Area Collections Manager

As a collections manager at BFSI Connect, you will play a crucial role in overseeing and managing collection agents while ensuring efficient operations. Your responsibilities will include: - Managing and supervising collection agents to ensure timely and effective debt recovery - Handling customer queries and providing excellent customer service to maintain positive interactions - Monitoring collection targets, preparing reports, and implementing strategies for improvement - Ensuring compliance with legal regulations and industry standards related to collections - Collaborating with team members to achieve common goals in a dynamic work environment - Utilizing collection software and other relevant technology tools proficiently - Leading and motivating collection agents to maximize performance and results Your qualifications for this role include: - Experience in collections management, demonstrating the ability to oversee and manage collection agents - Strong communication and customer service skills to handle customer queries effectively - Analytical skills for monitoring collection targets, preparing reports, and implementing improvement strategies - Knowledge of legal regulations and compliance related to collections - Capability to work independently and collaboratively in a fast-paced environment - Proficiency in using collection software and other relevant technology tools - Leadership skills to motivate and guide collection agents - Bachelor's degree in Finance, Business Administration, or a related field; relevant experience in the BFSI sector is a plus,