Area Manager

Retail Store Manager - Store Operations Management

• Oversee the day-to-day operations of the bridal wear store.
• Ensure store cleanliness, organization, and presentation aligns with brand standards.
• Manage inventory of bridal dresses and accessories—track stock, rentals, returns, and damages.
• Monitor and ensure proper care, cleaning, and maintenance of garments.

2. Customer Experience & Sales

• Deliver exceptional customer service, assisting brides-to-be in selecting, trying on, and renting their desired outfits.
• Schedule and manage bridal appointments efficiently.
• Understand customer needs and offer style suggestions tailored to individual preferences.
• Handle escalated customer concerns or complaints with professionalism.

3. Staff Supervision & Training

• Hire, train, and supervise sales associates, stylists, and support staff.
• Create staff schedules and ensure adequate coverage during peak times (wedding seasons, weekends, etc.).
• Conduct regular performance evaluations and provide feedback and coaching.

4. Inventory & Merchandise Management

• Track rented items and manage returns, late fees, damages, and deposits.
• Ensure all dresses are altered, cleaned, and stored properly after use.
• Collaborate with the procurement or design team to replenish stock or add trending styles.
• Manage sample sales and clearance of outdated stock.

5. Sales Targets & Reporting

• Drive store performance to meet or exceed sales and rental targets.
• Generate and analyze daily, weekly, and monthly sales/rental reports.
• Monitor conversion rates, appointment bookings, and customer feedback.

6. Marketing & Promotions

• Coordinate with marketing teams to run in-store promotions, trunk shows, and bridal events.
• Build partnerships with local wedding planners, venues, and vendors.
• Promote rental packages and seasonal offerings to increase customer interest.

7. Financial Oversight

• Manage the store budget including expenses related to staffing, supplies, and maintenance.
• Handle cash register operations, POS transactions, and financial reporting.
• Ensure all financial practices follow company policies.

8. Compliance & Safety

• Enforce company policies, procedures, and ethical guidelines.
• Ensure all safety, cleanliness, and hygiene standards are upheld.
• Maintain rental agreements and ensure legal compliance in customer contracts.

9. Technology & Systems

• Utilize rental management software for bookings, inventory tracking, and customer communication.
• Ensure staff is trained on using POS and CRM systems.

Job Type: Full-time

Pay: ₹45,000.00 - ₹65,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Commission pay

Work Location: In person

Expected Start Date: 25/07/2025