Executives

Job Discerption-Candidate should have analytical skills.F&A (Insurance) collections background is essential.OTC(AR) Experience required.Past work experience of SAP ERP will be of weightage advantage.Good working knowledge of Microsoft ExcelEnsure that the guidelines are followed as per standard procedures. ;Open to feedback.Quality monitoring & review of accountsAllocation of accounts as per the guidelinesEnsure timely closure of accounts. ;Ensure that the quality of the transactions is in compliance with predefined parameters. ;Ensure adherence to Company Policies and ProceduresEnsure fair methods are used to collect outstanding balance on the account. ;Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns. ;Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)Prepare reports of the accounts assigned to the team.Preparing business review templates for performance review ;Technical Skills - ;Good Computer navigation skills, keyboarding skills- Proficient in MS office – specially ExcelProcess Specific Skills -Possesses necessary knowledge of business concepts to effectively perform the job.Effective negotiation skillsMakes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others. ;Commits to achieving specific objectives and takes ownership for accomplishing them.Effectively balances quality, customer service and productivity standards.Make calls to the customer for collection or payment details.- Work towards resolution of disputes ;Soft Skills -Self-disciplineResult orientation ;Adaptability ;Presentation skillsFeedback skillsGoal orientedExcellent written and verbal communication skillsListening and comprehension skills ;Questioning and Reasoning SkillsCustomer Service focus and telephone etiquetteAbility to multitask, prioritize and manage daily work activities.