233 Keyboarding Jobs - Page 7

POSITION SUMMARY Alphanumeric is hiring an ITS Service Desk Analyst based in India for a full-time remote job. Reporting to the Team Lead/Manager, your primary responsibilities will be to always provide polite and professional support to external customers and clients. You will receive, document, and track all incoming customer/user calls for immediate remedy and closure. You will be accountable for your own personal performance regarding metrics and serve as the single point of contact (SPOC) for incidents, including owning the call through closure. Paid training is provided. JOB CONDITIONS Type of contract: permanent. Model: work from home 100% Salary base: 49.000 INR gross per month. Benefits: internet allowance + private health insurance. Working shift: this could vary depending on what is needed between 6 am and 8 pm EST - flexibility is requirired from your end. Training shift: 8 am to 5 pm EST. Start date ASAP ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Provide timely IT service desk support to contracted clients • Use defined procedures for responding to customer calls • Collect information from caller and document data elements in designated tool • Maintain records of all calls from customers using designated Service Management tool • Provide detailed documentation of all steps involved in resolving customer issues • Escalate issues to the appropriate department and personnel • Investigate, examine, troubleshoot, and solve hardware and software issues quickly • Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers • Provide support and instruction for client products • Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing • Update knowledge base for all clients • Unlock and reset passwords for user accounts • Resolve issues for clients using designated remote access tool • Ability to have flexible schedule to assist in responding to emergency support issues and situations • Other duties as assigned EDUCATION AND/OR EXPERIENCE • Computer Science or related degree and a minimum of 1-year previous IT support experience preferably in a call center environment and/or any equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS • A+ certification or equivalent experience with a Geek Squad or European Equivalent COMPUTER SKILLS • OKTA, ServiceNow and high proficiency in O365 (important) • Solid computer keyboarding, multiple monitor, and touchpad skills • General understanding of various software and hardware. COMMUNICATION SKILLS, REASONING ABILITY AND/OR MATHEMATICAL SKILLS • Excellent written and oral English communication skills • Native level fluency in designated language • Exceptional problem solving and organizational skills • Excellent analytical and problem-solving skills • Excellent customer service orientation • Ability to adjust and adapt to situations in a timely manner • Motivated self-starter, proactive with initiative to work and learn

Location(s) Posting Location: Noida, India City/Cities Noida Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 10-Jun-2024 Job ID 3101 Description And Requirements Position Summary As a Software Packaging Specialist, responsible for monitoring Service-now queues for new, approved software packaging requests, you will play a pivotal role in validating requirements with Application Owners, maintaining comprehensive records of applications, owners, versions, and application status. Additionally, you will assist in the preparation of daily reports for customers or management, escalate incidents and requests as needed for timely resolution and customer satisfaction, and actively contribute to the development and maintenance of documentation. Participation in department and business-level projects and meetings is expected to ensure the prompt execution of technology initiatives and strategies. Job Responsibilities Responsible for creating and testing Windows software installation packages for automated deployments in an Enterprise environment Experience in creating packaging for server operating system, mostly for Citric end user platform hosting on server platform. Initiates, plans, coordinates, designs, develops, and tests software distribution packages. Work with end customer to perform the UAT testing of the package before distribution of the package in production environment. End-to end support in packaging, testing , distributing in test and production rollout, help operations team in case of any failure in prod deployments Generate and maintain operational and other procedural documentation as needed Experience with multi-site, large environment with application package deployments using tools such System Center Configuration Manager, Intune, or equivalent technologies such as Chef Infra , Ansible Experience with producing complex software packages and software deployments Minimum of two years' experience in Config Management, SCCM, Intune or similar product for application packaging and distribution In-depth knowledge of operating systems (Windows Desktop OS 7/10/11, Windows Server 20XX Server). Ex. (DLL conflicts, Windows registry, environment variables, batch files, and client/ server operations/connectivity Strong knowledge in windows application package creation and installation using Windows installation components and third-party tools such as Admin Studio, InstallShield, Wise Studio, Orca Expertise in Windows automation scripting such as PowerShell, WMI, VBScript, PowerShell App Deployment Toolkit. PowerShell and App Deployment Kit strongly preferred Working knowledge in Microsoft‚ÄØIntune‚ÄØsoftware administration, software packaging and deployment Comprehensive knowledge and experience with Windows installer technologies such as MSI,‚ÄØMSIX, AppX, virtualization, and other installer technologies. Candidate should also have a strong understanding of the following areas as relates to application packaging: MSI patches and transforms MSIX packaging and App MSI merge modules, macros, and custom actions Security modifications within MSI packages Installation impersonation (system, user etc.) Experience with DLL conflicts, Windows registry modifications Environment variables TCP/IP networks, Network Protocols Education, Technical Skills & Other Critical Requirement Education Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education. Experience (In Years) 4-6 Year Technical Skills Excellent Keyboarding and data entry speed Knowledge of Insurance principles in relation to the US Insurance industry is preferred Knowledge About US Culture Is Preferred Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops Non-Voice Complexity Scale: 7/T5C5 (Rule & non-rule-based decision making, domain knowledge, extensive customer communication) About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Job Description As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary This intermediate level position is part of a team responsible for the configuration and support of software application systems within the People Organization. As part of the HR Technology team, this role provides basic technical and analytical support delivering HR processes. With experienced team members, may provide input for delivering HR processes. II. Essential Duties And Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. Monitors HR systems, open cases and reviews current processes to troubleshoot application related issues and answers system related questions. Seeks development on the job and through more formal training. Performs analysis and documents current and new processes to take advantage of technology Makes required configuration changes according to documented requirements. Advises on impacts to current configuration and downstream applications. Maintains foundational workforce structures, data fields and processes. Analyzes impact of configuration of tables, data fields, foundational structures and processes on downstream systems and integrations. Ensures data integrity and governance by supporting data imports and extracts and validating accuracy through reporting and queries. Supports integrations/file transfers. With guidance, analyzes new software application products or new modules in existing applications. Provides day to day support and maintenance for system(s), preparation for releases, upgrades and/or patches. Executes testing, reporting and analysis of changes. Monitors open tickets/vendor escalations for progress. Executes unit, integration and acceptance testing. Working with the functional team, provides screen shots and system steps for testing and change management. May be responsible for configuring and delivering basic reports and queries utilizing delivered software. Follows established data governance. Documents all configuration. III. Supervisory Responsibilities No supervisory duties. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. Education and Experience Education: Bachelor’s Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. Experience: Two (2) years of previous experience (in addition to education requirement). Certificates, Licenses, Registrations or Other Requirements None required. Other Knowledge, Skills or Abilities Required Hands on configuration of application(s), and supporting releases, patches, upgrades and/or enhancements. Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day; Required to exert physical effort in handling objects less than 30 pounds rarely; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is: office setting. Must be available to work standard business hours, as well as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc.). May need to attend after hours calls with the offshore team. Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply. Show more Show less

Job Description Position Title, Responsibility Level Executive Function Healthcare Reports to Team Manager Permanent/ Temporary Permanent Span of Control Individual Contributor Location Noida, India Basic Function Work Type - Back office (Level 2) Case creation in Client tool/application, basis the data received Once the case is received, action to be taken as per Standard Operating Procedure Determine if case can be processed and/or to be routed to another queue If case creation needed- Identify the procedure and diagnosis codes in the fax, create case, add notes (standard templates to be followed) and task timely to correct team/nurse for further handling. High priority on compliance Essential Functions Navigate through multiple system / applications for data gathering Proficiency with computer skills (navigating multiple systems and keyboarding) Understand the goals and standards to ensure that quality and productivity standards are met Accurate and timely updating of the database Meet the agreed upon KPIs as per the operational definitions and targets Participate in the User Acceptance Testing as needed 98% - 100% attendance during training/nesting period is required Must be flexible to work hours with Monthly work schedules changes Primary Internal Interactions Actively participate in the team meetings, discussions and provide inputs Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals Primary External Interactions None Organizational Relationships Reports To : Team Manager Supervises : None Skills Technical Skills Working knowledge of MS office (Word and Excel) and Internet / Outlook Process Specific Skills Strong comprehension skills US Healthcare knowledge is preferred but not mandatory Soft Skills (Desired) Written Communication – Good Verbal Communication - Average Soft Skills (Minimum) None Education Requirements Diploma/Graduation with a minimum 15 years of education Work Experience Requirements 0 to 1 year of experience Annexure Acknowledgement (acknowledge that the information contained in this document is factual and complete) ___________________________________ ___________________________________________ ____________________________ Candidate Supervisor/Manager Date Show more Show less

Job Description As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary Serves as on-site Human Resources Generalist for one or more client groups. Performs highly complex Human Resources related duties at the professional level and carries out responsibilities in some or all of the following functional areas: employee relations, labor relations, recruitment, training, compliance, benefits and compensation administration. Administers HR policies and procedures. Collects and analyzes HR data, assists the HR Manager with tasks as assigned and makes recommendations to Management. II. Essential Duties And Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Provides direct support to HR Manager in various areas such as employee relations, recruitment and staffing, training and development, benefits and compensation, policy and procedure compliance, organizational development, performance management, succession planning and other corporate initiatives. Applies fundamental business, change management, and human resources concepts to establish and maintain effective working relationships with business partners. Investigates help line calls and resolves employee conflicts and/or questions. Interfaces with departmental and cross-functional peers and managers to provide consultative support, communicate procedures, and facilitate meetings and training programs. Assists in resolution of employee problems including coaching, counseling and discipline. Monitors for compliance to Federal, State, and local laws and company policies. Develops and analyzes HR metrics, such as employee turnover reports. III. Supervisory Responsibilities Direct supervision of full-time employees including team leads and individual contributor positions; May have indirect supervision of other full-time management and/or individual contributor positions. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. Education and Experience Education: Bachelors Degree (accredited) in Human Resources, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. Experience: Seven (7) years of previous work experience, with minimum of three (3) years of prior team management experience (in addition to education requirement). Certificates, Licenses, Registrations or Other Requirements Preferred: PHR certification Other Knowledge, Skills or Abilities Computer skills including Microsoft Office, time and attendance and other human resource information systems (e.g., PeopleSoft). Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day; Required to exert physical effort in handling objects less than 30 pounds rarely; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is: office setting. Show more Show less

Skills Sets TESTED / TRAINED THROUGH Qualifying Score Technical Skills Min Ability to use the Desktop Computer system Technical Test >=7/10 Basic IT & familiarity of Operating Systems (Windows 95/98/2000/NT) Basic Knowledge of using Internet, Web Browser, Search Engine etc Keyboarding Skills Typing Test >=25 Process Specific Min Process Knowledge - Will be provided based on the Desktop procedures provided for training by the client. Please review JD for details on process Process Training and Assessments 80% Process Knowledge Systems Training - Training will be provided on clients proprietary mainframes and systems Quality and Compliance Training - Overview on client quality, compliance laws and regulations will be provided . Executives will be trained on Fatal Errors, Escalation procedures and Exl's company quality policy, call quality form Client Specific Min British Gas requires all agents to have excellent spoken English and should be able to communicate correctly and clearly. They are particular about agents ability to converse in correct English, rate of speech, grammar and clarity Soft Skills Min Excellent Spoken English Ability to communicate correctly and clearly (grammatically and contextually correct) - FAILING IN GRAMMAR OR ACCENT - DO NOT HIRE CET Hiring Accent 75% Voice Modulation 80% Grammar 85.00% Listening Skills 85% Rate of speech 75% Customer Service Focus - Ability to clearly understand the customer and empathize with him/her, ability to ask probing questions and record details, ulimately scoring high on customer experience Customer Service Skills 85% Telephone Etiquette 75% Good analytical skills. Reasoning Test 85% Desired Skills Questioning, Reasoning and Analytical Psychometric Test Monthly Evaluations done by the Mgr and/or the AM and the susequent rating given Adaptable and Flexible Self Discipline, Listening & Patience Commitment and Drive for results. Assertiveness Show more Show less

Primary Responsibility This role is primarily responsible to deal with customers/other suppliers and investigate to come out with the final solution. Performance Parameters Average Handle Time Quality Assurance (Finished Product Quality ) Measurement of the customer service representative’s soft skills Authentication - Measurement of the customer service representative’s soft skills Negotiation skill- finding out the problem and if required to make a decision on waiving off /negotiating some bill amount. Inquiry Review - Measurement of the customer representative’s conformance to inquiry review requirements Attendance - dependability Schedule Adherence - punctuality First call resolution Customer Experience - Measurement of the customer service representative’s soft skills Role Responsibilities Ensure that the process transactions are processed as per Desktop procedures Ensure that the assigned targets in accordance with SLA and any internal standard are met Initiate and manage Field support / Voice / Collectio n process. Provide resolution by catering exceptions and update systems accordingly. Opening Account / Closing Account Verifying customer details Adjusting technical information on the account Investigate Metering / Industry / Billing accounts Issue relevant system generated letters Ensure that the quality of the transactions is in compliance with predefined parameters as defined by Process Excellence Standards. Ensure adherence to established attendance schedules Ensure adherence to Company Policies and Procedures Ensure use of standard verbiage – use of short & effective statements. Resolve customer queries / record claim in first call itself Take ownership for settling calls dealt with by the agent. Ensure that all calls dealt with provide excellent customer satisfaction and experience. Primary Internal Interactions AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance CCEs (Team Members) for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required. SME/ Process Trainer for the purpose of training as and when required. QCA and CEA for the purpose of training and audit. Minimum Qualification Total of fifteen (15) years of education including, at a minimum, (i) a degree from a university or Government-recognized private college degree program of three (3) years or more, or (ii) a diploma of three (3) years or more from a Government registered and nationally recognized educational institution providing diplomas in the hospitality, tourism or travel industry. Minimum Experience Domain knowledge 1 year + Candidate should have BPO voice experience or hospitality, customer service, tourism or travel industry experience Technical Skills Minimum 1 year of experience working with Utilities process Basic Knowledge Of Computers Knowledge of key parts of the computer and rebooting the system. Preferably good typing speed and accurate system updation. Phone/ Call Master Handling Skills Keyboarding Skills (Typing Skill > 20 wpm) Soft Skills Required Skills: Good Spoken English Excellent written and verbal communication skills Ability to communicate correctly and clearly Good Problem Solving Skills Strong troubleshooting skills Ability to approach problems logically Strong customer service focus Ability to empathize with the customer Prioritizing customer needs Ability to communicate correctly (grammatically and contextually correct) and clearly. Customer Service Focus – Ability to clearly understand the problem of customer and empathize him/her Good problem solving, reasoning, data gathering and analytical skills. Should have 12 and above as a CEF ratings / scores Product Specific Knowledge Knowledge about the General Information about British Gas Knowledge about “SAP, Siebel & ET Databases” Call Opening and Closing Scripts Login Procedures to various applications like -> Center Vu, Dialer, SAP, & Siebel Knowledge of Processes outlined for Case Handling Call Escalations Call Forwarding Call Reporting / Data Logging Phone / Call master Handling Skills Keyboarding skills Desirable Skills Attention to detail Adaptable & Flexible Active Listening skills. Should show capabilities to drive a discussion Self discipline Learning and decision making Listening, Patience, and Action oriented Show more Show less

Primary Responsibility Understand all relevant aspects Freight Bill Entry process, which includes: Able to read and understand BOL and identify customer information. All billing information should be entered in client software in all required fields. Performance Parameters Productivity (Per SLA parameters) Accuracy/Quality (Per SLA parameters) Client Complaints (Per SLA parameters) Any other metrics agreed to within SLA Role Responsibilities Participate in training to develop knowledge in all systems Integrate procedural changes into daily routine Achieve individual productivity and quality goals Support other team members in meeting service expectations Aid in the training of others, as needed Provide quality review to ensure accuracy Adhere to Company Policies and Procedures Stay current with system and procedural changes to bill entry process. Identify differences between bill entry error and system issues. Identify trends with bill entry errors and bring to management attention. Understanding of transportation operations, freight flow, terms. Understanding of bill flow process (which can differ between operating companies) Understanding of ‘down stream’ effects of bill entry accuracy Ensure adherence to EXL and YRCW Policies and Procedures Primary Internal Interactions Assistant Manager - Operations for the purpose of reporting performance, clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved by the Assistant Manager CCEs (Team Members) for the purpose of seeking co-operation and clarification on process related matters and providing assistance and support when required. SME/Process trainer for the purpose of training as and when required. Primary External Interactions None Minimum Qualification Graduate/Undergraduate with Computer literacy (MS Office and Domain knowledge). Minimum Experience 0, >=1 year Technical Skills Soft Skills Adaptability Customer Focus Interpersonal Skills Communication Skills v Keyboarding skills (Minimum 30 WPM with 90% accuracy) v Ability to utilize multiple screens on systems to assess and research account information v Should have an eye for detail for effective screening of scanned images. v Business writing Skills –Not Mandatory ( per process requirement) v Ability to communicate correctly (grammatically and contextually correct) and clearly. v Ability to read and interpret v Demonstrate a willingness to change within the technological/systems environment v Adjust well to new situations and changing priorities v Focus on the highest priorities first and be well organized v Should be ready to work in night shift v Consistently acts with a sense of urgency v Commitment to appropriate level of service v Interacts in a positive manner v Ability to handle fluctuation in workflow v Ability to work independently and in a team environment v Present information in a clear, concise, and logical manner v Listens carefully and attentively v Take initiative to stay informed and keep others informed Show more Show less

Job Description – Processor Position Title, Responsibility Level Processor Function Reports to Team lead Permanent/ Temporary Permanent Span of Control NA Location Noida Basic Function Analyze information from legal agreements, claims data, Audit information and various loss reports for a particular insured’s policy period/coverage period and process premium adjustments in Client systems to accurately generate & book current gross and net chargeable premium. Apply Cash received through checks/EFT to policies etc. Essential Functions Monitor mailbox for timely action taken on each e-mails received Transaction processing, applying cash/check/EFT with complete research Update Systems each time an account is assigned or completed Review all necessary account documents from relevant systems Query handling from internal as well as external customers Compile and organize relevant auditand claims/loss data into spreadsheet analysis Participate in all applicable training and special unit projects when appropriate Analyze and explain impact on Insured’s account Updating various reports in various systems to update client account/policy information Submit daily status reports to Team Leader/Manager Update checklist and store supporting documentation in Pre-approval folders for review Any other essential function that may occur from time to time as directed by the senior processor, team lead or process manager Primary Interactions @ EXL Senior Processor /Team lead /Process Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support Primary Interactions Client Onshore SME for training , updates or any other concern related to a transaction Organizational Relationships Reports To : Team Lead - operations Supervises : NA Skills Technical Skills Good Computer navigation skills Keyboarding skills Good with MS Office Process Specific Skills Knowledge about the Insurance / Re-insurance Industry in US Knowledge about US Culture Knowledge of SAP Ability to reconcile transactions post research from different applications within the timeframe agreed Good decision making skills, have an understanding of when and who to communicate for solving open items Be able to interact with the clients regarding any transaction Knowledge of Loss Sensitive/Deductible process and process applications Soft Skills/Aptitude Self-disciplined Result oriented Adaptability Basic knowledge of accounting like debits & credits Communication skills – should be able to read, interpret business documents. Good oral/written communication Analytical and interpersonal skills Data gathering ability/ Eye for detail Team work/ Managing Self / Adaptability Ability to work successfully in production driven environment Ability to work on routine/standardized transactions Soft Skills Good written and verbal communication skills Questioning and reasoning Skills Customer Service focused Ability to complete work within timeframe Education Requirements Preferably B.Com from a certified university . BCA / BSc candidates can also be picked if they have good analytical skills Work Experience Requirements Minimum 6-18 month’s work experience in a US insurance process Experience in Back office , Cash application, P&C Insurance process shall be preferred. Should have worked in US shifts Strong analytical skills Should have working knowledge of MS Excel Should have Accounting and computing skills Show more Show less

Job Description – Processor Position Title, Responsibility Level Processor Function Reports to Team lead Permanent/ Temporary Permanent Span of Control NA Location Noida Basic Function Analyze information from legal agreements/Bundled Billing form/Unbundled billing form and related legal documents etc, claims data, Audit information and various loss reports for a particular insured’s policy period/coverage period and process premium adjustments in Client systems to accurately generate & book current gross and net chargeable premium. Essential Functions Monitor mailbox for timely action taken on each e-mails received Transaction processing by completing research Update Systems each time an account is assigned or completed Review all necessary account documents from relevant systems Query handling from internal as well as external customers Compile and organize relevant auditand claims/loss data into spreadsheet analysis Participate in all applicable training and special unit projects when appropriate Analyze and explain impact on Insured’s account Updating various reports in various systems to update client account/policy information Submit daily status reports to Team Leader/Manager Update checklist and store supporting documentation in Pre-approval folders for review Any other essential function that may occur from time to time as directed by the senior processor, team lead or process manager Primary Interactions @ EXL Senior Processor /Team lead /Process Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support Primary Interactions @ Zurich Onshore SME for training , updates or any other concern related to a transaction Organizational Relationships Reports To : Team manager - operations Supervises : NA Skills Technical Skills Good Computer navigation skills Keyboarding skills Good with MS Office Process Specific Skills Knowledge about the Insurance / Re-insurance Industry in US Knowledge about US Culture Ability to reconcile transactions post research from different applications within the timeframe agreed Good decision making skills, have an understanding of when and who to communicate for solving open items Be able to interact with the clients regarding any transaction Knowledge of Loss Sensitive/Deductible process and process applications Soft Skills/Aptitude Self-disciplined Result oriented Adaptability Basic knowledge of accounting like debits & credits Communication skills – should be able to read, interpret business documents. Good oral/written communication Analytical and interpersonal skills Data gathering ability/ Eye for detail Team work/ Managing Self / Adaptability Ability to work successfully in production driven environment Ability to work on routine/standardized transactions Soft Skills Good written and verbal communication skills Questioning and reasoning Skills Customer Service focused Ability to complete work within timeframe Education Requirements B.Com from a certified university Work Experience Requirements Minimum 6-18 month’s work experience in a US insurance process Experience in Back office , Cash application, P&C Insurance process shall be preferred. Should have worked in US shifts Strong analytical skills Should have working knowledge of MS Excel Should have Accounting and computing skills Acknowledgement ___________________________________ ___________________________________________ Candidate Supervisor/Manager Show more Show less

Job Summary: We are seeking a passionate and dedicated Computer Science Teacher for our primary section. The ideal candidate should have a strong foundation in computer basics and digital literacy, and be able to engage young learners in developing essential computer skills through fun, age-appropriate activities. Key Responsibilities: Plan, prepare, and deliver computer science lessons in line with the school curriculum and age level. Teach basic computing concepts including keyboarding, word processing, internet safety, coding fundamentals, and educational software use. Foster a positive and engaging learning environment. Evaluate and monitor student progress and provide regular feedback to students and parents. Incorporate innovative teaching tools, digital resources, and interactive activities. Maintain classroom discipline and promote responsible technology usage. Prepare learning materials and maintain computer labs (if applicable). Support school events, exhibitions, and other extracurricular IT-related activities. Collaborate with other teachers and staff to integrate technology in other subjects. Participate in training sessions and professional development workshops. Qualifications and Skills: Educational Qualification: B.Sc./M.Sc. in Computer Science or BCA/MCA, along with B.Ed. (preferred). Minimum 1–2 years of teaching experience in a school setting (freshers with passion also encouraged to apply). Strong understanding of child psychology and the ability to teach young children patiently. Excellent communication, organizational, and classroom management skills. Familiarity with educational software, basic coding tools (like Scratch), and general troubleshooting. Passion for teaching and willingness to grow with the institution. Job Types: Full-time, Permanent, Fresher Pay: ₹14,000.00 - ₹18,000.00 per month Schedule: Day shift Work Location: In person

We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients. Job Title : Proposal and Admin Assistant Business Unit sector : CPL-STRGW-GLOBAL ADVISORY Department: BVCPL - GLOBAL ADVISORY Work Location : INMUMBAI2 Opportunity Type : Staff Full time/Part time : Full-Time Job Summary With a focus on utility industries such as Power, Oil & Gas, Data Infrastructure and Water as well as other resource-intensive sectors, Black & Veatch’s Global Advisory group provides a range of holistic strategic, process, financial and technology solutions. Black & Veatch brings together combined expertise in advanced analytics and practical business experience with extensive organizational, technology and engineering capabilities. Throughout the world, we deliver solutions that work best for the program needs, organization, assets and customers. Our professionals improve organizational effectiveness, and reduce risks and costs by enabling our clients to adopt and operationalize new technologies and approaches. We help justify and fund major improvements to your utility network and assets. We help you achieve a clear, systematic approach to managing risks. And worldwide, we work with executive leadership teams to identify and design business-case solutions to some of our world’s most transformational initiatives solving energy, water, decarbonization and other finite resource challenges. Key Responsibilities Responsible for coordinating and handling of the less complex RFPs, executes directions from Project Manager and other Subject Matter Experts (SMEs). Contributes to the success of quality outputs and enforcing brand, written content, standardized and concise formatting, and accuracy. Able to tailor resumes for appropriate subject matter. Drive best practice and timely responses with a diverse team of SMEs. Meet deadlines and drive schedule to achieve delivery requirements; Proficient in Microsoft Word, PowerPoint, Excel, Adobe Acrobat, and related form / graphic design tools. RFP organization and planning. Proposal files and folder setup and management. Organization, dissemination and tracking of proposal process as well as key tasks. Meeting coordination. Meeting minutes and action item list maintenance, distribution and follow-up. Proposal Team Contact distribution list creation and maintenance. Proposal processes tracking, administration, and distribution. Proposal document and presentation creation, design, and development. Support proposal and presentation creation. Management Responsibilities Individual Contributor Preferred Qualifications 2-4 years’ experience in working on proposals, brochures, flyers, etc. in consulting domain Working knowledge on salesforce is added advantage Having proficiency in graphic design is highly desirable but not mandatory Strong communication skills Proactive, Organized, Able to manage tight deadlines, Attention to detail Minimum Qualifications 2 years experience required. All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations. Certifications Work Environment/Physical Demands Normal office environment. Keyboarding. Sitting. Competencies Salary Plan SAM: Sales Job Grade 002 BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law. By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients. Show more Show less

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary Under supervision audit and reconcile vendor invoices II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by department. Reconciles & Audits exception-based invoices with the highest level of accuracy & Speed Ensures that vendors are paid in accordance with open accounts payable. Pays invoices correctly or passes to appropriate personnel for dispute resolution. Assists in keeping vendor accounts updated and accurate. Returns or resolves quality control issues in problem queues. Meets or exceeds individual productivity requirements. Resolves problem invoices with the highest degree of urgency. Follows standard procedures and introduces all new procedures into daily routine. . Maintains professional and productive relations and communications with internal customers. III. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education/Experience Education: B.Com, M.com or equivalent degree(accredited), or in lieu of degree, High School Diploma or GED (accredited), and four (4) years of relevant work experience Experience: Two (2) years of experience in the field of Audit, Accounts & Finance (in addition to education requirements) B. Other Knowledge, Skills or Abilities Required Language Ability: Ability to read and interpret documents such as departmental reporting, e-mail & vendor correspondence. Math Ability: Ability to calculate figures and amounts such as discounts, interest, proportions and percentages. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of accounting software, database software, M.S. Outlook, M.S. Word, MS Excel and M.S. PowerPoint. Special Skills: Problem solving skills, team handling ability, verbal and written communication should be good. Pace: The pace should be considered fast. To meet our vendors expectations we work in a very urgent environment. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day; Required to exert physical effort in handling objects less than 30 pounds occasionally; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is an office setting.

We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients. Job Title : Proposal and Admin Assistant Business Unit sector : CPL-STRGW-GLOBAL ADVISORY Department: BVCPL - GLOBAL ADVISORY Work Location : INMUMBAI2 Opportunity Type : Staff Full time/Part time : Full-Time Job Summary With a focus on utility industries such as Power, Oil & Gas, Data Infrastructure and Water as well as other resource-intensive sectors, Black & Veatch’s Global Advisory group provides a range of holistic strategic, process, financial and technology solutions. Black & Veatch brings together combined expertise in advanced analytics and practical business experience with extensive organizational, technology and engineering capabilities. Throughout the world, we deliver solutions that work best for the program needs, organization, assets and customers. Our professionals improve organizational effectiveness, and reduce risks and costs by enabling our clients to adopt and operationalize new technologies and approaches. We help justify and fund major improvements to your utility network and assets. We help you achieve a clear, systematic approach to managing risks. And worldwide, we work with executive leadership teams to identify and design business-case solutions to some of our world’s most transformational initiatives solving energy, water, decarbonization and other finite resource challenges. Key Responsibilities Responsible for coordinating and handling of the less complex RFPs, executes directions from Project Manager and other Subject Matter Experts (SMEs). Contributes to the success of quality outputs and enforcing brand, written content, standardized and concise formatting, and accuracy. Able to tailor resumes for appropriate subject matter. Drive best practice and timely responses with a diverse team of SMEs. Meet deadlines and drive schedule to achieve delivery requirements; Proficient in Microsoft Word, PowerPoint, Excel, Adobe Acrobat, and related form / graphic design tools. RFP organization and planning. Proposal files and folder setup and management. Organization, dissemination and tracking of proposal process as well as key tasks. Meeting coordination. Meeting minutes and action item list maintenance, distribution and follow-up. Proposal Team Contact distribution list creation and maintenance. Proposal processes tracking, administration, and distribution. Proposal document and presentation creation, design, and development. Support proposal and presentation creation. Management Responsibilities Individual Contributor Preferred Qualifications 2-4 years’ experience in working on proposals, brochures, flyers, etc. in consulting domain Working knowledge on salesforce is added advantage Having proficiency in graphic design is highly desirable but not mandatory Strong communication skills Proactive, Organized, Able to manage tight deadlines, Attention to detail Minimum Qualifications 2 years experience required. All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations. Certifications Work Environment/Physical Demands Normal office environment. Keyboarding. Sitting. Competencies Salary Plan SAM: Sales Job Grade 002 BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law. By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.

This is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Responsibilities: Utilizes Chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries Follow-up on all customer requests via chat and email Maintains detailed knowledge of product and service offerings to customers Analyzes risk areas and identify solutions to meet customer's needs Ensuring Information security for sensitive data Helps to teach our customer how to self-service through our internet website Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses Accurate reporting of MIS/Timekeeping Undertake other assignments/projects as given by the Team Lead/Manager Apply professional attitude and image for all internal and external customers Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints Qualifications-External: Overall 0 - 3 years of relevant experience Sound presentation and analytical skills Strong problem solving skills and detail-oriented Graduate in any stream, masters degree is not a mandate Preferences: Must possess excellent PC and keyboarding skills ( 30 WPM – typing speed; 90% accuracy) Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation Must possess good analytical skills Courteous with strong customer service orientation Dependable with proficient attention to detail Persuasiveness and a willingness to resolve customer queries Prior experience working in a customer service/customer support space for international market is highly preferred. Prior experience in email/chat process highly preferred Experience working in a retail banking space is highly preferred. Shift of operations: US Day/India Night - Rotating shift with work on Saturday/Sundays. 5 day work week - Job Family Group: Operations - Core - Job Family: Operations Support - Time Type: - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.

Job Description As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary Under supervision audit and reconcile vendor invoices II. Essential Duties And Responsibilities To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by department. Reconciles & Audits exception-based invoices with the highest level of accuracy & Speed Ensures that vendors are paid in accordance with open accounts payable. Pays invoices correctly or passes to appropriate personnel for dispute resolution. Assists in keeping vendor accounts updated and accurate. Returns or resolves quality control issues in problem queues. Meets or exceeds individual productivity requirements. Resolves problem invoices with the highest degree of urgency. Follows standard procedures and introduces all new procedures into daily routine. . Maintains professional and productive relations and communications with internal customers. III. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. Education/Experience Education: B.Com, M.com or equivalent degree(accredited), or in lieu of degree, High School Diploma or GED (accredited), and four (4) years of relevant work experience Experience: Two (2) years of experience in the field of Audit, Accounts & Finance (in addition to education requirements) Other Knowledge, Skills or Abilities Required Language Ability: Ability to read and interpret documents such as departmental reporting, e-mail & vendor correspondence. Math Ability: Ability to calculate figures and amounts such as discounts, interest, proportions and percentages. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of accounting software, database software, M.S. Outlook, M.S. Word, MS Excel and M.S. PowerPoint. Special Skills: Problem solving skills, team handling ability, verbal and written communication should be good. Pace: The pace should be considered fast. To meet our vendors expectations we work in a very urgent environment. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day; Required to exert physical effort in handling objects less than 30 pounds occasionally; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is an office setting. Show more Show less

This is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Responsibilities: Utilizes Chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries Follow-up on all customer requests via chat and email Maintains detailed knowledge of product and service offerings to customers Analyzes risk areas and identify solutions to meet customer's needs Ensuring Information security for sensitive data Helps to teach our customer how to self-service through our internet website Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses Accurate reporting of MIS/Timekeeping Undertake other assignments/projects as given by the Team Lead/Manager Apply professional attitude and image for all internal and external customers Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints Qualifications-External: Overall 0 - 3 years of relevant experience Sound presentation and analytical skills Strong problem solving skills and detail-oriented Graduate in any stream, masters degree is not a mandate Preferences: Must possess excellent PC and keyboarding skills (30 WPM – typing speed; 90% accuracy) Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation Must possess good analytical skills Courteous with strong customer service orientation Dependable with proficient attention to detail Persuasiveness and a willingness to resolve customer queries Prior experience working in a customer service/customer support space for international market is highly preferred. Prior experience in email/chat process highly preferred Experience working in a retail banking space is highly preferred. Shift of operations: US Day/India Night - Rotating shift with work on Saturday/Sundays. 5 day work week ------------------------------------------------------ Job Family Group: Operations - Core ------------------------------------------------------ Job Family: Operations Support ------------------------------------------------------ Time Type: ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. Show more Show less

Job Description Role: Analyst, Global Complaint Management (Customer Response) Team: Quality Designation: Associate Location: Chennai, India Position Summary The position is responsible for managing device or pharmaceutical complaints and adverse events globally. Duties may include the following: initial triage of complaint files, assessments of reportability, escalating customer advocacy events, submitting regulatory reports in accordance with applicable regulations, referring potential safety cases to applicable department, obtaining additional information for events, providing updates to reports, and assuring timely processing of complaint files with regards to regulatory reporting. Essential Duties & Responsibilities Draft and send professional, clear responses to customer complaints regarding medical devices, gather additional information for events as needed, ensuring compliance with regulatory standards and timelines. Handle customer advocacy issues and escalate complex events with significant consequences to Specialist/Team Lead. Provide accurate information to customers (verbal/written) during the process. Oversee event management, including customer response and closure/reopening. Coordinate with SMEs, GCM Specialist/Team Lead for event resolution. Stay updated and compliant with company policies, including Information Security Management Systems. Maintain confidentiality and security of all company and customer information. Knowledge, Skills & Qualifications Writing skills are essential for drafting clear responses to customer complaints, creating customer letters, and writing complaint narratives. Experience with or knowledge of medical terminology and how medical/pharmaceutical products are typically used in a clinical setting. Requires the ability to speak effectively to bio-medical engineers and/or health care providers in order to gather the necessary detailed data from customers. Able to think critically to determine the type of questions which need to be asked to gather necessary information and demonstrate ability to collect, analyze and interpret complaint and adverse event information. Able to write narratives regarding the complaints. Able to create Customer Letters. Must have good computer skills, effective keyboarding skills. Must have excellent telephonic and listening skills. Education And Experience Required: Graduate of Science or Medical Engineering or Graduate of Allied Science as applicable. Preferred: Bachelor of Science Degree in Nursing, Bio-Medical Engineering, Pharmacy, Medical Technology/ Clinical Laboratory Science and experience in a health care. environment, and/or within a quality/compliance/regulatory organization in an FDA regulated business. Individual should have work experience of 3-7 years in a similar role: experience in a medical device organization is a plus. Minimum Qualifications Must be at least 18 years of age. Must pass pre-employment background check. Physical Requirements And Work Environment This is largely a sedentary role. This job operates in a professional office environment and routinely uses standard office equipment. Show more Show less

Basic Functions Employee will be involved in processing medical bills received from providers based out of US. Transaction processing requires special knowledge of healthcare terminologies and/or reasoning mindset. Productivity Accuracy Attendance Schedule Adherence Team Primary Internal Interactions Assistant Manager / Lead Assistant Manager - Operations for reporting performance, clarifying concerns, and seeking feedback and support Manager for settling issues left unresolved by the Lead Assistant Manager / Assistant Manager Team members for seeking co-operation and clarification on process related matters and providing assistance and support when required SME/ Process Trainer for training as and when required Primary External Interactions Supervisors at client end for seeking clarifications and answering queries SMEs / Trainers at client end for training Organizational Relationships Reports To : Assistant Manager/Lead Assistant Manager Skills Technical Skills Good computer navigation skills, keyboarding skills Proficient in MS Office Understanding of P&C insurance, Claims Handling would be an advantage Process Specific Skills Sound knowledge of medical terminologies Good decision making skills Effectively balances quality, customer service and productivity standards Excellent problem solving & analytical skills Soft Skills (Desired) Self-discipline Result orientation Adaptability Goal oriented Soft Skills (Minimum) Good written communication skills Listening and comprehension skills Questioning and Reasoning Skills Customer Service focus and escalation handling skills Ability to multitask, prioritize and manage daily work activities Education Requirements Graduate from a reputable university Work Experience Requirements Recon /Appeal: 12-24 months of work experience, preferably in P&C Insurance with Medbill Adjudication & Reconsideration Appeal background for US geography in a BPO/outsourcing environment with good oral and written communication Show more Show less

Position Title: Customer Service Representative Location: Romania Working Hours: 8AM to 5PM EEST Monday thru Friday (5×9); may be required to work other shifts to meet customer needs Experience Minimum 6 months -1 year of demonstrated customer service-oriented experience Functional Skills High level Integrity, understand & abide by our business practices Willingness to learn (LOB specific product/service, policies & processes), execute and improve Ability to effectively navigate through desktop tools, applications and websites Basic Knowledge on MS Office Excellent Problem solving skills with proficiency in identifying issues by performing Root cause analysis Proficiency in keyboarding (30+wpm), Windows-based applications, internet and web browsing Ability to utilize various documentary and personnel resources to craft case-specific action plans Ability to work with a sense of urgency Ability to spot and report areas for continuous process improvement This role is temporarily remote due to COVID-19. You must be able to work assigned shifts during the center’s hours of operation: 8AM to 5PM EEST Monday thru Friday (5×9) Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience preferred. Soft Skills Must possess excellent oral and written communication skills in German/French/Italian + English Ability to express precisely and with clarity Excellent listening & Probing Skills Exhibit strong interpersonal techniques – is positive, pleasant, respectful and customer focused Ability to express empathy and exhibit a desire to help others Provide case handling that is unique and based on each individual customer’s specific needs and schedule Ability to de-escalate difficult customer issues to full resolution Focus on creating a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value Ability to cope with stress and to remain calm in all customer service situations – remain patient, polite and provide excellent customer service Preferred to have trouble-shooting experience with VoiP/Cloud PBX systems / cloud telephony technology Ability to handle high volume of tikets, phone calls, and chats. Being a true team player is a must. Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply Name(Required) Email(Required) Phone(Required) Apply If you are from Romania Only(Required) Yes No Attach resume(Required) Accepted file types: pdf, docx, doc, Max. file size: 10 MB. Δ Show more Show less

Job Description Role: Analyst, Global Complaints Management Team: Quality Designation: Associate Location: Chennai, India Position Summary The position is responsible for managing device or pharmaceutical complaints and adverse events globally. Duties may include the following: initial triage of complaint files, assessments of reportability, escalating customer advocacy events, submitting regulatory reports in accordance with applicable regulations, referring potential safety cases to applicable department, obtaining additional information for events, providing updates to reports, and assuring timely processing of complaint files with regards to regulatory reporting. Essential Duties & Responsibilities Serve as the primary customer contact to collect event registration information from customers per SOPs. Manage complaint lifecycle: registration, sample retrieval, investigation, and closure/reopening. Gather additional information for events as needed. Handle customer advocacy issues and escalate complex events with significant consequences to Specialist/Team Lead. Provide accurate information to customers (verbal/written) during the process. Oversee event management, including customer response and closure/reopening. Coordinate with SMEs, GCM Specialist/Team Lead for event resolution. Stay updated and compliant with company policies, including Information Security Management Systems. Maintain confidentiality and security of all company and customer information. Knowledge, Skills & Qualifications Experience with or knowledge of medical terminology and how medical/pharmaceutical products are typically used in a clinical setting. Requires the ability to speak effectively to bio-medical engineers and/or health care providers in order to gather the necessary detailed data from customers. Able to think critically to determine the type of questions which need to be asked to gather necessary information and demonstrate ability to collect, analyze and interpret complaint and adverse event information. Able to write narratives regarding the complaints. Must have good computer skills, effective keyboarding skills. Must have excellent telephonic and listening skills. Education And Experience Required: Graduate of Science or Medical Engineering or Graduate of Allied Science. Preferred: Bachelor of Science Degree in Nursing, Bio-Medical Engineering, Pharmacy, Medical Technology/ Clinical Laboratory Science and experience in a health care environment, and/or within a quality/compliance/regulatory organization in an FDA regulated business. Individual should have work experience of 3-7 years in a similar role: experience in a medical device organization is a plus. Minimum Qualifications Must be at least 18 years of age. Must pass pre-employment background check. Physical Requirements And Work Environment This is largely a sedentary role. This job operates in a professional office environment and routinely uses standard office equipment. Show more Show less

Job Discerption- Candidate should have analytical skills F&A (Insurance) OTC collections/AR background is essential Past work experience of SAP ERP will be of weightage advantage Good working knowledge of Microsoft Excel Ensure that the guidelines are followed as per standard procedures Open to feedback. Quality monitoring & review of accounts Allocation of accounts as per the guidelines Ensure timely closure of accounts Ensure that the quality of the transactions is in compliance with predefined parameters Ensure adherence to Company Policies and Procedures Ensure fair methods are used to collect outstanding balance on the account Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors) Prepare reports of the accounts assigned to the team Preparing business review templates for performance review Technical Skills - Good Computer navigation skills, keyboarding skills Proficient in MS office – specially Excel Process Specific Skills - Possesses necessary knowledge of business concepts to effectively perform the job Effective negotiation skills Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others. Commits to achieving specific objectives and takes ownership for accomplishing them. Effectively balances quality, customer service and productivity standards Make calls to the customer for collection or payment details Work towards resolution of disputes Soft Skills - Self-discipline Result orientation Adaptability Presentation skills Feedback skills Goal oriented Excellent written and verbal communication skills Listening and comprehension skills Questioning and Reasoning Skills Customer Service focus and telephone etiquette Ability to multi task, prioritize and manage daily work activities Show more Show less

Job Description – Process Executive Position Title Executive, Medbill Adjudication Function, Responsibility Level Operations, Executive Reports to Assistant Manager, Adjudication Span of Control Nil Location Noida Permanent/ Temporary Permanent Adjudication associate is responsible for timely and accurate payment of Medical Bills submitted by US based hospital and doctors. The process includes claim adjudication, checking compensability, invoice review and the validation of the details in other systems and determine/decide on the accuracy of the amount billed and/or the need for denial of the claim based on result of research. Associate would also need to liaise with claims handlers on need basis. Essential Functions Ensure that the process transactions are processed as per Desktop procedures Ensure that the assigned targets are met in accordance with SLA and Internal standards Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence Ensure adherence to established attendance schedules Managing calendars and e-mails Performance parameters Productivity Quality / Accuracy Attendance Schedule Adherence Any other essential function that may occur from time to time as directed by the Supervisor Primary Internal Interactions AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance CCEs (Team Members) for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required Subject Matter Expert for the purpose of work thread related issues and escalated transactions QCA for the purpose of feedback and audit Trainers for the purpose of Pre-process and Process training Primary External Interactions Escalation teams at the client end for the purpose of seeking clarifications & answering queries SME / Trainers at the client end for training Organizational Relationships Reports To: Assistant Manager Supervises : Nil Skills Technical Skills Good Computer navigation skills Good keyboarding speed MS Office proficiency Process Specific Skills Knowledge about the US Workers’ Comp. Insurance industry Knowledge about US Culture Soft Skills (Minimum) Good written skills Customer Service Focus Team work/ Managing Self / Adaptability Data gathering ability/ Eye for detail Soft Skills (Desired) Self disciplined and result oriented Ability to multi task Education Requirements Graduation (any stream) or diploma with a minimum of 15 years of education. Work Experience Requirements 0 to 6 year of professional experience in data entry with Insurance industry. Familiarity with workers’ compensation insurance or health insurance industry required. Experience in handling insurance claims will be added advantage along with knowledge of US Healthcare system. Show more Show less

x Primary Role & Responsibility Minimum Qualification Job Summary Role primarily involves applying cash on AR systems, understanding of Legacy systems, and doing basic to complex reconciliations. The role also involves resolving queries relating to unidentified cash / bank receipts and escalating as and when necessary. It also involves people management. Delivering results as per Service Level Agreement targets / timelines will be a key with focus on Customer Satisfaction and quality of transactions. Key Accountabilities Ensure that the process transactions are processed as per standard procedures and review all invoices for payments Ensure timely cash application Identify and make necessary adjustments Strong reconciliation knowledge Ensure to interact with customer to resolve outstanding issues/AR Through knowledge of accounts receivables / general ledger system and procedure Ensure that the assigned targets in accordance with KSFs are met Ensure adherence to Company Policies and Procedures Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors) Any other essential function that may occur from time to time as directed by the Supervisor Graduate with at least 1.5 years of education (B.Com, CA Inter) or diploma in any stream Minimum Experience Technical Skills Soft Skills Desirable Skills Product/Process Specific Minimum 5-7 years of experience in F&A with skill set to execute specific O2C task (example, Invoice generation /Cash applications, collections, reconciliations etc.) along with people management. Periodical training to be provided related to F&A and Insurance vertical and regularly updated with ongoing industry trends. Possesses necessary knowledge of business concepts to effectively perform the job Comprehension skills – should be able to read, interpret business documents Job Knowledge of the Insurance industry in United States is preferred Excellent AR and bank reconciliation exposure Experience of AR legacy system is preferable Good experience on AR collections & cash posting Proficiency in English Excellent Communication / interpersonal skills Data gathering ability/ Eye for detail Capability to communicate with large teams. Process Excellence Methodology. Appreciation of the domain needs of the process and its key drivers. Reasonable level of business perspective regarding the internal functioning of BPO/EXL. Good networking capability and Client facing skills. Goal oriented Good Computer navigation skills, keyboarding skills Should be familiar with MS Office Self-disciplined and result oriented Ability to multi task Ability to work effectively as part of a team Strong analytical skills Attention to detail – especially during transaction processing Show more Show less

Skill Set Matrix for Customer Care Executive – BGB Back office Skills Sets TESTED / TRAINED THROUGH Qualifying Score Technical Skills Good computer Navigation skills Computer Proficiency test at Hiring 70% Ability to use the Desktop Computer system Basic IT knowledge & familiarity of Operating Systems (Windows 95/98/2000/NT) Basic Knowledge of using Internet, Web Browser, Search Engine etc Keyboarding Skills Typing Test at Hiring >= 25 Process Specific Skills Knowledge of UK Culture UK Culture Training 80% Knowledge of Utility Industry in UK Domain Training 80% Process Knowledge - Will be provided based on the Nimbus maps & work instructions provided for training by the client. Please review JD for details on process, Micro knowledge of the process, Micro knowledge of tasks and sub tasks handled, Micro knowledge of tasks and sub tasks handled Process Training and Assessments 80% Systems Knowledge - Training will be provided on clients proprietary mainframes and systems . All specific System Applications that are to be used in this Role Profile Customer Service Focus - Ability to clearly understand the key customer issues by gathering relevant information from a variety of sources (different systems), & understand sequence of events Customer Service Skills Training 80% Data Gathering and Handling Skills Data sufficiency test at hiring 70% Problem Solving Skills Logic & Reasoning Test at Hiring 80% Soft Skills (Desirable) Business Awareness Personal Interview at the time of hiring On the job Coaching/ Mentoring Teamwork Adaptability Work standards Managing self Minimum skills - required to have threshold and tool for measurement. Desirable Skills - No threshold specified Show more Show less