Assistant Customer Success Manager

About Map My Crop - https://mapmycrop.com/

• Onboarding & Adoption
• Guide farmers, agri-enterprises, and partners through onboarding and training.
• Translate product features into practical use cases for agriculture.
• Ensure smooth adoption of modules like farm digitization, crop monitoring, and reporting.
• Relationship Management
• Act as the single point of contact for assigned customers.
• Build strong relationships with stakeholders ranging from farmers to CXOs.
• Conduct regular business reviews (monthly/quarterly) to align with customer goals.
• Driving Value & Retention
• Track customer health metrics such as usage, adoption, and impact (yield, risk reduction).
• Proactively identify risks and intervene before they escalate.
• Drive contract renewals and long-term engagement.
• Growth & Advocacy
• Spot opportunities for upselling/cross-selling additional modules or services.
• Work with marketing to generate case studies and customer success stories from the field.
• Encourage customer advocacy within the Agri-community.
• Collaboration & Feedback
• Share field insights and customer feedback with product and engineering teams to shape product roadmap.
• Collaborate with sales, support, and operations for seamless customer experience.
• Represent the “voice of the customer” internally.
  

Key Skills & Qualifications

• Bachelor’s/master’s degree in agriculture, Business, or Technology (MBA/Agri- business preferred).
• 5+ years of experience in Customer Success, Account Management, or AgriTech solutions delivery.
• Strong communication skills in English + regional languages (Marathi/Hindi preferred).
• Ability to engage with diverse stakeholders—from smallholder farmers to corporate agribusinesses.
• Experience with CRM, analytics, or collaboration tools (Zoho, Slack, GSuite)
• Analytical mindset to track KPIs like adoption, retention, and customer impact.
• Passion for agriculture and farmer empowerment with a problem-solving mindset.
• Experienced in handling and supporting customers worldwide