Assistant / Deputy Manager – Digital Services

Did you know KONE moves over one billion people every day? In 2023, we had annual net sales of EUR 10 billion. We employ over 50,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Assistant / Deputy Manager – Digital Services

for HO-Chennai.

Job Title – Assistant / Deputy Manager – Digital Services

What will you be doing?

• CRM & Sales Management for all digital products & solutions
• Train Sales team on potential identification, Opportunity creation & closure
• Examine Sales competency for value selling of digital solutions
• Analyze data on lost contracts to identify reasons & customer feedbacks
• Analyze data from cross-functional teams, to improve value delivery of 24/7 connected services.
• Understand customer needs through branch teams, collect feedbacks & share inputs with Management team
• Train Sales & Operations team on usage of digital tools like KONE Online, KONE Mobile, Planner tools, etc.
• Develop case studies to demonstrate value benefits to customers using KOL / Planner reports
• Identify market & internal challenges for increasing penetration of digital services & support for resolution
• Understand & implement new projects / changes in new process related to digital solutions.
• To support end to end activities of Digital Services - Sales & Retention
  

Are you the One?

• Candidate with minimum 5 years of experience in Sales. Overall experience of 5 to 10 years
• Strong collaboration, communication and presentation skills.
• Skilled influencer of internal players.
• Strong capability in Planning and execution
• Good will to drive for change
• Business oriented and a good collaborator.
• Data Analysis
• Basic Knowledge on 24/7 CS & IoT
• Must have thorough knowledge on Maintenance processes
• Knowledge on Microsoft packages (Excel, Powerpoint, etc)
  

WHAT WE OFFER YOU:

• Career progression and opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded