the Order Fulfillment team to assist in Order to Cash workflow Serves as customer advocate by understanding customer requirements and expectations, and acts as liaison between the customer and business representatives including credit, marketing, supply chain, technical support, product management and sales Maintain close contact with the customers to assess their requirements and handle the entire customer experience, including but not limited to: customer master information and detailed customer profiles, pricing/quote inquiries, dispute resolution, product information requests, invoicing, material returns and resolution of customer complaints Monitor distributors’ open order report to ensure adherence to BP policies and procedures on timely delivery and order confirmation; review and correct billings and credit processes as Orchestrate the troubleshooting for incorrect distributor crediting process issues related to platform, advance pricing, address book, payables, warehouse or receivables Assist in training distributors on use of financial tools Request and follow up on confirmation of delivery documentation when requested by distributors Education And Experience Any Graduate with minimum of 3 years of Billing Support or Back Office Customer Service experience in order to cash processes such as master data, contract pricing, billing, tax, accounts receivable, etc. 2 years’ experience using service center tools; CRM, SAP or JDE. Proficient PC skills (Microsoft Outlook & Excel, IRAS/ Cross link) including considerable keyboarding skills Customer Service oriented – outstanding communication and people skills; energetic and enthusiastic; takes initiative to successfully anticipate the needs, handle the issues and resolve the problems of internal and external customers and clients; views complaints as opportunities; acts as a customer advocate establishing relationships and long-term mutual benefit Performance oriented – proactive self-starter biased to do things before being asked; attention to detail and excellent organization skills; creative insight into problem-solving; able to multi-task, lead time and balance multiple priorities Team oriented – actively promote a coordinated/positive team spirit and respect the diverse contributions of teams, partners and networks; create and build value for the company and its collaborators Travel Requirement No travel is expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks. Show more Show less

Job Description The GSCO (Global Sales and Consulting Operations) central team is responsible for providing training, business, contract support and communications on the Sales Systems and Tools used by Sales and Consulting globally. The focus of this role will be to support Oracle’s Sales Organization via chat and incident support using Oracle’s Service Cloud product. The GSCO Business Analyst will report to the GSCO Team Lead and will be responsible for providing high quality, responsive support to Oracle’s Global Sales and Consulting teams. Professional-level English written and verbal skills and a commitment to high quality customer service are essential. Job duties are varied and complex, needing independent judgment and include but are not limited to: Responsibilities: Provide chat, email support to resolve user problems with proactive troubleshooting Follow predefined (as trained) support procedures and policies Master the use of our support channels, processes & tools Identify and report Partner/user issues & feedback through appropriate channels. Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction. Effectively and judiciously escalate issues with clear communication Support team lead/ manager when required CSAT/resolution rate initiatives Ability and willingness to quickly complete large volumes of work with high quality Work and communicate with cross-functional teams (engineering, sales, product specialists, etc.) using various channels of internal Escalate support requests to management and ensure they receive the appropriate attention Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met Work across other lines of businesses and third parties e.g. business practices, legal Provide timely resolution of customer complaints and escalations including providing corrective actions Undertake admin responsibilities as required Support new process/policy roll-outs Undertake other projects as required Skills: Graduate in any discipline Must have experience in sales support handling Chats & emails. Should have strong knowledge in one of the following tools (Front Office: OSC, SPA, SMC, Back Office: CPQ, DAS, QRS) and Process (Cloud, UCM). Excellent written communication skills in English for email and chat support channels Strong analytical, problem solving, troubleshooting skills & Interpersonal skills Attention to detail with the ability to complete a large volume of work quickly and independently Ability to work collaboratively in a diverse team environment. Proactive approach (ability to identify top support areas, innovate and suggest process improvements) Open to work in 24*7 environment including holidays Good keyboarding skills, PC skills, esp. in Word/Excel Team player with very good interpersonal skills and forward-looking attitude Open to ideas/feedback Ability to interpret, clearly articulate and advise sales on potential objections to Oracle’s policies and commercial terms Ability to proactively analyze and recommend best course of action for complex contract scenario’s within a sales cycle Ability to deal with challenging support requests in a timely manner Ability and desire to provide excellent customer-service to internal customers Ability to work independently and in a dynamic environment Positive and “Can Do” Attitude Results orientated Note: Please apply only if you are willing to work in Night Shifts and Weekends. Responsibilities Performs budgeting, planning, and analysis activities for sales operations. Reviews capital expenditures and analyzes sales-related expenses associated with such things as the order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment. Performs regular variance analysis for expenses and budgets. Evaluates pricing structures to ensure fit with company objectives. Effectively incorporates client delivery schedules and operational changes into future revenue forecasts and revenue timeline considerations. Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses. May develop sales quote tools. Qualifications Career Level - IC1 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job Description The GSCO (Global Sales and Consulting Operations) central team is responsible for providing training, business, contract support and communications on the Sales Systems and Tools used by Sales and Consulting globally. The focus of this role will be to support Oracle’s Sales Organization via chat and incident support using Oracle’s Service Cloud product. The GSCO Business Analyst will report to the GSCO Team Lead and will be responsible for providing high quality, responsive support to Oracle’s Global Sales and Consulting teams. Professional-level English written and verbal skills and a commitment to high quality customer service are essential. Job duties are varied and complex, needing independent judgment and include but are not limited to: Responsibilities: Provide chat, email support to resolve user problems with proactive troubleshooting Follow predefined (as trained) support procedures and policies Master the use of our support channels, processes & tools Identify and report Partner/user issues & feedback through appropriate channels. Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction. Effectively and judiciously escalate issues with clear communication Support team lead/ manager when required CSAT/resolution rate initiatives Ability and willingness to quickly complete large volumes of work with high quality Work and communicate with cross-functional teams (engineering, sales, product specialists, etc.) using various channels of internal Escalate support requests to management and ensure they receive the appropriate attention Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met Work across other lines of businesses and third parties e.g. business practices, legal Provide timely resolution of customer complaints and escalations including providing corrective actions Undertake admin responsibilities as required Support new process/policy roll-outs Undertake other projects as required Skills: Graduate in any discipline Must have experience in sales support handling Chats & emails. Should have strong knowledge in one of the following tools (Front Office: OSC, SPA, SMC, Back Office: CPQ, DAS, QRS) and Process (Cloud, UCM). Excellent written communication skills in English for email and chat support channels Strong analytical, problem solving, troubleshooting skills & Interpersonal skills Attention to detail with the ability to complete a large volume of work quickly and independently Ability to work collaboratively in a diverse team environment. Proactive approach (ability to identify top support areas, innovate and suggest process improvements) Open to work in 24*7 environment including holidays Good keyboarding skills, PC skills, esp. in Word/Excel Team player with very good interpersonal skills and forward-looking attitude Open to ideas/feedback Ability to interpret, clearly articulate and advise sales on potential objections to Oracle’s policies and commercial terms Ability to proactively analyze and recommend best course of action for complex contract scenario’s within a sales cycle Ability to deal with challenging support requests in a timely manner Ability and desire to provide excellent customer-service to internal customers Ability to work independently and in a dynamic environment Positive and “Can Do” Attitude Results orientated Note: Please apply only if you are willing to work in Night Shifts and Weekends. Responsibilities Performs budgeting, planning, and analysis activities for sales operations. Reviews capital expenditures and analyzes sales-related expenses associated with such things as the order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment. Performs regular variance analysis for expenses and budgets. Evaluates pricing structures to ensure fit with company objectives. Effectively incorporates client delivery schedules and operational changes into future revenue forecasts and revenue timeline considerations. Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses. May develop sales quote tools. Qualifications Career Level - IC1 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job Description The GSCO (Global Sales and Consulting Operations) central team is responsible for providing training, business, contract support and communications on the Sales Systems and Tools used by Sales and Consulting globally. The focus of this role will be to support Oracle’s Sales Organization via chat and incident support using Oracle’s Service Cloud product. The GSCO Business Analyst will report to the GSCO Team Lead and will be responsible for providing high quality, responsive support to Oracle’s Global Sales and Consulting teams. Professional-level English written and verbal skills and a commitment to high quality customer service are essential. Job duties are varied and complex, needing independent judgment and include but are not limited to: Responsibilities: Provide chat, email support to resolve user problems with proactive troubleshooting Follow predefined (as trained) support procedures and policies Master the use of our support channels, processes & tools Identify and report Partner/user issues & feedback through appropriate channels. Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction. Effectively and judiciously escalate issues with clear communication Support team lead/ manager when required CSAT/resolution rate initiatives Ability and willingness to quickly complete large volumes of work with high quality Work and communicate with cross-functional teams (engineering, sales, product specialists, etc.) using various channels of internal Escalate support requests to management and ensure they receive the appropriate attention Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met Work across other lines of businesses and third parties e.g. business practices, legal Provide timely resolution of customer complaints and escalations including providing corrective actions Undertake admin responsibilities as required Support new process/policy roll-outs Undertake other projects as required Skills: Graduate in any discipline Must have experience in sales support handling Chats & emails. Should have strong knowledge in one of the following tools (Front Office: OSC, SPA, SMC, Back Office: CPQ, DAS, QRS) and Process (Cloud, UCM). Excellent written communication skills in English for email and chat support channels Strong analytical, problem solving, troubleshooting skills & Interpersonal skills Attention to detail with the ability to complete a large volume of work quickly and independently Ability to work collaboratively in a diverse team environment. Proactive approach (ability to identify top support areas, innovate and suggest process improvements) Open to work in 24*7 environment including holidays Good keyboarding skills, PC skills, esp. in Word/Excel Team player with very good interpersonal skills and forward-looking attitude Open to ideas/feedback Ability to interpret, clearly articulate and advise sales on potential objections to Oracle’s policies and commercial terms Ability to proactively analyze and recommend best course of action for complex contract scenario’s within a sales cycle Ability to deal with challenging support requests in a timely manner Ability and desire to provide excellent customer-service to internal customers Ability to work independently and in a dynamic environment Positive and “Can Do” Attitude Results orientated Note: Please apply only if you are willing to work in Night Shifts and Weekends. Responsibilities Performs budgeting, planning, and analysis activities for sales operations. Reviews capital expenditures and analyzes sales-related expenses associated with such things as the order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment. Performs regular variance analysis for expenses and budgets. Evaluates pricing structures to ensure fit with company objectives. Effectively incorporates client delivery schedules and operational changes into future revenue forecasts and revenue timeline considerations. Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses. May develop sales quote tools. Qualifications Career Level - IC1 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Technical Skills Good Computer navigation skills, keyboarding skills Should be familiar with MS Office Typing speed must be between 30-35 wpm with 95% accuracy Process Specific Skills Possesses necessary knowledge of business concepts to effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others. Commits to achieving specific objectives and takes ownership for accomplishing them. Responsible for handling high volumes of transactions. Effectively balances quality, timeliness and productivity standards Webchat/Digital knowledge Soft Skills (Desired) Self discipline Result and Customer oriented Adaptability and Flexibility CEF scores of B2 on both Written and Spoken English Soft Skills (Minimum) Excellent written and verbal communication skills Good comprehension skills Strong questioning and reasoning Skills Customer Service focus Ability to multi task, prioritize and manage daily work activities Education Requirements Graduate with at least 15 years of education. Work Experience Requirements Minimum 1 year of Webchat experience is must. Candidates with voice background & prior, web chat experience in preferable UK insurance or else US experience will be preferred, or experience of Webchat/e-mailing process with more than 1 concurrency, flexi shift and weekend working is most desirable. Show more Show less

Job Purpose: The Technical Support Engineer I is part of the Cendyn Global Customer Support team. The Global Customer Support team provides support for Cendyn products internationally. The Technical Support Engineer I will focus on supporting Cendyn customers with functional knowledge and support. Being a subject matter expert in our products assists the Technical Support Engineer I in helping our customers efficiently use our products to meet their needs. As the Technical Support Engineer I’s knowledge and understanding of our products grows, they will find themselves working some technical, non-technical tickets in addition to functional assistance and training. This position is crucial to high customer satisfaction among Cendyn clients. The Technical Support Engineer I works with Operations, R&D, Product, Sales, and other Operations teams to share their experience and knowledge gained from connecting with Cendyn’s customers. Our Support structure has a strong reliance on training and knowledge sharing. As a Technical Support Engineer I, it will be incredibly important to be open to learning and growing to improve our customer responses and work towards more one touch tickets. Job Responsibilities: Essential Functions: Accountability Provide efficient client support and technical assistance via email, online chat, and telephone. Handle functional support inquiries for Cendyn-specific software solutions. Troubleshoot customer product issues, providing support directly to the customer. Execute on customer requests to assure customer satisfaction. Identify solutions for technical challenges. Complete delivery tasks and projects for both external and internal customers. Excellence Support customers with business and/or technical questions. Test and troubleshoot Cendyn products and integrations. Represent Customer Support and Operations functions at customer review meetings as needed. Collaboration Distill support topics into key talking points and then communicate them to clients and co-workers in a simple and coherent manner using a consultative approach. Communicate with customers, vendors, and other external contacts as needed to assure customer success. Mentor Support team members to increase knowledge and understanding to drive more one-touch tickets and improve the quality of solutions. Work closely with escalation resources in other Cendyn teams, addressing issues directly or engaging additional assistance when needed. Innovation Serve as a subject matter expert in the relevant product domains. Contribute to process and product design and documentation. Conduct root cause analysis and provide actionable solutions combining analytics, business acumen, technical expertise, product features and sound judgement. Humanity Contribute to peer-to-peer training with other team members related to application and operational topics. Non-Essential Functions: A general knowledge of the hospitality industry. Use Zendesk and other CRM products to communicate and track customer interactions. Requirements: Required Education and Experience: Bachelor’s degree in hospitality, computer science or related field, OR some college plus related experience. Able to represent operational needs and capabilities to other areas including Operations, Product Management, R&D, Sales, Marketing. Keyboarding speed of 40-60 WPM. Preferred Education and Experience: Hands-on experience with customer service software (Zendesk preferred, Salesforce, etc.) Previous hospitality industry experience a plus. Competencies: Business Management Skills - Strong leadership skills (listening, communications, coaching,), ability to manage in a matrix organization, ability to implement and manage change. Planning and Organizational Skills –Excellent organizational, planning, and proven ability to manage multiple priorities. Decision Making – Excellent decision making and problem-solving skills. Office Tools – Strong technical aptitude and skilled in MS Windows-based office tools including SharePoint, database software and desktop applications. Empowerment, Coaching and Teambuilding – Ability to provide guidance and coaching while empowering staff to perform their roles. Create and maintain sense of teamwork to ensure accountability, cooperation, and collaboration towards a common goal. Analytical and Conceptual Thinking – Ability to interpret and analyze data and technical processes, identify problems and potential solutions, and formulate recommendations. Innovation – Ability to think creatively to accomplish continuous improvement and evolution of the department. Communication – Excellent communication, presentation, and interpersonal skills that apply to both internal and external customers. Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner. Work Schedule: This position requires working in 24/7 rotational shifts, including evenings, late nights, and weekends. The role will be working in a hybrid work mode, with a minimum of two days required in the office each week, based in Hyderabad or Gurugram. EEO Statement: Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cendyn expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary This senior level analyst position is responsible for the configuration and support of software application systems within the People Organization. As part of the HR Technology team, this role provides complex analytical and consultative support delivering HR processes. Generally, provides technical input for Digital/vendor support. II. Essential Duties And Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. Reviews open cases/issues and troubleshoots or assigns to other tech team members for resolution. Coordinates with vendor regarding required support by opening tickets, escalating, and following up as required. Continuously develops advanced knowledge of assigned application(s) utilizing vendor websites, user groups and training to effectively utilize system capabilities. Mentors other team members and is recognized as an expert. Consults on requested configuration changes, partnering with the team to determine best options for design decisions based on documented requirements, current configuration, and downstream impacts. Documents final specs and configures application. Analyzes impact of configuration from foundational structures to Fast Formulas and extensions to HR service delivery and downstream systems and integrations. Leads meetings to resolve priority issues. Ensures data integrity and governance by supporting large/complex data imports and extracts and validating accuracy through reporting and queries. Supports the development and maintenance of integrations/file transfers. Provides analysis and consultation on the implementation of new software application products or new modules in existing applications . Provides experienced support for integrations, reports, and large data imports/extractions. Plans for and supports migrations, releases, upgrades and/or patches - mitigating risk/downstream impacts. Developing knowledge and expertise on extensions and Fast Formulas. Engages Digital and vendor for support as necessary. Executes unit, integration and acceptance testing. May support functional team with required screen shots and system steps for testing and change management. May be responsible for configuring and delivering moderate to complex reports and queries utilizing delivered software. Follows established data governance. Documents all configuration. III. Supervisory Responsibilities No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance and/or training to coworkers. May lead project teams and/or plan and supervise assignments of lower level employees. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. Education and Experience Education: Bachelor’s Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. Experience: Eight (8) years of previous experience (in addition to education requirement). Certificates, Licenses, Registrations or Other Requirements None required. Other Knowledge, Skills or Abilities Required Database queries/extracts using calculations, formulas, and complex commands. Extensive experience evaluating requirements and specs for development, testing and deployment. Hands on configuration of application(s), evaluating impact and supporting releases, patches, upgrades and enhancements. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day; Required to exert physical effort in handling objects less than 30 pounds rarely; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is: office setting. Must be available to work standard business hours, as well as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc.). May need to attend after hours calls with the offshore team. Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply. Show more Show less

Job Purpose The Technical Support Engineer I is part of the Cendyn Global Customer Support team. The Global Customer Support team provides support for Cendyn products internationally. The Technical Support Engineer I will focus on supporting Cendyn customers with functional knowledge and support. Being a subject matter expert in our products assists the Technical Support Engineer I in helping our customers efficiently use our products to meet their needs. As the Technical Support Engineer I’s knowledge and understanding of our products grows, they will find themselves working some technical, non-technical tickets in addition to functional assistance and training. This position is crucial to high customer satisfaction among Cendyn clients. The Technical Support Engineer I works with Operations, R&D, Product, Sales, and other Operations teams to share their experience and knowledge gained from connecting with Cendyn’s customers. Our Support structure has a strong reliance on training and knowledge sharing. As a Technical Support Engineer I, it will be incredibly important to be open to learning and growing to improve our customer responses and work towards more one touch tickets. Job Responsibilities Essential Functions: Accountability Provide efficient client support and technical assistance via email, online chat, and telephone. Handle functional support inquiries for Cendyn-specific software solutions. Troubleshoot customer product issues, providing support directly to the customer. Execute on customer requests to assure customer satisfaction. Identify solutions for technical challenges. Complete delivery tasks and projects for both external and internal customers. Excellence Support customers with business and/or technical questions. Test and troubleshoot Cendyn products and integrations. Represent Customer Support and Operations functions at customer review meetings as needed. Collaboration Distill support topics into key talking points and then communicate them to clients and co-workers in a simple and coherent manner using a consultative approach. Communicate with customers, vendors, and other external contacts as needed to assure customer success. Mentor Support team members to increase knowledge and understanding to drive more one-touch tickets and improve the quality of solutions. Work closely with escalation resources in other Cendyn teams, addressing issues directly or engaging additional assistance when needed. Innovation Serve as a subject matter expert in the relevant product domains. Contribute to process and product design and documentation. Conduct root cause analysis and provide actionable solutions combining analytics, business acumen, technical expertise, product features and sound judgement. Humanity Contribute to peer-to-peer training with other team members related to application and operational topics. Non-Essential Functions A general knowledge of the hospitality industry. Use Zendesk and other CRM products to communicate and track customer interactions. Requirements Required Education and Experience: Bachelor’s degree in hospitality, computer science or related field, OR some college plus related experience. Able to represent operational needs and capabilities to other areas including Operations, Product Management, R&D, Sales, Marketing. Keyboarding speed of 40-60 WPM. Preferred Education And Experience Hands-on experience with customer service software (Zendesk preferred, Salesforce, etc.) Previous hospitality industry experience a plus. Competencies Business Management Skills - Strong leadership skills (listening, communications, coaching,), ability to manage in a matrix organization, ability to implement and manage change. Planning and Organizational Skills –Excellent organizational, planning, and proven ability to manage multiple priorities. Decision Making – Excellent decision making and problem-solving skills. Office Tools – Strong technical aptitude and skilled in MS Windows-based office tools including SharePoint, database software and desktop applications. Empowerment, Coaching and Teambuilding – Ability to provide guidance and coaching while empowering staff to perform their roles. Create and maintain sense of teamwork to ensure accountability, cooperation, and collaboration towards a common goal. Analytical and Conceptual Thinking – Ability to interpret and analyze data and technical processes, identify problems and potential solutions, and formulate recommendations. Innovation – Ability to think creatively to accomplish continuous improvement and evolution of the department. Communication – Excellent communication, presentation, and interpersonal skills that apply to both internal and external customers. Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner. Work Schedule This position requires working in 24/7 rotational shifts, including evenings, late nights, and weekends. The role will be working in a hybrid work mode, with a minimum of two days required in the office each week, based in Hyderabad or Gurugram. EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cendyn expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Show more Show less

Job Description Position Title Associate / Sr. Associate (A1/A2) Function Operations Reports to Assistant Manager/Lead Assistant Manager Process Name RD/Content/ALE Complexity Level TBD Location – Pune Permanent/ Temporary Permanent Basic Function As an associate / Sr. Associate in Claims Processing, your role is vital in ensuring accurate bill review and data entry items attached on email received in system. Their roles involves in decision making to match the correct bill, review the claim and data entry. This position requires a Lean approach, technical proficiency, and a proactive attitude toward innovation. You will manage intricate claims services functions, handle correspondence, and spearhead special projects across various lines of business. Key Responsibilities Ensure that the process transactions are processed as per Desktop procedures. Ensure that the assigned targets are met in accordance with SLA and Internal standards. Create and review Excel based trackers, review bills and claims, contacting claim handler. Review and research correct claim number to attached documents. File Copy pull documents from various claim systems and share with adjusters. Manage complex claims processing functions, including process, and bill review. Utilize related systems and technology proficiently to streamline processes. Evaluate the impact of new releases, procedures, and suggestions. Identify and address system errors, program malfunctions, workflow inefficiencies, or processing improvements by liaising with team leaders or supervisors. Assist quality auditors as required and undertake additional responsibilities as assigned. Communicate with handler for any clarification/authorization, if required Performance Parameters Productivity Quality Attendance Schedule Adherence Any other essential function that may occur from time to time as directed by the Supervisor. Primary Internal Interactions Subject Matter Expert for the purpose of process training, ramp, floor support, and any process-related query QCA for the purpose of audit feedback AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance. Skills Technical Skills Good computer navigation skills Good keyboarding speed (25 W.P.M.) Good knowledge of the complete MS Office suite specially Excel Process Specific Skills Knowledge of US P&C insurance Knowledge of US P&C claims Soft Skills (Minimum) Communication skills (English) –Should be able to speak, read, interpret business documents & write business emails. Escalate issues if required. Teamwork/ Managing Self / Adaptability Ability to work successfully in a production driven environment. Adaptability to change. Ability to work on routine/standardized transactions Soft Skills (Desired) Self-disciplined and result oriented. Ability to multitask. Ability to work effectively as part of a team. Open to work extra time as per business requirements. Education Requirements Graduation or diploma from a college or university with a minimum of fifteen (15) years of education Work Experience Requirements Minimum Eighteen months of work experience in a related field is required. Experience in BPO US P&C Insurance industry. Experience in BPO specifically in US P&C Claims Show more Show less

Job Purpose The Technical Support Engineer II is part of the Cendyn Global Customer Support team. The Global Customer Support team provides support for Cendyn products internationally. The Technical Support Engineer II will bring advanced diagnostic and solution skills to the Customer Support team and will assist in high-complexity support functions. The Technical Support Engineer II ensures availability and uptime by providing technical, non-technical and functional assistance, training, and ongoing support to high value clients for a variety of web-based products and applications that cater primarily to the hospitality industry. This position is crucial to high customer satisfaction among Cendyn clients. The Technical Support Engineer II works with Operations, R&D, Product, Sales, and other Operations teams to contribute support and deployment expertise. Our Support structure has a strong reliance on training and knowledge sharing. As a Technical Support Engineer II, it will be incredibly important for you to mentor less experienced team members to improve our customer responses and work towards more one touch tickets. Job Responsibilities Essential Functions: Accountability Handle complex service delivery issues with Cendyn-specific software solutions. Troubleshoot application issues, providing operational support for nightly processing of Cendyn applications. Execute on complex incremental customer requests to assure customer satisfaction and deliver new revenue. Provide efficient client support and technical assistance via email, online chat, and telephone. Identify solutions for technical challenges. Complete delivery tasks and projects for both external and internal customers. Excellence Support customers with business and/or technical questions. Test and troubleshoot Cendyn products and integrations. Research and solve data- and software-related problems Develop and maintain strong SQL query and process analysis skills. Ensure the consistency and stability of Cendyn applications by maintaining standards / procedures for operating technical solutions. Represent Customer Support and Operations functions at customer review meetings as needed. Collaboration Distill complex topics into key talking points and then communicate them to clients and co-workers in a simple and coherent manner using a consultative approach. Communicate with customers, vendors, and other external contacts as needed to assure customer success. Mentor Support team members to increase knowledge and understanding to drive more one-touch tickets and improve the quality of solutions. Liaise among internal and external customers as well as third-party partners in the areas of application design, modifications, and troubleshooting, with focus on smooth and robust operations. Work closely with escalation resources in other Cendyn teams, addressing issues directly or engaging additional assistance when needed. Innovation Serve as a subject matter expert in the relevant product domains. Contribute to process and product design and documentation. Analyze complex business needs as presented by both internal and external customers and recommend delivery methods to satisfy the needs. Conduct root cause analysis and provide actionable solutions to reported incidents combining data analytics, business acumen, technical expertise, product features and sound judgement. Humanity Contribute to peer-to-peer training with other team members related to application and operational topics. Participate in interviews for new hires, consultants and / or replacement personnel. Non-Essential Functions A general knowledge of the hospitality industry. Use Zendesk and other CRM products to communicate and track customer interactions. Requirements Required Education and Experience: Bachelor’s degree in computer science or related field, OR some college plus related experience. Minimum of three (3) years of experience within software development or IT. Technical proficiency in Microsoft Windows operating system, web services, file management, Remote Desktop. User proficiency in Microsoft SQL Server, SQL query, data importing / exporting / manipulation. Technical capabilities with hands-on experience in development, coding, or database work (Python, .NET, ASP.NET, and VB.net). A+ Certification. Technical capability to represent operational needs and capabilities to other areas including Operations, Product Management, R&D, Sales, Marketing. Keyboarding speed of 40-60 WPM. Preferred Education and Experience: Hands-on experience with customer service software (Zendesk preferred, Salesforce, etc.) Previous hospitality industry experience a plus. Competencies Business Management Skills - Strong leadership skills (listening, communications, coaching,), ability to manage in a matrix organization, ability to implement and manage change. Planning and Organizational Skills –Excellent organizational, planning, and proven ability to manage multiple priorities. Decision Making – Excellent decision making and problem-solving skills. Office Tools – Strong technical aptitude and skilled in MS Windows-based office tools including SharePoint, database software and desktop applications. Empowerment, Coaching and Teambuilding – Ability to provide guidance and coaching while empowering staff to perform their roles. Create and maintain sense of teamwork to ensure accountability, cooperation, and collaboration towards a common goal. Analytical and Conceptual Thinking – Ability to interpret and analyze data and technical processes, identify problems and potential solutions, and formulate recommendations. Innovation – Ability to think creatively to accomplish continuous improvement and evolution of the department. Communication – Excellent communication, presentation, and interpersonal skills that apply to both internal and external customers. Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner. Work Schedule This position requires working in 24/7 rotational shifts, including evenings, late nights, and weekends. The role will be working in a hybrid work mode, with a minimum of two days required in the office each week, based in Hyderabad or Gurugram. EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cendyn expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Show more Show less

Job Purpose The Technical Support Lead is part of the Cendyn Global Customer Support team. The Global Customer Support team provides support for Cendyn products internationally. The Technical Support Lead will bring advanced diagnostic and solution skills to the Customer Support team and will assist in high-complexity support functions. The Technical Support Lead ensures availability and uptime by providing technical, non-technical and functional assistance, training, and ongoing support to high value clients for a variety of web-based products and applications that cater primarily to the hospitality industry. This position is crucial to high customer satisfaction among Cendyn clients. The Technical Support Lead works with Operations, R&D, Product, Sales, and other Operations teams to contribute support and deployment expertise. Our Support structure has a strong reliance on training and knowledge sharing. As Technical Support Lead, it will be incredibly important for you to mentor the Support Team members to improve our customer responses and work towards more one touch tickets. Job Responsibilities Essential Functions: Accountability Handle complex service delivery issues with Cendyn-specific software solutions. Troubleshoot application issues, providing operational support for nightly processing of Cendyn applications. Execute on complex incremental customer requests to assure customer satisfaction and deliver new revenue. Provide efficient client support and technical assistance via email, online chat, and telephone. Identify solutions for technical challenges. Complete delivery tasks and projects for both external and internal customers. Excellence Support customers with business and/or technical questions. Test and troubleshoot Cendyn products and integrations. Research and solve data- and software-related problems Develop and maintain strong SQL query and process analysis skills. Ensure the consistency and stability of Cendyn applications by maintaining standards / procedures for operating technical solutions. Represent Customer Support and Operations functions at customer review meetings as needed. Collaboration Distill complex topics into key talking points and then communicate them to clients and co-workers in a simple and coherent manner using a consultative approach. Communicate with customers, vendors, and other external contacts as needed to assure customer success. Mentor Support team members to increase knowledge and understanding to drive more one-touch tickets and improve the quality of solutions. Liaise among internal and external customers as well as third-party partners in the areas of application design, modifications, and troubleshooting, with focus on smooth and robust operations. Work closely with escalation resources in other Cendyn teams, addressing issues directly or engaging additional assistance when needed. Innovation Serve as a subject matter expert in the relevant product domains. Contribute to process and product design and documentation. Analyze complex business needs as presented by both internal and external customers and recommend delivery methods to satisfy the needs. Conduct root cause analysis and provide actionable solutions to reported incidents combining data analytics, business acumen, technical expertise, product features and sound judgement. Humanity People management responsibilities including recruitment, onboarding, performance management and coaching/mentoring team members Demonstrate the willingness to push your team to continually provide exceptional service and strategy. Contribute to peer-to-peer training with other team members related to application and operational topics. Participate in interviews for new hires, consultants and / or replacement personnel. Non-Essential Functions A general knowledge of the hospitality industry. Use Zendesk and other CRM products to communicate and track customer interactions. Requirements Required Education and Experience: Bachelor’s degree in computer science or related field, OR some college plus related experience. Minimum of three (3) years of experience within software development or IT. Technical proficiency in Microsoft Windows operating system, web services, file management, Remote Desktop. User proficiency in Microsoft SQL Server, SQL query, data importing / exporting / manipulation. Technical capabilities with hands-on experience in development, coding, or database work (Python, .NET, ASP.NET, and VB.net). A+ Certification. Technical capability to represent operational needs and capabilities to other areas including Operations, Product Management, R&D, Sales, Marketing. Keyboarding speed of 40-60 WPM. Preferred Education And Experience Hands-on experience with customer service software (Zendesk preferred, Salesforce, etc.) Previous hospitality industry experience a plus. Competencies Business Management Skills - Strong leadership skills (listening, communications, coaching,), ability to manage in a matrix organization, ability to implement and manage change. Planning and Organizational Skills –Excellent organizational, planning, and proven ability to manage multiple priorities. Decision Making – Excellent decision making and problem-solving skills. Office Tools – Strong technical aptitude and skilled in MS Windows-based office tools including SharePoint, database software and desktop applications. Empowerment, Coaching and Teambuilding – Ability to provide guidance and coaching while empowering staff to perform their roles. Create and maintain sense of teamwork to ensure accountability, cooperation, and collaboration towards a common goal. Analytical and Conceptual Thinking – Ability to interpret and analyze data and technical processes, identify problems and potential solutions, and formulate recommendations. Innovation – Ability to think creatively to accomplish continuous improvement and evolution of the department. Communication – Excellent communication, presentation, and interpersonal skills that apply to both internal and external customers. Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner. Work Schedule This position requires working in 24/7 rotational shifts, including evenings, late nights, and weekends. The role will be working in a hybrid work mode, with a minimum of two days required in the office each week, based in Hyderabad or Gurugram. EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cendyn expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Show more Show less

Your Title: IS Help Desk Technician Job Location: Chennai, India Our Department: Corporate Information Systems Do you enjoy helping others and working in a close-knit team environment? What You Will Do: You will be responsible for the day-to-day operational activities of Help Desk support covering first line support for all worldwide Trimble offices. You’ll be responsible for screening, referring, diagnosing, troubleshooting, and resolving internal inquiries and work requests as they relate to the maintenance and support of personal computers, basic networking, and software applications. You will work on troubleshooting, identifying, and resolving problems for PCs, Macs, mobile devices, software applications and workstation/network communications interfaces. Attending telephone support requests from worldwide Trimble employees. Monitoring and responding to Trimble internal employee requests for help in the Jira Service Desk ITSM application. Maintenance of diagnostic & user information in the Help Desk database. Gather customer information and determine the issue by elevating and analyzing symptoms. Follow standard processes, procedures and policies. Resolve user problems independently or in conjunction with other Help Desk staff, and when necessary escalate problems to other IS staff and resources timely and effectively. Responsible for Help Desk ticket response and resolution time. Fulfills ticket requests by completing the transaction or forwarding the requests. Ensure that any faults associated with desktop computers are remedied in the shortest time possible with the least disruption for the user. This includes system hardware problems, operating system problems, supported application configurations and basic network connectivity issues. Attend meetings with peers, other IS staff, IS management and business group managers and employees in support of end users and the corporate IS infrastructure. Create knowledge base documents. Follow up and make scheduled callbacks with the customer where necessary. What Behavioral Characteristics You Will Bring A customer service focus with solid phone skills and excellent written communications skills. Exemplary attendance and punctuality. Customer Service: demonstrate the ability to respond with a high degree of urgency to the needs & requests of others, internally and externally. Understand the impact of their work on others. Personable and able to deal with a wide range of customers with different skill levels in a positive and friendly manner. Understand safety policies and actively promote safe practices in the workplace. Maintain constructive relationships and demonstrate respect for everyone contacted. Deal constructively with conflict, focus on the situation, issue or behavior, and not on the person by diffusing situations before conflicts arise. Resolve conflicts by directly and actively promoting and gaining cooperation from others. Consistently provide ideas, opinions, or information in an articulate, professional way. Actively listen to others and demonstrate understanding of other points of view. Willingness and ability to adjust to changing conditions or priorities. Take the initiative to identify and act on problems and lead by example. Consistently make decisions that resolve problems. Must have a demonstrated track record of excellent customer service delivery. Must have the ability to work successfully with little supervision. Update knowledge by participating in educational opportunities. Willing to work on shifts including a night shift. Position requires use of a Headset / Microphones. What Skills & Experience You Should Bring 1-3 years of experience or fresh graduate in computer science. Excellent English language skills, both written and verbal. Ability to speak and write clearly and accurately in English. Multilingual ability with the European language is a plus. Effective listening skills. Basic knowledge on computer hardware and its operating systems. Basic knowledge on Microsoft office and mail clients. Must be able to solve problems by exploring alternatives and selecting the appropriate solution. Certification in Windows / Mac / Linux is an added advantage. Basic Networking knowledge. Basic Knowledge on electronic equipment, and computer hardware and software, including applications and programming. High level of analytical thinking to solve problems with an understanding of technology and an ability to ask the right questions and apply solutions to business problems. Does well with minimal “hands on” training and can pick up new skills quickly and can “take the ball and run with it”. Ability to multi-task and can handle frequent interruptions. Can consistently follow protocol and instructions. Can work independently with little management direction. Actively looking for ways to help people. Touch Type keyboarding skills required. Any certification on Operating systems, hardware, or IT process is a plus. About Your Location: Trimble Chennai has just opened a new 300,000 square feet state-of-the-art facility that has a seating capacity of nearly 2,000 staff. The Chennai facility is one of Trimble’s largest R&D centers outside of the US. The building features an open office design, with a minimum of six feet between employees’ seating arrangements. The office was designed to provide beautiful, landscaped views on every floor. It has various facilities such as internet-enabled collaborative spaces, a gym, play areas, creche, a health food cafe and lobby areas on two floors. About Our Corporate Information Systems Division: The Corporate Information Systems team supports Trimble employees' work technology to keep them productive. Our global team is located across the world to provide fast response times and to efficiently diagnose issues and personalize our customers’ experience. Our team is cohesive, supportive, and we are proud of what we do. Trimble’s Inclusiveness Commitment: We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work. We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Job Description Position Title Associate / Sr. Associate (A1/A2) Function Operations Reports to Assistant Manager/Lead Assistant Manager Process Name Property Vendor Payments Complexity Level 3 Location – Pune Permanent/ Temporary Permanent Basic Function As an associate / Sr. Associate in Claims Processing, your role is vital in ensuring accurate claim resolution in a dynamic, fast-paced environment that prioritizes exceptional customer service. This position requires a responsible for timely and accurate payment of Vendor payment, sending letters and other additional task to assist the claim handlers. Associate would also need to liaise with claims handlers on need basis. Key Responsibilities Create Correspondence and send Letters using the Email process to insured, claimant and service provider as per the process requirements Create activity and tasks for reviews before sending the letters Review and research payments information before issuing the payment Manage complex claims processing functions, including process vendor payment Utilize related systems and technology proficiently to streamline processes. Evaluate the impact of new releases, procedures, and suggestions. Identify and address system errors, program malfunctions, workflow inefficiencies, or processing improvements by liaising with team leaders or supervisors. Assist quality auditors as required and undertake additional responsibilities as assigned. Communicate with handler for any clarification/authorization, if required Performance Parameters Productivity Quality Attendance Schedule Adherence Any other essential function that may occur from time to time as directed by the Supervisor. Primary Internal Interactions Subject Matter Expert for the purpose of process training, ramp, floor support, and any process-related query QCA for the purpose of audit feedback AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance. Skills Technical Skills Good computer navigation skills Good keyboarding speed (25 W.P.M.) Good knowledge of the complete MS Office suite Process Specific Skills Knowledge of US P&C insurance Knowledge of US P&C claims Soft Skills (Minimum) Communication skills (English) –Should be able to speak, read, interpret business documents & write business emails. Escalate issues if required. Teamwork/ Managing Self / Adaptability Ability to work successfully in a production driven environment. Adaptability to change. Ability to work on routine/standardized transactions Soft Skills (Desired) Self-disciplined and result oriented. Ability to multitask. Ability to work effectively as part of a team. Open to work extra time as per business requirements. Education Requirements Graduation or diploma from a college or university with a minimum of fifteen (15) years of education Work Experience Requirements Minimum Eighteen months of work experience in a related field is required. Experience in BPO US P&C Insurance industry. Experience in BPO specifically in US P&C Claims Show more Show less

Job Description Position Title Associate / Sr. Associate (A1/A2) Function Operations Reports to Assistant Manager/Lead Assistant Manager Process Name RD/Content/ALE Complexity Level TBD Location – Pune Permanent/ Temporary Permanent Basic Function As an associate / Sr. Associate in Claims Processing, your role is vital in ensuring accurate bill review and data entry items attached on email received in system. Their roles involves in decision making to match the correct bill, review the claim and data entry. This position requires a Lean approach, technical proficiency, and a proactive attitude toward innovation. You will manage intricate claims services functions, handle correspondence, and spearhead special projects across various lines of business. Key Responsibilities Ensure that the process transactions are processed as per Desktop procedures. Ensure that the assigned targets are met in accordance with SLA and Internal standards. Create and review Excel based trackers, review bills and claims, contacting claim handler. Review and research correct claim number to attached documents. File Copy pull documents from various claim systems and share with adjusters. Manage complex claims processing functions, including process, and bill review. Utilize related systems and technology proficiently to streamline processes. Evaluate the impact of new releases, procedures, and suggestions. Identify and address system errors, program malfunctions, workflow inefficiencies, or processing improvements by liaising with team leaders or supervisors. Assist quality auditors as required and undertake additional responsibilities as assigned. Communicate with handler for any clarification/authorization, if required Performance Parameters Productivity Quality Attendance Schedule Adherence Any other essential function that may occur from time to time as directed by the Supervisor. Primary Internal Interactions Subject Matter Expert for the purpose of process training, ramp, floor support, and any process-related query QCA for the purpose of audit feedback AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance. Skills Technical Skills Good computer navigation skills Good keyboarding speed (25 W.P.M.) Good knowledge of the complete MS Office suite specially Excel Process Specific Skills Knowledge of US P&C insurance Knowledge of US P&C claims Soft Skills (Minimum) Communication skills (English) –Should be able to speak, read, interpret business documents & write business emails. Escalate issues if required. Teamwork/ Managing Self / Adaptability Ability to work successfully in a production driven environment. Adaptability to change. Ability to work on routine/standardized transactions Soft Skills (Desired) Self-disciplined and result oriented. Ability to multitask. Ability to work effectively as part of a team. Open to work extra time as per business requirements. Education Requirements Graduation or diploma from a college or university with a minimum of fifteen (15) years of education Work Experience Requirements Minimum Eighteen months of work experience in a related field is required. Experience in BPO US P&C Insurance industry. Experience in BPO specifically in US P&C Claims Show more Show less

Job Description Job Description – Admin Ops – SME/Trainer Position Title Sr. Executive – Subject Matter Expert/Trainer Function Operations Reports to Assistant Manager/Lead Assistant Manager Process Name Complexity Level Location – Pune Permanent/ Temporary Permanent Basic Function The SME is responsible to train new hires on client Standards and procedures. Also, mentor associates to identify performance gaps and build remediation plan. Process Description Essential Functions Train new hires on client Standards and procedures Mentor associates to identify performance gaps and build remediation plan. Participate in QA from time to time to address increased sample requirements in case of performance gaps. Contact external parties to obtain incomplete and/or inaccurate information (as necessary via outbound calls if required) Solves problems effectively; identifies the relevant issues, gathers needed information and input, applies sound reasoning, and develops workable solutions. Conduct ongoing analysis of performance and recommend actions for improvement at associate / process level. Participate in calibration exercises on a regular basis to ensure consistency in measurement. Work closely with QA and Operations team to conduct team huddles. Perform transaction processing as per defined policies and procedures. Co-ordinate all process improvement initiatives with process Black Belt. Primary Internal Interactions Associates Ops AM, Lead AMs, Managers Primary External Interactions Client, for the product interactions and calibrations Organizational Relationships Reports To: AM / Lead AM / Manager – Operations Skills Technical Skills Good computer navigation skills Good keyboarding speed (25 W.P.M.) Good knowledge of complete MS Office suite Process Specific Skills Understanding of process nuances Strong understanding of US P&C Insurance fundamentals Understanding of claim Property processes preferable Soft Skills (Minimum) Strong customer service orientation, communication (written and verbal) and problem-solving skills. Ability to coach and give effective feedback on an ongoing basis. Demonstrating and advocating the vision and values of the organization Attention to detail and analysis / judgment skills in understanding account level requirements provided by client, compiling and summarizing information as necessary. Strong data comprehension skills – read and carefully interpret business requirements. Responsible to handle high volume of transactions and identify scenarios demanding escalation to supervisor to avoid negative business (process or financial) impact Soft Skills (Desired) Self-disciplined and result oriented. Ability to multitask. Ability to work effectively as part of a team. Open to work extra time as per business requirements. Education Requirements Graduation or diploma from a college or university with a minimum of fifteen (15) years of education Work Experience Requirements Minimum Eighteen months of work experience in a related field is required. Experience in BPO US P&C Insurance industry. Experience in BPO specifically in US P&C Claims Show more Show less

Job Discerption- Candidate should have analytical skills. F&A (Insurance) collections background is essential. OTC(AR) Experience required. Past work experience of SAP ERP will be of weightage advantage. Good working knowledge of Microsoft Excel Ensure that the guidelines are followed as per standard procedures. Open to feedback. Quality monitoring & review of accounts Allocation of accounts as per the guidelines Ensure timely closure of accounts. Ensure that the quality of the transactions is in compliance with predefined parameters. Ensure adherence to Company Policies and Procedures Ensure fair methods are used to collect outstanding balance on the account. Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns. Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors) Prepare reports of the accounts assigned to the team. Preparing business review templates for performance review Technical Skills - Good Computer navigation skills, keyboarding skills Proficient in MS office – specially Excel Process Specific Skills - Possesses necessary knowledge of business concepts to effectively perform the job. Effective negotiation skills Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others. Commits to achieving specific objectives and takes ownership for accomplishing them. Effectively balances quality, customer service and productivity standards. Make calls to the customer for collection or payment details. Work towards resolution of disputes Soft Skills - Self-discipline Result orientation Adaptability Presentation skills Feedback skills Goal oriented Excellent written and verbal communication skills Listening and comprehension skills Questioning and Reasoning Skills Customer Service focus and telephone etiquette Ability to multitask, prioritize and manage daily work activities. Show more Show less

Job Description Position Title Associate / Sr. Associate (A1/A2) Function Operations Reports to Assistant Manager/Lead Assistant Manager Process Name Property Vendor Payments Complexity Level 3 Location – Pune Permanent/ Temporary Permanent Basic Function As an associate / Sr. Associate in Claims Processing, your role is vital in ensuring accurate claim resolution in a dynamic, fast-paced environment that prioritizes exceptional customer service. This position requires a responsible for timely and accurate payment of Vendor payment, sending letters and other additional task to assist the claim handlers. Associate would also need to liaise with claims handlers on need basis. Key Responsibilities Create Correspondence and send Letters using the Email process to insured, claimant and service provider as per the process requirements Create activity and tasks for reviews before sending the letters Review and research payments information before issuing the payment Manage complex claims processing functions, including process vendor payment Utilize related systems and technology proficiently to streamline processes. Evaluate the impact of new releases, procedures, and suggestions. Identify and address system errors, program malfunctions, workflow inefficiencies, or processing improvements by liaising with team leaders or supervisors. Assist quality auditors as required and undertake additional responsibilities as assigned. Communicate with handler for any clarification/authorization, if required Performance Parameters Productivity Quality Attendance Schedule Adherence Any other essential function that may occur from time to time as directed by the Supervisor. Primary Internal Interactions Subject Matter Expert for the purpose of process training, ramp, floor support, and any process-related query QCA for the purpose of audit feedback AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance. Skills Technical Skills Good computer navigation skills Good keyboarding speed (25 W.P.M.) Good knowledge of the complete MS Office suite Process Specific Skills Knowledge of US P&C insurance Knowledge of US P&C claims Soft Skills (Minimum) Communication skills (English) –Should be able to speak, read, interpret business documents & write business emails. Escalate issues if required. Teamwork/ Managing Self / Adaptability Ability to work successfully in a production driven environment. Adaptability to change. Ability to work on routine/standardized transactions Soft Skills (Desired) Self-disciplined and result oriented. Ability to multitask. Ability to work effectively as part of a team. Open to work extra time as per business requirements. Education Requirements Graduation or diploma from a college or university with a minimum of fifteen (15) years of education Work Experience Requirements Minimum Eighteen months of work experience in a related field is required. Experience in BPO US P&C Insurance industry. Experience in BPO specifically in US P&C Claims Show more Show less

Job Description Position Title Associate / Sr. Associate (A1/A2) Function Operations Reports to Assistant Manager/Lead Assistant Manager Process Name Property Vendor Payments Complexity Level 3 Location – Pune Permanent/ Temporary Permanent Basic Function As an associate / Sr. Associate in Claims Processing, your role is vital in ensuring accurate claim resolution in a dynamic, fast-paced environment that prioritizes exceptional customer service. This position requires a responsible for timely and accurate payment of Vendor payment, sending letters and other additional task to assist the claim handlers. Associate would also need to liaise with claims handlers on need basis. Key Responsibilities Create Correspondence and send Letters using the Email process to insured, claimant and service provider as per the process requirements Create activity and tasks for reviews before sending the letters Review and research payments information before issuing the payment Manage complex claims processing functions, including process vendor payment Utilize related systems and technology proficiently to streamline processes. Evaluate the impact of new releases, procedures, and suggestions. Identify and address system errors, program malfunctions, workflow inefficiencies, or processing improvements by liaising with team leaders or supervisors. Assist quality auditors as required and undertake additional responsibilities as assigned. Communicate with handler for any clarification/authorization, if required Performance Parameters Productivity Quality Attendance Schedule Adherence Any other essential function that may occur from time to time as directed by the Supervisor. Primary Internal Interactions Subject Matter Expert for the purpose of process training, ramp, floor support, and any process-related query QCA for the purpose of audit feedback AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance. Skills Technical Skills Good computer navigation skills Good keyboarding speed (25 W.P.M.) Good knowledge of the complete MS Office suite Process Specific Skills Knowledge of US P&C insurance Knowledge of US P&C claims Soft Skills (Minimum) Communication skills (English) –Should be able to speak, read, interpret business documents & write business emails. Escalate issues if required. Teamwork/ Managing Self / Adaptability Ability to work successfully in a production driven environment. Adaptability to change. Ability to work on routine/standardized transactions Soft Skills (Desired) Self-disciplined and result oriented. Ability to multitask. Ability to work effectively as part of a team. Open to work extra time as per business requirements. Education Requirements Graduation or diploma from a college or university with a minimum of fifteen (15) years of education Work Experience Requirements Minimum Eighteen months of work experience in a related field is required. Experience in BPO US P&C Insurance industry. Experience in BPO specifically in US P&C Claims Show more Show less

Job Description As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary This senior level analyst position is responsible for the configuration and support of software application systems within the People Organization. As part of the HR Technology team, this role provides complex analytical and consultative support delivering HR processes. Generally, provides technical input for Digital/vendor support. II. Essential Duties And Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. Reviews open cases/issues and troubleshoots or assigns to other tech team members for resolution. Coordinates with vendor regarding required support by opening tickets, escalating, and following up as required. Continuously develops advanced knowledge of assigned application(s) utilizing vendor websites, user groups and training to effectively utilize system capabilities. Mentors other team members and is recognized as an expert. Consults on requested configuration changes, partnering with the team to determine best options for design decisions based on documented requirements, current configuration, and downstream impacts. Documents final specs and configures application. Analyzes impact of configuration from foundational structures to Fast Formulas and extensions to HR service delivery and downstream systems and integrations. Leads meetings to resolve priority issues. Ensures data integrity and governance by supporting large/complex data imports and extracts and validating accuracy through reporting and queries. Supports the development and maintenance of integrations/file transfers. Provides analysis and consultation on the implementation of new software application products or new modules in existing applications . Provides experienced support for integrations, reports, and large data imports/extractions. Plans for and supports migrations, releases, upgrades and/or patches - mitigating risk/downstream impacts. Developing knowledge and expertise on extensions and Fast Formulas. Engages Digital and vendor for support as necessary. Executes unit, integration and acceptance testing. May support functional team with required screen shots and system steps for testing and change management. May be responsible for configuring and delivering moderate to complex reports and queries utilizing delivered software. Follows established data governance. Documents all configuration. III. Supervisory Responsibilities No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance and/or training to coworkers. May lead project teams and/or plan and supervise assignments of lower level employees. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. Education and Experience Education: Bachelor’s Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. Experience: Eight (8) years of previous experience (in addition to education requirement). Certificates, Licenses, Registrations or Other Requirements None required. Other Knowledge, Skills or Abilities Required Database queries/extracts using calculations, formulas, and complex commands. Extensive experience evaluating requirements and specs for development, testing and deployment. Hands on configuration of application(s), evaluating impact and supporting releases, patches, upgrades and enhancements. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day; Required to exert physical effort in handling objects less than 30 pounds rarely; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is: office setting. Must be available to work standard business hours, as well as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc.). May need to attend after hours calls with the offshore team. Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply. Show more Show less

Good Computer navigation skills, keyboarding skills Should be familiar with MS Office Typing speed must be between 30-35 wpm with 95% accuracy Possesses necessary knowledge of business concepts to effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others. Commits to achieving specific objectives and takes ownership for accomplishing them. Responsible for handling high volumes of transactions. Effectively balances quality, timeliness and productivity standards Webchat/Digital knowledge Self discipline Result and Customer oriented Adaptability and Flexibility CEF scores of B2 on both Written and Spoken English Excellent written and verbal communication skills Good comprehension skills Strong questioning and reasoning Skills Customer Service focus Ability to multi task, prioritize and manage daily work activities Education Requirements Graduate with at least 15 years of education. Work Experience Requirements Minimum 1 year of Webchat experience is must. Candidates with voice background & prior, web chat experience in preferable UK insurance or else US experience will be preferred, or experience of Webchat/e-mailing process with more than 1 concurrency, flexi shift and weekend working is most desirable. Show more Show less