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Assistant Manager, Customer Success

5 years

0 Lacs

mumbai maharashtra india

Posted:22 hours ago| Platform: Linkedin logo

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Skills Required

saas logistics technology transportation data efficiency drive retention onboarding metrics coordination support finance engineering management erp tms wms crm salesforce hubspot

Work Mode

On-site

Job Type

Full Time

Job Description

About the Role:

We are a fast-growing SaaS-based logistics technology startup focused on simplifying supply chain and transportation operations through data-driven, scalable solutions. Our platform empowers enterprises to improve visibility, efficiency, and cost control across their logistics ecosystem . We are looking for a highly driven and strategic Customer Success Manager (CSM) to lead relationships with our large enterprise logistics clients . In this role, you will ensure successful adoption of our SaaS platform, deliver measurable business value, and drive retention and growth. You’ll work closely with C-level stakeholders, supply chain leaders, and operations teams to ensure our solutions optimize their logistics operations.Key responsibilities:
  • Own end-to-end customer lifecycle from onboarding to renewal
  • Drive successful onboarding and implementation for new enterprise and mid-market customers
  • Act as the primary point of contact for key accounts, ensuring timely issue resolution
  • Monitor customer health metrics, usage patterns, and proactively mitigate churn risks
  • Conduct regular customer reviews (QBRs), success check-ins, and value realization discussions
  • Gather customer feedback and collaborate with Product & Tech teams for enhancements
  • Manage escalations and ensure SLA adherence in coordination with support teams
  • Upsell and cross-sell relevant modules/features in partnership with Sales
  • Build and maintain strong relationships with customer stakeholders (Ops, SCM, Finance, IT)
  • Track KPIs such as NPS, CSAT, churn, adoption, and expansion revenue

Preferred qualifications:

  • Bachelor’s degree in Engineering, Business, Operations, or related field
  • 3–5 years of experience in Customer Success, Account Management, or Client Servicing
  • Prior experience working with B2B SaaS customers (logistics/ERP/TMS/WMS is a plus)
  • Hands-on experience with CRM tools (Salesforce, HubSpot, Zoho, etc.)
  • Willingness to travel occasionally for customer meetings

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Freight Tiger

Logistics / Supply Chain

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