Application Support Specialist

Role-Application support

Experience-5+ years

Location- Trivandrum,kerala

Notice- Max 15 days

Interested candidates share your resume to sunilkumar@xpetize.com

Job description:

• Monitor application performance and implement enhancements to ensure stability.
• Apply automation and software solutions to streamline manual tasks.
• Diagnosing and resolve issues on various application platforms, including data platforms, databases, API services, batch processes, and CRM applications.
• Address issues related to operating systems, networking, and databases in both cloud and on-premises environments.
• Handle live production incidents and debug application and infrastructure issues.
• Develop enhancements to improve system software performance, availability, and reliability.
• Work closely with software engineers and QA teams to meet non-functional requirements.
• Document system knowledge and create runbooks for critical information.
• Maintain and monitor the deployment of servers, Docker containers, and databases.
• Log tickets in IT service management tools and ensure they are resolved.
• Work in various shifts including holidays and weekend on a rotation basis.
• Work within Agile and Kanban methodologies to manage planned and unplanned tasks.
• Coordinate with the team to ensure tasks are completed and maintain continuity in work.
• Prepare status reports, support metrics, and communicate with stakeholders.
• Possess strong communication skills to coordinate with US and India teams.
• Show willingness to learn from senior team mentors to enhance understanding and skills.
• Demonstrate eagerness to take on tasks outside routine or comfort zone and be a self-starter.