Area Operations Manager

8 years

0 Lacs

Posted:7 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About Zolo:

Zolo is India’s largest co-living and managed accommodation platform, reimagining the way students and working professionals live. With thriving communities across major cities and verticals like Co-living, Hostels, Student Housing, and Vacations — Zolo combines comfort, community, and convenience through tech-driven hospitality.



About the Role:

Senior Operations Manager – South

newly created regional leadership role



Key Responsibilities:

1. Regional Operations Leadership

  • Lead hostel operations across multiple cities in South India.
  • Drive standardization and adherence to SOPs across all properties.
  • Build and implement scalable systems for service quality, audits, and reporting.

2. People & Process Management

  • Manage a large, distributed team of city and property managers.
  • Build a strong performance-driven culture through mentorship and accountability.
  • Ensure staff training, engagement, and retention for a high-performing operations team.

3. Financial & Business Ownership

  • Drive P&L accountability for the region.
  • Optimize costs while maintaining service excellence and operational efficiency.
  • Track performance metrics and generate actionable insights through reports and dashboards.

4. Customer Experience & Quality Control

  • Ensure consistent delivery of guest experience and service quality standards.
  • Regularly conduct audits, identify gaps, and implement quick corrective actions.
  • Partner with central functions (Tech, CX, Maintenance, Marketing) to ensure smooth operations.

5. Expansion & Scale

  • Prepare properties and teams for new city launches and portfolio expansions.
  • Build and replicate operational playbooks that support fast, consistent scaling.


Ideal Candidate Profile:

Experience:

  • 4–8 years in multi-unit or regional operations roles
  • Prior exposure to

    retail, hospitality, fitness, or service operations

    preferred (e.g., Decathlon, Starbucks, CultFit, Zostel, goSTOPS, Dominos, Reliance Trends)

Education:

  • Graduate in any discipline;

    MBA preferred but not mandatory

Languages:

  • Fluent in

    English

    ,

    Hindi

    , and at least

    two South Indian languages


Key Skills & Competencies:

  • Strong understanding of

    SOPs, audits, and operational checklists

  • Proven experience managing

    20–30+ locations or units

  • Excellent

    analytical, problem-solving, and leadership

    skills
  • Strong

    Excel/Google Sheets

    and reporting proficiency
  • Hands-on approach with

    people-first management style

  • Ability to operate in

    fast-paced, multi-city environments


What Makes This Role Exciting:

  • Transition from a

    cluster/area operations role

    to

    regional leadership

  • Full

    P&L and regional ownership

    across South India
  • Work closely with

    COO and national leadership

    on strategic initiatives
  • Opportunity to build scalable systems for one of India’s fastest-growing hostel brands

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